Well made hedgehog house. Bought 1 for feeding station which is being used by hedgehogs. 1 for hibernation. Very pleased with purchases. Fast delivery.
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Have ordered 2 coops from you. Both are great. Both deliveries were delivered the day after the allocated day. Hens love the coops. Sturdy construction and instructions were clear.
Order came quickly, easy to find delivery notices online. Only one thing. Could the makers make these things easier to build. I’m a 62 yr old woman and going it quite difficult to build on my own.
A nice sturdy nesting box. Slightly tricky to put together as some pre screwed holes were directly opposite a very hard knot, so we moved them. Looking forward, hopefully to 5 families of sparrows mov... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Home & Roost
Geschreven door het bedrijf
About Home & Roost
Do you need a Rabbit Hutch, Run, or Guinea Pig cage? Does the family Dog or Cat deserve a new top of the line luxury outdoor house? Or is there a keen twitcher in the family who would love a new Bird Table for their garden?
Here at Home and Roost you could say we're a little animal crazy and between the staff here we have most pet types covered. We love supplying market-leading products our customers love and giving a first class service.
Our Mission
Need a better Hutch? We are the UK's number one retailer for Out-Door Rabbit Hutches, Rabbit Runs and Guinea Pig Cages.
Made In Great Britain
A proud member of the Made in GB Campaign.
Unlike the thousands of importers who use the Far East for sourcing products, we invest in Great Britain. All our wooden products are made right here in the UK. We believe that building a firm foundation of High-Quality Products and second to none customer service has helped us rise above the competition. Because of this dedication, we have now joined the list of companies who export to Europe!
Contactgegevens
The Hanger, The Loop, CT12 5DE, Manston, Verenigd Koninkrijk
- 01843 263828
- hello@homeandroost.co.uk
- homeandroost.co.uk
4,7
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12K reviews
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Ordered an outdoor cat shelter
Ordered an outdoor cat shelter. Delivery was quick but unfortunately there was an issue with a part. Emailed them and they were ever so accommodating. They sent a replacement part out to me the same day. Unfortunately, there was an issue with the carrier and once again I emailed. They where absolutely wonderful to deal with (It was poor James that was trouble shooting the carrier company on my behalf). I cannot praise and recommend this company more. Fantastic products at reasonable prices and their customer service is second to none 👏👏
5 mei 2026
Antwoord van Home & Roost
Hi Julie,
Thank you so much for your lovely review and for your patience throughout the whole process. We’re sorry there were a few hiccups along the way, but we’re so pleased we could get everything sorted for you in the end. James will be especially happy to hear your kind words — he always goes above and beyond to help our customers.
It means a lot to hear that you’re happy with both the outdoor cat shelter and the service you received. Thank you again for your recommendation and support, it truly means the world to us. Wishing your furry friend many cosy days ahead! 🐾
Do not recommend
Very disappointed with this three-story rabbit hutch. Several parts arrived faulty or didn’t fit properly, with missing/misaligned holes that made assembly difficult. The instructions were unclear and didn’t match the parts provided, turning what should have been a simple build into a frustrating experience.
For the price, I expected much better quality and accurate instructions. I wouldn’t recommend this product unless improvements are made.
28 april 2026
Antwoord van Home & Roost
Thank you for your feedback, Kirsty. We’re really sorry to hear you were disappointed with the assembly experience and the condition of some of the parts received.
We did respond to your concerns regarding the damaged items and offered replacement parts, although we understand you chose not to proceed with these. We appreciate your comments regarding the instructions as well. While many customers do find them straightforward, we understand everyone interprets assembly guides differently, and your feedback is helpful as we continue looking at ways to improve and make them clearer for all customers.
We’re sorry your experience did not meet expectations and appreciate you taking the time to share your comments.
Great website to use
Great website to use. Very easy to navigate and well explained goods. The goods on sale are of a really good quality. I’ve just purchased two Hedgehog feeding Stations. They are made of a high quality wood and the lid is an excellent waterproof material. Well made construction is really good. The price is excellent. The delivery service is excellent too. I’ve never had to use customer services but I’m sure that they would be very helpful. Bird seed and suet products are always gone so it must be a 👍 from the birds.
5 mei 2026
Antwoord van Home & Roost
Thank you for such a lovely and detailed review, Yvonne! We’re so pleased to hear you’ve found the website easy to use and that you’re happy with the quality of the products.
