Jacopo was very courteous and helpful. He took time to understand my request. He followed up promptly with telephone conversations; nice to deal with real person rather than just emails and bots.
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Lees wat reviewers zeggen
Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two... Toon meer
Bedrijf heeft geantwoord
having been with Saxo for well over a year I would thoroughly recommend for trading account, the flexi ISA, range of markets, pricing and customer service. way better than other brokers and still chea... Toon meer
Bedrijf heeft geantwoord
I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Geschreven door het bedrijf
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contactgegevens
40 Bank Street, 26th floor, E14 5DA, London, Verenigd Koninkrijk
- +44 207 151 2100
4,3
Uitstekend
510 reviews
Vraagt klanten om een review
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
She was brilliant
She was brilliant. Polite, and ver efficient. Much appreciated!
31 oktober 2024
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo UK
Hi Adam
Thank you for sharing another positive experience with us!
We're delighted to hear that our team member once again met your expectations with efficient and polite service.
Your continued support and feedback are incredibly valuable to us. We appreciate your loyalty and look forward to assisting you in the future.
Best Regards
Stuart
Very high hidden charges on funding my account
I have been a customer at SaxoBank since 2011. Initially I was very happy. After Brexit I had to transfer my account to SaxoBank in London from Germany. I have experienced enormous problems ever since. Transferring money to SaxoBank is haphazard and I have never been able to speak to anybody in authority when raising problems.
5 maart 2024
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo UK
Hi Ian
Thank you for sharing your experience with us, and for your loyalty to SaxoBank since 2011.
To resolve any ongoing issues you’re experiencing with fund transfers or account assistance, please contact me directly at 0207 151 2033. I’d be glad to help address these matters and ensure you have the best possible experience with us.
Thank you once again for your feedback.
Best Regards
Stuart
Good service, thank you
Very helpful advice to me as a novice treader. Thank you.
8 november 2024
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo UK
Hi Mr Page
Thank you for taking the time to leave us a positive review on Trustpilot. We're delighted to hear that you found our service helpful, especially as a novice trader. Your feedback is greatly appreciated and motivates us to continue providing excellent support.
If you have any more questions or need further assistance, please don't hesitate to reach out.
Best Regards
Stuart
LADY WAS VERY HELPFUL
LADY WAS VERY HELPFUL, QUICK AND PLEASANT ON PHONE.
4 november 2024
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo UK
Hi Judy,
Thank you for your review!
We're delighted to hear that you had a positive experience with our team. We strive to provide helpful and pleasant service, and it's always great to hear when we meet our clients expectations.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best Regards
Stuart
Really helpful and reassuring.
Really helpful and reassuring.
Thank you.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo UK
Hi Chris,
Thank you for your kind words! We're thrilled to hear that you found our service helpful and reassuring. Your feedback is greatly appreciated and motivates us to continue providing excellent support.
Best regards,
Stuart
Sahil was extremely helpful and very…
Sahil was extremely helpful and very patient in explaining the process. An excellent experience.
21 oktober 2024
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo UK
Dear Jill,
We appreciate your kind review.
We truly value our colleague Sahil, and we are happy to see that you also appreciate his efforts.
If you have any further questions or need assistance in the future, please feel free to contact us. We are always here to help.
You may have a nice day.
Kind regards,
Else, Saxo Bank
Very nice platform
Very nice platform . Especially like it that so much can be customised. The new Saxo investor is a great addition.
15 oktober 2024
Antwoord van Saxo Group - Saxo UK
Hi Edward
Thank you for your fantastic review!
We’re thrilled to hear that you find our platform highly customisable and are enjoying the new Saxo Investor. Your positive feedback truly encourages us to keep enhancing our services. If you have any suggestions or need assistance, please feel free to reach out. We're here to support you on your investment journey.
Best regards
Stuart
Antwoord van Saxo Group - Saxo UK
Dear Rob,
Thank you for your positive feedback.
We truly appreciate your input and are delighted to have been of service to you.
Should you require any further assistance, please do not hesitate to contact us through your platform or by calling us.
Best regards,
Saxo Bank
Very good service
Very good service
helped me with the task
very helpfull
11 oktober 2024
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo UK
Hi
Thank you for your positive feedback! We're so glad to hear that you found our service helpful and that we could assist you with your task. Your satisfaction is our priority, and it’s great to know we’ve met your expectations.
If you need any further assistance, we’re always here to help!
Best Regards
Stuart
Sahil was highly effective
Sahil was highly effective, resolved the issue quickly and efficiently. Thank you
7 oktober 2024
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo UK
Hi
Thank you for your kind words and positive review! We are delighted to hear that Sahil was highly effective and resolved your issue quickly and efficiently. Your satisfaction is our top priority, and it's rewarding to know we met your expectations.
