I called 30 mins before arrival as instructed, i was asked to call 10 mins before arrival which I did. I then ended up waiting 50 mins for the car to be collected and the man collecting it had no pap... Toon meer
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I booked & paid for a meet and greet parking service through Holiday Car Parking. The person I was supposed to meet never turned up to collect my car and had his phone switched off. I had to make my... Toon meer
Context: this was our 9th holiday car parking this year. Experience: Exemplary! Driver was already waiting for us on departure and was cheerful and courteous at 5AM. On collection, the car wa... Toon meer
The experience of meet and greet parking was better than expected, not knowing how it would go when you have a flight to catch. The price was competitive, and the whole experience went smoothly. A mem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Best Holidays Car Parking ltd. is the UK market leader in airport parking providers, with its extra feature of advance booking. Best Holidays Car Parking ltd only uses reputable parking slots which are fully insured and maintain a high customer satisfaction rating. We offer free amendments and cancellations if you choose to book flexible product.
Contactgegevens
100 Western Road Cambuslang, G72 8EG, Glasgow, Verenigd Koninkrijk
- +44 078 8332 0607
- info@holidayscarparking.uk
- holidayscarparking.uk
4,0
Goed
85 reviews
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Great friendly and efficient staff
Great friendly and efficient staff. Online booking was easy, Ace Parking were fast answering the phone with a query I had and always provide me with an excellent service. Thank you for making our arrival and leaving easy and simple
11 augustus 2024
Antwoord van Best Holidays Car Parking
Thank you so much for your love and support.
the phone number of the attendant was 07917878566. He didn’t give his name. I booked for my parking meet and greet…
I booked for my parking meet and greet on this website for SMG VIP meet and greet. I booked the timings well in advance with flight number etc for 1900 in the evening. Some one from SMG rang me early morning at 0415am on the day and he said he was waiting for my car. I explained to him that I was not due till the evening.
In the evening I was delayed due to traffic by 50 mins and I rang them 1/2hr before arriving to airport to inform my arrival. though i was delayed I was well before my departure time and there were no calls at 1900. I was rudely informed by the attendant of the call that my booking is lapsed and the person demanded £140 on the phone to take my car. He asked me to read the terms and conditions while I was driving the car very well knowing that I have to catch a flight. This was a cold blooded blackmail. I had been doing meet and greet for over 25 years and I have never had such a horrible experience....
7 mei 2024
Review zonder uitnodiging
Antwoord van Best Holidays Car Parking
Thanks for sharing information we are working to get the information and inquiry sent to the parking provider. We also asked for the full refund of booking amount. We will send you update to your registered email address once the matter is investigated.
Hi Vivekanandan Kumar,
We are very sorry if you have experienced such a bad behavior, we strongly apologies for the inconvenience caused, can you please provide the details about the attendant eg. name or phone number so that we can investigate the matter.
as we are not direct providers so we always prefer best providers to work with us, we have temporarily terminated this provider from our platform and we are not now selling their product until we are investigating the matter. In case they were found guilty we will permanently switch off this product at our platform to avoid such cases in future.
Thanks and looking forward to reply from your side.
Best Regards:
Holidays Car Parking
Good service
2 april 2024
Review zonder uitnodiging
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