It’s great to know the hedgehog feeding stations have impressed you with their build quality and waterproof finish, and that you’ve been pleased with the pricing and delivery too. We also love hearing that the bird seed and suet are disappearing quickly — definitely sounds like a big thumbs up from your garden visitors! 🐦🦔
We really appreciate you taking the time to share your experience and your continued support.
Antwoord van Home & Roost
Thank you for your feedback, Darrall! We’re really pleased to hear you’re happy with the quality of the coop and found it great value for money. We appreciate you taking the time to leave a review.
Great service
Great service. I had a problem with my cat hutch and ‘Home and Roost’ dealt with it quickly and were incredibly friendly in the process. I would absolutely recommend this company.
4 mei 2026
Antwoord van Home & Roost
Thank you for your lovely feedback, Emily! We’re really pleased to hear the issue with your cat hutch was sorted quickly and that our team were friendly and helpful throughout.
We really appreciate your recommendation and you taking the time to share your experience.
Completely satisfied
Very pleased with the service and quality. Exactly as expected. Thank you
4 mei 2026
Antwoord van Home & Roost
Thank you for your feedback, Pat! We’re really pleased to hear you were happy with both the service and quality, and that everything met your expectations. We appreciate you taking the time to leave a review.
Very good company great customer…
Very good company great customer service when there was issue with courier company customer service dealt with fast and followed up very impressive.
The hutch was great quality 1 of the best I have bought. It was steady to put together as I was on my own ideally 2 people better. Love the sweet touch in the instructions thank you was lovely.
I will be ordering another after payday
27 april 2026
Antwoord van Home & Roost
Thank you for your lovely feedback, Melanie! We’re so pleased to hear our team were able to step in quickly and help resolve the courier issue for you, and that you found the follow-up service so impressive.
It’s great to know you’re happy with the quality of the hutch too — especially as a solo build, even if it’s a bit easier with two! We’re also really glad you enjoyed the little touch in the instructions.
We really appreciate your kind words and look forward to helping you again after payday!
Antwoord van Home & Roost
Thank you for your feedback, Arron! We’re really pleased to hear you’re happy with the bird table and the service you received. We appreciate you taking the time to leave a review.
Great Customer service.
Really helpful when I had put in the wrong address was sorted in minutes, dispatch was fast and so was delivery, would definitely recommend.
2 mei 2026
Antwoord van Home & Roost
Thank you for your lovely feedback, Tara! We’re really pleased we could quickly help get the address corrected for you and that everything arrived promptly afterwards.
It’s great to know you were happy with the service and delivery. We really appreciate your recommendation and you taking the time to share your experience.
A beautifully crafted hedgehog house
A beautifully crafted hedgehog house, swiftly delivered. I am so happy to be supporting my little friends and thank you for your skill and care in creating this well-priced home for them.
1 mei 2026
Antwoord van Home & Roost
Thank you for your lovely feedback, Elizabeth! We’re so pleased to hear you’re happy with the hedgehog house and the quick delivery.
It’s wonderful to know it’s going to provide a safe little home for your garden visitors — and we’re sure your hedgehog friends will appreciate it too! Thank you again for your kind words and support.
Very satisfied customer ! I have ordered from this company…
I have ordered from this company several times now and the services has been great, even when I changed my mind and needed to completely cancel and order and start again they were nothing but helpful. The hutches and products are brilliant quality and easy to build and make great shelters for my bunnies and piggies within their enclosures.
1 mei 2026
Antwoord van Home & Roost
Thank you for your lovely feedback, Marie! We’re so pleased to hear you’ve continued to have a great experience with us, even when needing to change and restart an order.
It’s wonderful to know you’re happy with the quality of the hutches and products, and that they’ve made great homes for your bunnies and guinea pigs. We really appreciate your continued support and you taking the time to share your experience.
Antwoord van Home & Roost
Thank you for your feedback, Tracey! We’re really pleased to hear you’re happy with the products and speedy delivery. We appreciate you taking the time to leave a review.
First time ordering from Home & Roost
First time ordering from Home & Roost. Firstly, a very quick response to a query before i ordered. Delivery was quick and the products are of very high quality. The instructions were clear and the flat pack hutches were simple to put together. Just a really positive experience all round and would highly recommend.
1 mei 2026
Antwoord van Home & Roost
Thank you for your lovely feedback, Mr Platt! We’re so pleased to hear your first experience with Home & Roost was such a positive one.
