Hom & Ember Reviews 93

DO NOT PURCHASE FROM THIS COMPANY !! Took my payment for items that was out of stock. Asked for a refund.....not a chance. I have been chasing this company for almost a month. Firstly I received automated emails for my request. Now I do not even have acknowledgement of emails. The phone No at so called customer services just rings. AVIOD THIS COWBOY ,COMEDY CO

The product was of good quality and as described. It would have been 5 stars but the delivery took a long time

Excellent service from start to finish. Kept informed about the order. Very impressed with the quality of the tap.

Well-designed soap dispenser that looks good in the bathroom and will hopefully be less messy than other liquid soap dispensers.
My reticence in giving five stars is that it comes without any fixing instructions and, while two screws and plugs are provided, it looks as if there are holes for three. I have used two but am aware that I may need to take it off the wall and drill and fix a third if it proves not to be as stable as it needs to be.
Even though the company appears to be UK-based, the product is obviously shipped from abroad, if you follow the tracking details, so you need to be prepared for quite a wait for it to arrive.

The item was advertised as a two-piece set of green bookends; however, I received only one piece. In addition, the bookend was packaged in a flat envelope intended for documents or similarly flat items, rather than appropriate protective packaging. As a result, it arrived snapped and unusable.
Subsequent efforts requesting a refund were totally ignored. I do not recommend this site.

Easy to order.
Company gave regular updates re progress of order.
Excellent product delivered which matched online description.

The steel cutlery set was excellent. Kind letters all the way. Came from London to Aarhus Denmark without any problem, Quickly and no problem with custom.Kind regards Jette Holm

I bought a print and the quality and colours didnt match those on the website. Despite their refund policy being 30 days upon delivery they rejected the refund, the dont let me return the product and they dont reply to the emails. Beware of this company, it's dogdy

Yes I liked the product apart from the finishing of one forks it had not been buffed properly and there was abrasive marks in the finish.

It was exactly what I wanted. Retro and funky

Like other posters, I have been very disappointed with my purchase. I bought a wall fitting soap dispenser. It was described as being metal. It appeared really stylish in the photograph. I believed I was purchasing from a UK company and it is only the extended wait for delivery which led me to suspect it was being delivered from China.
When it eventually arrived, the outer wrapping was a cheap plastic bag. Inside the wrapping was the cardboard box containing the 2 set of soap dispensers. The cardboard box was bashed and wrinkled. The box was unsealed, the lid open. When I took out the product, I discovered that the only part of it which is metal are the 4 screws supplied to secure it to the wall. Everything else was a cheap gaudy plastic.
Neither the cardboard box nor the item itself have any branding, manufacturer or country of origin details. There are no fitting instructions (which are very much needed to understand how the item is to be fitted to the wall.
Because there is no such information, I am unable to even check online as regards fitting. It would appear necessary to separate the shiny chrome coloured cheap plastic cover of the wall mounting from the equally cheap white plastic fitting plate fitted tightly inside it. There is no indication as how to do this and short of levering them apart ( which would snap the flimsy plastic), it is impossible to connect the fixing plate to the wall. Without the fixing plate being in position, the 2 soap dispensers cannot be put into position.
I have reported this to the supplier but, two days later have yet to receive a response from them. The only speedy response I have had from this company since the beginning has been taking my money instantly on placing my order with them.
I have been duped by their slick advertising, authentic looking price range for a quality product and, the addressing details which led me to believe this to be a UK based company.
You have read about my experience. It is not for me to say whether you should use this company or not. All I can say is for myself - never again.

The item I received was lovely however on opening it had been broken. The team responded immediately and without question very supportive and sent a replacement out to me.

Excellent customer service. Delivery time is a little slow for both items but the team couldn’t be more helpful and the item is lovely

There were frequent updates to my order and when to expect. My order was delivered on time and well packaged. On opening, I was delighted that the cushions covers were even better quality, in terms of design and materials, than I had expected. They look amazing and would love even more if there were other colour options.
I absolutely love the cushion covers, the impact on the aesthetics of the room but even more delighted that I couldn’t fault the ordering and delivery process. Thank you.

Purchased tumblers and cutlery, it was very poor quality. I followed the returns policy and was quickly contacted by a customer care representative who advised I could opt to keep the product and receive a 20% refund or return the item at my own expense, however, this would mean shipping to China and incurring tax & import charges along with a lengthy refund timeline.
I’m afraid this process doesn’t reflect the company’s advertised’simple and transparent’ returns policy (to an address in London) Don’t recommend.

Purchased a triple wall mounted shampoo dispenser and unfortunately it was very poor quality. I followed the returns policy and was quickly contacted by a customer care representative who advised I could opt to keep the product and receive a 20% refund or return the item at my own expense, however, this would entail shipping it to China and incurring tax & import charges along with a lengthy refund timeline.
I’m afraid this process doesn’t reflect the company’s advertised’simple and transparent’ returns policy (to an address in London)
For these reasons, I wouldn’t recommend Hom & Ember UK

Product of good quality - came suitable packed. Clear representation on the website of the product. Delayed delivery but that was not Hom & Ember's fault.

Pleased with the purchase of my broken pixel hand sculpture. The company kept me fully updated throughout the process and it was a pleasure ordering from them.

Commande arrivée dans un état impeccable et très bien emballée compte tenu de la fragilité de la marchandise.
Délai long mais imputable aux procédures douanières que je n'avais pas prises en compte en amont

We are absolutely thrilled with the dispensers that we ordered

Fantastic product, absolutely lovely, well made and beautiful design. Customer service was brilliant too regarding slight delay on delivery. Will purchase again.