Delivery times on the website are a lie, customer service is horrible. I placed an order for an item that the website claimed would be delivered in 7-8 days. When that time had passed, and the ite... Toon meer
Bedrijf heeft geantwoord
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After waiting 14 weeks, I kept receiving vague updates and empty promises (“48–72 hours”) with no real progress. I constantly had to follow up myself. First, I was told the order was shipped. La... Toon meer
Bedrijf heeft geantwoord
I bought chantal lamp for over 100€… it’s worst, low quality chineesee product you could get.. simmilar quality lamp you can get on Amazon for few €. Today it’s 3 weeks since they’ve received my retur... Toon meer
Bedrijf heeft geantwoord
The lamp we purchased is of good quality and exactly as described on the website. We're very happy with it! The support I received from Homedekk regarding the shipping (something went wrong with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Homedekk - Your Ultimate Destination for Stylish Interior Design. We're dedicated to transforming your living spaces with top-notch decor and furnishings. Explore our curated collection of exquisite furniture, lighting, and decor that will elevate your home's aesthetics. Join countless satisfied customers who have experienced the Homedekk difference. Shop now and experience the art of interior design!
Contactgegevens
Verenigde Staten
- homedekk.com
2,2
Slecht
42 reviews
Heeft 82% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Still very disappointed with the cheap…
Still very disappointed with the cheap product that was vastly overpriced
14 november 2025
Review zonder uitnodiging
Antwoord van Homedekk
Dear M S,
Thank you for sharing your feedback.
After reviewing our records, we are unable to find an order associated with your name or information. As we have no record of this transaction, we suspect there may be a misunderstanding or this review was posted in error.
We strive to provide the best experience for our customers, and we’d like to look into this further. If you did place an order with us, please contact us at support@homedekk.com with your order details so we can assist you promptly.
Best regards,
The Homedekk Team
Avoid this company (order #43910)
After waiting 14 weeks, I kept receiving vague updates and empty promises (“48–72 hours”) with no real progress. I constantly had to follow up myself.
First, I was told the order was shipped. Later, it turned out there were “logistics delays”. When checking the tracking code myself, it clearly showed the shipment was cancelled — without any proper communication. After a couple of weeks my shipment my package status was "destroyed".
They then offered a new shipment and a refund (€129.99), which is only about 10% of the total order value. On top of that, we still haven’t received anything to this day.
Conclusion: unreliable service, misleading communication, and no proper solution.
I would absolutely not recommend this company.
25 maart 2026
Review zonder uitnodiging
Antwoord van Homedekk
Dear Jonatan,
Thank you for sharing your thoughts. After a thorough review of our records, we haven’t been able to locate an order matching your name or contact details. It’s possible there has been a misunderstanding or that this review was intended for another business.
We take customer satisfaction seriously and would love to clear this up. If you did purchase from us, please reach out to support@homedekk.com with your order number so we can look into this and assist you immediately.
Best regards,
The Homedekk Team
False delivery times, terrible service
Delivery times on the website are a lie, customer service is horrible. I placed an order for an item that the website claimed would be delivered in 7-8 days. When that time had passed, and the item still hadn't shipped from China, I got in touch to ask when the order would be delivered. They didn't know. I asked for a refund, which they refused, saying I must first accept delivery (whenever that comes), then pay to ship the item back to China. Terrible experience all around.
Edit - I placed this review after contacting customer service several times, who were entirely unhelpful.
24 maart 2026
Review zonder uitnodiging
Antwoord van Homedekk
Dear Matthew,
We are sincerely sorry for the experience you’ve had with your delivery. This is certainly not the level of service we aim to provide.
Please reach out to our customer support team again at your earliest convenience. We want to assure you that we are here to assist, and we are committed to finding a fair solution for you, one that doesn't leave you feeling stuck.
Rest assured, we’re on your side and want to resolve this for you as soon as possible.
Best regards,
The Homedekk Team
Avoid this company at all cost
I bought chantal lamp for over 100€… it’s worst, low quality chineesee product you could get.. simmilar quality lamp you can get on Amazon for few €. Today it’s 3 weeks since they’ve received my return and they still didn’t refund my money. Avoid this company at all cost if you value your money, time and sanity.
28 januari 2026
Review zonder uitnodiging
Antwoord van Homedekk
Dear Maciej,
Thank you for your feedback. We sincerely apologize for the delay and the disappointment regarding the quality of your Chantal Lamp.
We are pleased to confirm that your refund has already been processed. While we aim for excellence, a recent warehouse backlog delayed our usual processing times. We have since upgraded our returns system to ensure this remains an isolated incident.
Regarding the product quality, we have flagged your feedback with our production team for immediate review. We stand by our customers and are glad we could make this right.
Best regards,
The Homedekk Team
Mauvaise qualité du produit
Mauvaise qualité du produit, avec un service après-vente nulle.
Produit venu directement chine avec de prix Suisse et une qualité médiocre.