It’s great to know your query was answered quickly, delivery was prompt, and that you found the hutches straightforward to assemble with clear instructions. We really appreciate your recommendation and you taking the time to share your experience.
The ordering process was easy and the…
The ordering process was easy and the item was delivered very promptly, as per information on ordering.
30 april 2026
Antwoord van Home & Roost
Thank you for your feedback, Josie! We’re really pleased to hear you found the ordering process easy and that your item arrived promptly as expected. We appreciate you taking the time to leave a review.
Sales and aftersales service
We ordered a cat house with a microchipped cat flap online and it arrived by courier 2 days later. The courier company they used kept us informed of what was going on so we could plan our day. The cat house arrived when they said it would and was of good quality. It was simple to fit the legs on and was immediately good to use. Whilst Maisey enjoyed the house she had put on too many pounds to fit through the flap so we had to return it. The return collection was prompt and without quibble.
I judge a company by both the sale and the aftercare and H&R get full marks for both. If we need to get another cat then we will be using this company again
11 mei 2026
Review zonder uitnodiging
Antwoord van Home & Roost
Thank you for such a thoughtful review, Steve! We’re really pleased to hear everything from ordering through to delivery went smoothly, and that you were happy with the quality and ease of setup.
Poor Maisey — sounds like she may have been enjoying life a little too much! 😄 Although it’s a shame the flap wasn’t quite the right fit in the end, we’re glad the return process was straightforward and hassle-free.
We really appreciate your kind words about both the sale and aftercare, as that’s something we work hard on. Thanks again for taking the time to share your experience, and we’d be delighted to help again in the future — whether for Maisey or any future feline additions!
Well packaged
Well packaged, quick delivery, clear easy to follow instructions, two very happy rabbits now
21 april 2026
Antwoord van Home & Roost
Thank you for your lovely feedback, Karin! We’re really pleased to hear everything arrived well packaged, the instructions were easy to follow, and that your rabbits are now happily settled in their new setup. 🐰
We appreciate you taking the time to share your experience.
Really good hutch and fast delivery
Really good hutch and fast delivery. It was missing most of the screws strangely. It only had 8, so was missing about 40 others in larger sizes. Luckily I had some at home so just used those, but I hadn't would have been frustrating have to go buy them, or wait for more to be played out.
30 april 2026
Antwoord van Home & Roost
Thank you for your feedback! We’re really pleased to hear you’re happy with the hutch and the fast delivery.
We’re very sorry about the missing screws though — that’s certainly unusual and we completely understand how frustrating that could have been, especially if you hadn’t already had some spare at home. Your comments will be passed on to the team so this can be looked into.
Thanks again for taking the time to share your experience.
Fabulous company and product
I purchased a catio for my 2 kittens from Home and Roost which they absolutely love. The product is fantastic and made to a good standard. Instructions very easy to follow to put the panels together. I was kept upto date throughout from the company and delivery was good. I would highly recommend this company.
30 april 2026
Antwoord van Home & Roost
Thank you for your lovely feedback, Carol! We’re so pleased to hear your kittens are loving their new catio — that’s exactly what we like to hear 🐱
It’s great to know you were happy with the build quality, clear instructions, and communication throughout, as well as the delivery. We really appreciate your recommendation and you taking the time to share your experience.
Hedgehog house
I bought a hedgehog house, it's well made, I hope it lasts a few years. It looks great. I've not put it in my garden yet as the wildlife area isn't fully completed. It was delivered very quickly.
22 april 2026
Antwoord van Home & Roost
Thank you for your feedback! We’re really pleased to hear you’re happy with the hedgehog house and that it arrived quickly.
It’s great to know you’re pleased with the build and look of it — hopefully it settles in nicely once your wildlife area is finished. We really appreciate you taking the time to share your experience.
There was a lot of useful information…
There was a lot of useful information on the website which helped greatly in my choosing of a hedgehog box which apears tohave been adopted immediately. I am still looking for a suitable site for the batbox! All service was very good delivery would be hard to beat.
29 april 2026
Antwoord van Home & Roost
Thank you for your lovely feedback, Wendy! We’re really pleased to hear the information on our website helped you choose the right hedgehog house — and even better that it seems to have been adopted straight away!
Good luck finding the perfect spot for the bat box too — sounds like your garden is becoming quite the wildlife haven. We’re so glad you were happy with the service and delivery, and we appreciate you taking the time to share your experience.
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