Martin ( nepamätám si priezvisko) mi pomohohol dnes porozumieť lepšie ako funguje zapožičiavanie cenných papierov a hneď som si túto funkciu aj aktivovala. Tiež mi vysvetlil čo znamenajú záporne úroky... Toon meer
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Ze względu na proces weryfikacji danych personalnych nie miałem możliwości otwierania nowych pozycji przez miesiąc. Pomimo wielokrotnych kontaktów z pracownikami nie byłem w stanie uzyskać informacji,... Toon meer
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Za duża prowizja 20USD za zakup obligacji amerykańskich, za wysoka minimalna wartość zakupu (10 tys USD). Minimum powinno być 1000 USD, a prowizja maksymalna 2-3 USD. Brak możliwości zakupu rożnego... Toon meer
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Co za tym przemawia, wg mnie jest to tradycja, idac dalej nabyte przez te lata doswiadczenie, ktore procentuje uczciwoscia w relacjach z ponad milionowa rzesza klientow z calego swiata. Ja rowniez dol... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Saxo Bank CEE serves clients across Central, Eastern and Southern Europe, including Poland, the Czech Republic, Greece, Slovakia, Romania and other countries throughout the region. Based in Prague, Czech Republic, Saxo Bank CEE acts as a regional service hub, providing local support and expertise while clients maintain their contractual relationship with Saxo Bank A/S in Denmark.
What do we offer?
Geschreven door het bedrijf
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contactgegevens
Na Poříčí 3a, 110 00, Praha 1, Tsjechië
- +420 226 201 580
4,8
Uitstekend
370 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
i received good quality support
i received good quality support. everything went fine
25 mei 2026
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo CEE
Hi Alpar Balo,
Thank you for your positive feedback, we are pleased to hear everything went well and that you received good quality support.
Kind regards,
Saxo Client Services
Good recommendation.
Very quick response. My issues were resolved quickly. A very good recommendation for Saxobank.
25 mei 2026
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo CEE
Hi Tomasz Bojar,
Thank you for your kind words and for recommending Saxobank! We appreciate your feedback.
Best regards,
Saxo Client Services.
Excellent customer support
Excellent customer support. My questions were answered clearly, precisely, and in great detail.
21 mei 2026
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo CEE
Dear Eugene,
We are pleased to learn about your positive experience with our support team. Thank you for your feedback.
Kind Regards,
Saxo Client Services
bardzo sprawa i profesjonalna odpowiedz
21 mei 2026
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo CEE
Szanowny Panie Michale,
Dziękujemy za przesłanie tak pozytywnej opinii.
Jest nam niezwykle miło, że kontakt z naszym agentem oceniał Pan pozytywnie, a jej szybka i profesjonalna odpowiedź pomogła sprawnie rozwiązać zgłoszoną sprawę.
Dbamy o najwyższy standard obsługi, dlatego takie wiadomości jak Pana są dla nas cennym i motywującym sygnałem.
W razie jakichkolwiek pytań lub potrzeby dalszej pomocy, prosimy o kontakt.
Pozdrawiam,
Iwona Ӏ Saxo Bank
outstanding support from Ms Jaya
Ms Jaya helped me with the account update process. Prior to her intervention we spent 3 weeks with the compliance team. Upon calling her through the call center, she immediately understood the issue and helped me complete the review in no time. I was impressed with her communication skills during the process.
6 mei 2026
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo CEE
Dear Sir/Madam NK,
Thank you for sharing this positive experience. We are sorry you had to spend three weeks with the compliance team, but we are glad that we provided support and helped get your account update review moving quickly afterward. If you have any questions in the future, please do not hesitate to contact us.
Kind regards,
Saxo Client Services
Professional and flexible
Professional advice, polite attitude, flexible reactions.
Readiness to adapt to my time possibilities.
12 mei 2026
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo CEE
Dear Ms Synkova,
It is wonderful to hear that our professional advice and accommodating team made a positive impact on your experience. . Thank you for sharing your thoughts.
Kind regards,
Saxo Client Services.
Antwoord van Saxo Group - Saxo CEE
Szanowny Panie Ryszardzie,
Serdecznie dziękujemy za miłe słowa.
Cieszymy się, że uprzejmość i fachowość naszego agenta przyczyniły się do sprawnego rozwiązania Pana problemu. Satysfakcja klienta jest dla nas priorytetem, a Pana słowa stanowią dla nas cenne potwierdzenie jakości obsługi.
W razie jakichkolwiek pytań lub potrzeby dalszej pomocy, prosimy o kontakt. Chętnie pomożemy.
Pozdrawiam,
Iwona Ӏ Saxo Bank
Antwoord van Saxo Group - Saxo CEE
Szanowny Panie Przemysławie,
Dziękujemy za tak życzliwą wiadomość. To dla nas ważne potwierdzenie, że nasze wysiłki na rzecz doskonałej obsługi klienta przynoszą efekty. Cieszymy się z Pana pozytywnych doświadczeń.
Gdyby miał Pan jakiekolwiek pytania lub potrzebował dodatkowych informacji, chętnie pomożemy.
Pozdrawiam,
Iwona Ӏ Saxo Bank
Fast reply is the most important thing…
Fast reply is the most important thing for me, and the lady in charge handled it in the most proper way.
11 mei 2026
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo CEE
Dear client,
Thank you for your positive feedback! We're glad our fast replies and service stood out. If you have any further questions, please do not hesitate to contact us.
Kind Regards,
Saxo Client Services.