À fuier
15 december 2025
Review zonder uitnodiging
Antwoord van Homedekk
Dear Patricia,
Thank you for providing your feedback. After a thorough review of our records, we are unable to locate an order associated with your name.
We take all customer concerns seriously. However, as we have no record of this transaction, it is possible this review was posted in error or intended for another business.
We would welcome the opportunity to investigate this further. If you have an order number or further details, please contact us at support@homedekk.com so we can address your experience directly.
Best regards,
The Homedekk Team
Wonderful articles
Wonderful articles. Easy ordering process. Lamps arrived safely packed.
20 november 2025
Review zonder uitnodiging
Antwoord van Homedekk
Dear Evelyne,
Thank you so much for your feedback!
We are so happy to hear that your lamps arrived safely and that you found our ordering process seamless. We strive to provide a stress-free experience for all our customers, and your note truly makes our day.
We hope the lamps bring the perfect glow to your home. Please don't hesitate to reach out to our customer service team if you need anything else.
We look forward to serving you again soon!
Best regards,
The Homedekk Team
I have ordered a lamp the 8 of january…
I have ordered a lamp the 8 of january and I am still waiting. Since the 20 of january it is written on the track "Await for transit to final delivery office".
I wrote several times and I have received very vague responses.
I will never buy anymore in this website and I strongly reccomend not to do it. I believe that my product will never arrive!
They wrote me today, the 30 of january, that they understand my frustration! But if you tell your customer that your order is arriving the 19 of january, I believe that is normal to be very worried. I really hope that the order will arrive, more sooner than later (and it is already too late)!
29 januari 2026
Review zonder uitnodiging
Antwoord van Homedekk
Dear Francesca,
We sincerely apologize for the delay and the frustration it has caused.
After looking into this with our logistics partner, we identified a temporary backlog at the regional sorting hub. We can confirm that your parcel has now moved past this bottleneck and is currently with your local courier for final delivery.
We are monitoring the progress of your shipment closely to ensure it arrives very soon. We value your feedback and are using this experience to improve moving forward.
Should you have any further questions or concerns, please contact us at support@homedekk.com.
Best regards,
The Homedekk Team
Be careful not to buy
Be careful not to buy. I bought it but it didn't arrive. It's a scam.
I bought it in October and I still haven't received anything.
25 januari 2026
Review zonder uitnodiging
Antwoord van Homedekk
Dear Fatemeh,
Thank you for your patience.
While we understand there were initial concerns, our latest tracking data confirms that the parcel was successfully delivered on February 3. The peak season has placed a strain on global shipping networks. The surge caused the delay in processing, from port congestion to overcapacity at local hubs. We have documented this information accordingly to ensure all records are accurate and up to date.
Should you require any further assistance or have additional questions, please do not hesitate to reach out to us directly at support@homedekk.com.
Best regards,
The Homedekk Team
La peor compra de mi vida.
La peor compra de mi vida.
Un auténtico timo.
Producto chino, hacen dropshiping y no saben ni lo que te envían.
Muy mala calidad.
Mal embalaje.
Compré una lámpara de 1.300 euros y estoy convencido que en china no vale ni 30 euros.
Además tardó 3 meses en llegar.
Cuando pedí la devolución me pidieron una barbaridad de dinero para el transporte, en fin, un auténtico fraude.
19 januari 2026
Review zonder uitnodiging
Antwoord van Homedekk
Dear Fernando,
We are incredibly sorry to hear about your experience. This is certainly not the standard of quality or service we strive to provide. We take your feedback regarding the product quality and our shipping process very seriously and would like to investigate exactly what happened with your order.
Please email support@homedekk.com with your full name, email address, phone number, and order details. We will monitor your case closely to ensure a prompt resolution.
Warm regards,
The Homedekk Team
Fraud
This company is a complete disaster. I still haven’t received my product, and more than a month has already passed. They keep sending meaningless, generic email responses instead of real information.
This is very clearly a scam.
Stay far away. Fraud.
9 januari 2026
Review zonder uitnodiging
Antwoord van Homedekk
Dear Maria,
Thank you for sharing your feedback.
After reviewing our records, we are unable to find an order associated with your name or information. As we have no record of this transaction, we suspect there may be a misunderstanding or this review was posted in error.
We strive to provide the best experience for our customers, and we’d like to look into this further. If you did place an order with us, please contact us at support@homedekk.com with your order details so we can assist you promptly.
Best regards,
The Homedekk Team
Beautiful lamp and excellent service by Homedekk
The lamp we purchased is of good quality and exactly as described on the website. We're very happy with it!
The support I received from Homedekk regarding the shipping (something went wrong with the track&trace), and regarding some additional questions I had, was very friendly, fast, and professional!
One downside: the lamp comes with a remote control that functions a bit poorly. That's a shame and not what you expect with such a lamp.
15 december 2025
Review zonder uitnodiging
Antwoord van Homedekk
Dear Koen,
Thank you so much for the positive comments about our team and the quality of your new lamp.
We're so sorry for the trouble you're having with the remote, though. This certainly isn't the standard we aim for, and we apologize for the inconvenience.