I will be sure to pass on your kind words to Sahil's manager. Thank you once again for your feedback!
Best Regards
Stuart
Je suis content des services
30 september 2024
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo UK
Bonjour,
Nous vous remercions pour votre appréciation.
Notre service client reste à votre disposition pour toute information ou demande relative à la gestion de votre compte.
Cordialement
Jean-Jules
Saxo Banque.
Very Unprofessional
We have been customers of Saxo for over 10 years, several months ago we were asked to provide more KYC information for all 3 accounts we have. Without warning all accounts were frozen from investing. The process was very long and drawn out with continuous questions for information already supplied. Eventually 2 of the accounts were unlocked, but a 3rd is still a problem despite the same information being supplied for all 3 accounts. Responses are very slow and very often unclear as to what the status is, limitations on uploading documents mean we have to send screen prints only to be told they cannot see all the information! I have sent them in email as well but that is never looked at. Possibly the most unprofessional finance company I have come across. Prior to this they were excellent which is why we have stayed for over 10 years but now it's difficult to find a good reason to deal with them.
24 september 2024
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo UK
Hi Peter
Thank you for being a loyal customer for over 10 years and for sharing your feedback with us. We're truly sorry to hear about the difficulties you've encountered with the KYC process and the impact it has had on your ability to use your accounts.
We understand how frustrating this drawn-out process and the slow responses must have been, and we acknowledge that this is not the experience we aim to provide. Your concerns are important to us, and we are committed to resolving this issue as swiftly as possible.
I have tried to reach out via a phone call but to ensure that we can assist you effectively, could you please provide me with your most recent case reference number or any additional details? This will allow me to look further into your situation and provide a clear and prompt resolution.
Thank you for your patience and understanding.
Best regards,
Stuart
Outstanding user experience
Outstanding user experience. By far the best self-investment platform in terms of the breadth of instruments and associated costs.
23 september 2024
Antwoord van Saxo Group - Saxo UK
Hi Dmitry,
Thank you so much for your positive feedback and for taking the time to share your experience with Saxo Bank on Trustpilot.
We are thrilled to hear that you find our self-investment platform outstanding and appreciate the range of instruments and associated costs we offer. Our team works diligently to provide the best user experience, and your kind words reaffirm our efforts.
If you are enjoying our services and think any of your like-minded friends and family would also benefit from them, we have a referral program that might interest you. We offer a £500 in free trades, which rewards both you and the referred friend! For more details please client on this link: http://spr.ly/62044oeVYj.
If you have any further feedback or need any assistance, please don't hesitate to reach out. We look forward to continuing to serve you and support your investment journey.
Best regards,
Stuart
Karan was very helpful
13 september 2024
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo UK
Dear John,
Thank you so much for the positive feedback. I am happy to hear that my colleagues have been helpful. I will of course share your kind words with the rest of the department.
Good luck with your investments! We in Saxo Bank wish you a great day.
Best regards,
Ester - Saxo Bank
Largely had a poor overall customer…
Largely had a poor overall customer service experience with Saxo, however Ester Johanne Bjørnstad was excellent. She turned a complex issue that many others had struggled to resolve around incredibly rapidly and deserves special recognition as a result
13 september 2024
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo UK
Dear Nicholas,
Thank you for the positive review.
If you have any issues or questions in the future, feel free to contact us again.
We are more than happy to help.
Kind regards
Klara, Saxo Bank
Brilliant
overall, it is perfect. I like the platform and so easy and good to use brilliant
10 september 2024
Antwoord van Saxo Group - Saxo UK
Dear Graham,
Thank you so much for your positive feedback! We're thrilled to hear that you find the platform easy to use and brilliant overall. It's always our goal to create a user-friendly and efficient experience for our clients, and your comments affirm that we're on the right track.
If you ever have any questions or need assistance, please don't hesitate to reach out to us. Our team is always here to help and ensure that you have the best possible experience with our services.
We truly appreciate your support and are glad to have you as a satisfied user of our platform.
Have a fantastic day!
Best regards,
Anna, Client Service
Lack of transparency and slow respons
Subject: Ongoing Issue with Account Funding - Case No. SAX-5724975-D2G9Z4
I am extremely dissatisfied with the service at Saxo Trader Go. On 3/9/2024, I attempted to fund my account using a debit card, which failed. Following this, I initiated a bank transfer of £100 to my Saxo account. Despite the transfer being completed over five working days ago, the funds have not yet appeared in my account.