Profesionál,willing,responsible,helpful.
7 mei 2026
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo CEE
Hi Rena,
Thank you for your kind words, Rena. We appreciate you highlighting the professionalism and helpful approach of our team. It’s great to know you felt well supported throughout your experience.
We appreciate you taking the time to leave your feedback. If there’s anything else you’d like to ask or need support with, feel free to reach out anytime.
Wishing you a great day.
Kind regards
Catherine, Saxo
Antwoord van Saxo Group - Saxo CEE
Szanowny Panie,
Serdecznie dziękujemy za pozytywną opinię. Jest nam bardzo miło, że Pana doświadczenie z naszym agentem było satysfakcjonujące. Cieszy nas, że profesjonalizm i wiedza naszego pracownika przyczyniły się do rozwiązania Pana problemu.
Nasz zespół nieustannie stara się podnosić jakość obsługi, dlatego Pańska opinia stanowi dla nas cenne potwierdzenie, że idziemy we właściwym kierunku.
Gdyby potrzebował Pan dodatkowych informacji lub wsparcia, zachęcamy do ponownego kontaktu.
Pozdrawiam,
Iwona Ӏ Saxo Bank
Antwoord van Saxo Group - Saxo CEE
Dear Serban,
Thank you for sharing your experience with our Client Service team. It’s great to hear the team got everything sorted for you quickly. Your feedback is much appreciated. If any other questions come up, please let us know.
Wishing you a nice day.
Kind regards
Catherine, Saxo
The call helped me figuring out my…
The call helped me figuring out my problem
24 april 2026
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo CEE
Dear Peter,
Thank you for your kind words!
We are very pleased that we were able to resolve your issue. It is important to us that our clients’ concerns are addressed as quickly and efficiently as possible.
If there is anything else we can help you with, please do not hesitate to reach out.
I wish you a pleasant day.
Kind regards,
Hazel Ӏ Saxo
The agent demonstrated strong customer focus and integrity, solved the issue in an expedited way
I've been struggling with an error made by the back office for the past 8 months, repeatedly following up and sending the same information without success. Jaya solved this problem in 2 days keeping me updated on the progress. When the back office asked for a fee to correct the mistake they've made, Jaya successfully pushed back on the inappropriate request.
Further, when I shared my frustration with the support I've been receiving from another staff member, she took full responsibility and apologized on behalf of the Bank.
21 april 2026
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo CEE
Dear Gordana,
Thank you very much for your kind review. We are delighted to hear that our agent’s commitment to resolving your issue and keeping you updated throughout the process helped bring your case to a quicker resolution. We always strive to prioritize our clients’ interests and provide them with attentive support.
We are sorry to hear that your previous experiences were not as positive. We genuinely appreciate you bringing this to our attention. Feedback like yours is taken seriously and is invaluable in helping us continually improve our services.
Thank you again for your trust and for taking the time to share your experience.
Warm regards,
Hazel Ӏ Saxo Bank
Antwoord van Saxo Group - Saxo CEE
Dear Thanos,
Thank you very much for your review.
We truly appreciate your positive feedback, as it motivates us to work even harder to provide the best possible service.
If there is anything else we can help you with, please do not hesitate to reach out.
I wish you a pleasant day.
Kind regards,
Monika Ӏ Saxo Bank
Kompetentna osoba
Kompetentna osoba. Poważny problem w Saxo Banku jest taki, że nie oferują instrumentów finansowych w tym ETF-ów bez polskich KID-ów stąd ich oferta jest znacznie uboższa niż w innych brokerów
13 april 2026
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo CEE
Szanowny Panie Lechosławie,
Serdecznie dziękujemy za Pana miłe słowa.
Dziękujemy również za szczerą opinię. Uprzejmie informujemy, że nieustannie pracujemy nad tym, aby nasza oferta ETF-ów była coraz szersza dla polskich klientów.
W razie dodatkowych pytań zachęcamy również do kontaktu telefonicznego pod numerem +48 222 630 733.
Pozdrawiamy serdecznie,
Saxo Bank
Quick phone support
My phone call was quickly passed to a human operator, who understood what the problem was and helped me resolve it fast.
10 april 2026
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo CEE
Dear Andrei,
Thank you for taking the time to leave a positive review. I’m glad you reached a real person straight away and that we could get your issue resolved quickly. Keeping our support easy to reach and genuinely personal is a priority for us. If there’s anything else we can help with, please let us know.
Wishing you a nice day.
Kind regards
Gabriela, Saxo
The agent was pleasant and professional
The agent was pleasant and professional
6 april 2026
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo CEE
Dear Klant.palg,
Thank you for sharing your feedback. I’m glad to hear our Client Service team handled your case with courtesy and expertise. I’ll make sure your comments reach the agent who assisted you. If there’s anything we could improve, please let us know.
Best regards
Catherine, Saxo
Antwoord van Saxo Group - Saxo CEE
Dear Krzysztof,
Thank you very much for your kind words. We always strive to provide the best possible service to our clients.
Please do not hesitate to contact us if you have any questions in the future.
Kind regards,
Monica
He checked problem and told me how to…
He checked problem and told me how to fix it
1 april 2026
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo CEE
Dear Radek,
We are glad that we were able to assist you in resolving your issue. We always strive to support our clients in the best possible way. We also greatly appreciate any feedback from our clients, as it helps us continuously improve our services.
Please do not hesitate to contact us if any issues arise in the future.
Kind regards,
Monica
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