Please reach out to us directly at support@homedekk.com, and we would be more than happy to assist you right away.
Best regards,
The Homedekk Team
Beautiful lights
Beautiful lights. All I have ordered, worked well and based on the description. Very fast reaction of service team (Ann). The goods went through custom process. Homedekk refunded all extra expenses! I can recommend
13 december 2025
Review zonder uitnodiging
Do NOT use! Disappointing Experience!
I recently had a disappointing experience with Homedekk. My order from China arrived a month late, and the lights were defective and different from what was described. They required extensive proof before processing claims, so take a video while unpacking the box if you order from them. After two months of back-and-forth emails and detailed evidence, I finally received a refund. Despite discounts offered, I refused to keep the defective lights. I strongly recommend avoiding this company to save yourself the hassle.
23 september 2025
Review zonder uitnodiging
Do not order! Its all dropshipping from china
It is fraud. Apart from the fact that all the lamps come from China and this is simply a drop-shipping company with a nice website, selling the lamps for 4–5 times the price you can buy them for on Aliexpress and similar sites. They make returns extremely difficult, with the goal of making you give up. They demand a video of the package being opened, otherwise they won’t refund anything. Stay firm! Under European consumer law, all of this is illegal!
15 september 2025
Review zonder uitnodiging
Antwoord van Homedekk
Dear M,
Thank you for your feedback. After reviewing our records, we are unable to find an order associated with your name or information.
We pride ourselves on maintaining rigorous quality controls and return procedures that align with consumer protection standards. To ensure we uphold these standards for you, we need a few more details.
Please reach out to us directly at support@homedekk.com with your full name, email address, phone number, and order details. Once we have this information, we can verify your purchase and immediately initiate the next steps toward a resolution.
Best regards,
The Homedekk Team
The product is ok but import taxes make it expensive
The product is very ok, beautiful and well packed. However, it costed me 30 euros more because of import taxes since the product comes from China. So ok but expensive because of these supplements!
9 september 2025
Review zonder uitnodiging
Antwoord van Homedekk
Dear Sonia, Thank you for your feedback! We’re glad to hear you’re happy with the product and packaging. We’re very sorry about the additional costs you experienced — this shouldn’t have happened.
Please reach out to our customer support team at support@homedekk.com and we’ll definitely find a solution for you.
Best regards,
The Homedekk Team
The cost of lightning 10 eur max
The cost of lightning 10 eur max. It came without boxes, without any instructions, just wrapped up to paper. For this money it is disaster what they sent. Don't buy anything over there.
Update: they dont return your money. Excuses, please wait, and nothing.
And all is sent from China. Your could buy it from aliexpress but cheaper if you want to try.
18 juli 2025
Review zonder uitnodiging
Antwoord van Homedekk
Dear Maria,
Thank you for sharing your feedback.
After reviewing our records, we are unable to find an order associated with your name or information. As we have no record of this transaction, we suspect there may be a misunderstanding or this review was posted in error.
We strive to provide the best experience for our customers, and we’d like to look into this further. If you did place an order with us, please contact us at support@homedekk.com with your order details so we can assist you promptly.
Best regards,
The Homedekk Team
The quality is miserable!
The quality is miserable!
I am absolutely disappointed as the lamps were super expensive.
It is the cheapest china stuff. I havent seen such a bad quality before. And now they offer no return.
17 juli 2025
Review zonder uitnodiging
Antwoord van Homedekk
Dear Adriana,
Thank you for your feedback. We’ve checked our system and don't see a transaction under your name. We suspect this review might have been posted in error, but we’d like to make sure.
If you did shop with us, please email support@homedekk.com with your order info so we can assist you right away.
Best regards,
The Homedekk Team
Extremely poor quality
The shipping may not be free as advertised as the products are send from China and it may be necessary to pay import tax and VAT. Same products can be purchased from Aliexpress for half the price.
I ordered two Kaelen lights. These look extremely cheaply (one would say it is worth 10 EUR max, not 140 EUR ) made and of a terrible quality. Arrived without manual, specifications, proper box and installation instructions. It is made by unknown manufacturer. Homedekk makes it very difficult to send it back and get a refund. After a few days I still have no information how to send the products back. I feel scammed.
16 juni 2025
Review zonder uitnodiging
I do not recommend this brand
Please note that the products come from China and can take more than one month to be delivered. Please also note that you can pay customs fees upon receipt of your order but you can ask for a refund.
I had experienced some issues with my order (lights missing and base attached to the ceiling different from the website).
Notwithstanding the reactivity of the client service and the effort made by the brand to resolve the issues faced, the final look of the lights once installed is not the same as on the website (less beautiful and less dense). Please be careful about that. I will not order on this website again.
5 mei 2025
Review zonder uitnodiging
I do not recommend
I do not recommend! When returning the product, they kept 30% of the amount, which was about €117! I have never encountered such an approach from an online store before, and I am extremely disappointed—both with the products and their customer service.
5 maart 2025
Review zonder uitnodiging
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