I reached out via email (Case No. SAX-5724975-D2G9Z4) and initially provided a screenshot of the bank transfer as evidence. I was surprised by your response dismissing mobile screenshots, as mobile apps are commonly used for banking today. Afterward, I uploaded a PDF of my latest bank statement as requested. The system then claimed the issue was resolved, but my £100 is still missing, and I have received no further updates.
This lack of transparency and slow response is frustrating. Please clarify where my £100 is and resolve this issue promptly.
6 september 2024
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo UK
Dear Chung Leung Chan,
I sincerely apologize for the negative experience you've had with Saxo. I will make sure to escalated your case and will make every effort to ensure it is sorted out promptly. I will follow up with you once I have more information about your transfer.
Best regards,
Ester - Saxo Bank
Run as far away from Saxo as you can
Oh dear, where do I start... with the fact that their customer service can't read documents, or do not know how dates and calendars work in regards to KYC/SOW documentation? Or maybe the fact that you will NEVER be able to properly converse with a representative?
Or maybe the fact that their only source of customer service works 30% of the time?
Or maybe that it takes them a month to review simple documents and you can lose access to your money and account for a whole quarter?
Or the hidden fees?
Or maybe the fact that you can't easily create an FX account?
These are just the topics that I can start with - there's far more hidden skeletons in this monstrosity of a company.
I wouldn't recommend them, in fact I am actively doing everything I can to tarnish their reputation within my finance community because their product is not just sub-standard, it's quite frankly a scam.
2 september 2024
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo UK
Dear Alexander, I sincerely apologize for the negative experience you've had with Saxo. As a licensed bank, we are committed to adhering to strict regulations, but we understand that this should not result in a difficult experience for our clients. Please be assured that we have escalated your case and will make every effort to ensure it is handled smoothly. I will follow up with you on the platform and assist you through the process if you have any questions.
In regard to FX trading, you do not have to open a specific account for this. These products are tradable directly through your original Saxo account with us. For more information regarding trading FX and associated fees please follow this link: http://spr.ly/62042Wehmr. Otherwise, you are always welcome to call us on +44 (0)207 151 2100 for any further questions.
Best Regards, Ester, Client Service
Saxo offers the private investor good support
I have had an account with Saxo for ten years and have found day to day operations reliable.
They offer named points of contact, useful help pages, and some news and market assessments. The staff are generally helpful and supportive.
While it would always be nice to have more, Saxo offers a wide range of investment instruments, and its trading platform is straightforward to use with useful reports available. In particular, I find the algorithmic trading facility helpful to automate order placement.
While for the most part I rate Saxo highly, my experience of the KYC processes is that their requests are sometimes cryptic and lack a personal touch.
3 september 2024
Antwoord van Saxo Group - Saxo UK
Dear Tim,
Thank you for your positive review. We are delighted to hear that you are enjoying our online features and that we are able to provide a reliable platform for our clients.
However, we apologize for the negative experience you have had with our KYC process. As a licensed bank, we are committed to adhering to strict regulations, but we understand that this should not result in a difficult experience for our clients. Please be assured that you can always contact our Client Service team, and we will make sure to assist you through the process.
We appreciate your feedback and will take it seriously to improve future processes. If you have any further questions or require assistance with the KYC process, please do not hesitate to contact us.
We wish you a great day.
Best regards,
Ester - Saxo Bank
Awful customer service and payments experience
Awful customer service and payments experience from the India call centre. We are now into the fourth day since I requested the withdrawl of funds. Their back office refused to escalate the issue when I requested, incredibly rude and poor customer handling by the team in India. It took this Trustpilot review for someone in the U.K. to contact me and addressing the problem and to give good customer experience. I will give 2 stars overall, however the U.K. engagement deserved 5 stars. If SAXO have any sense they will shut down their back office in India and move it back onshore like many other financial institutions have.
23 augustus 2024
Review zonder uitnodiging
Antwoord van Saxo Group - Saxo UK
Hi Martin
Thank you for sharing your feedback. We regret to hear about your recent experience with our customer service and payment process.
Please be assured that we take your concerns very seriously. Our client service team is trained to assist and guide our clients to a satisfactory outcome, and we are addressing this matter with the staff involved to ensure it does not happen again.
Regarding the payment issue, we are currently in discussions with our bank, CITI, to understand why the payment was returned and to find a resolution as quickly as possible.
We appreciate your patience and understanding as we work to rectify this situation. If you have any further concerns or need immediate assistance, please do not hesitate to contact me directly on 0207 151 2033.
Best regards,
Stuart
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