Home James Reviews 

22
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 1 van de 5 sterren

Very disappointed with this store. Over the space of 2 weeks since purchase our square design 2 draw bedside table, diamond design media unit and slab design 1 draw media unit have drastically c... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I received really great service from Home James. I purchased 2 bedside tables and Home James were much better priced than other online retailers for the same item. I also emailed them directly for som... Toon meer

Beoordeeld met 5 van de 5 sterren

Would highly recommend Home James for both product and customer service. I ordered 2 chest of drawers. I contacted them prior to ordering and they responded straight away. We had trouble with the... Toon meer

Beoordeeld met 5 van de 5 sterren

So, I gave them a scathing and wholly undeserved review, because as is my habit, I didn't read the info that went with the product. They, gave me a respectful and wholly undeserved, courteous reply.... Toon meer

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4,4

Uitstekend

TrustScore 4.5 uit 5

22 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(22)

0 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

The vase I ordered was out of stock and…

The vase I ordered was out of stock and David contacted me to advise me the supplier wasn’t getting anymore and so offered me a refund which was processed immediately. Very trustworthy and good service despite the order being out of stock.

23 juli 2024
Beoordeeld met 5 van de 5 sterren

Excellent experience

Excellent experience. The media unit we bought is really well made. And at a very good price. They shipped the item within 2 days of purchase! Will buy from them again.

11 november 2023
Beoordeeld met 5 van de 5 sterren

Very happy all round

So, I gave them a scathing and wholly undeserved review, because as is my habit, I didn't read the info that went with the product. They, gave me a respectful and wholly undeserved, courteous reply. With my tail between my legs, I removed my review and have since received my beautiful and perfect side table.

3 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommend. Great service

I received really great service from Home James. I purchased 2 bedside tables and Home James were much better priced than other online retailers for the same item. I also emailed them directly for some info and David who I dealt with was super helpful. I wouldn’t hesitate to recommend them and would definitely use them again.

24 oktober 2022
Beoordeeld met 5 van de 5 sterren

I ordered an item that wouldnt be…

I ordered an item that wouldnt be available until December 2022, my error, and asked Home James for a immediate refund. They were amazing and my refund was back into my bank account within 3 days. Great service.

29 augustus 2022
Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

I had a few issues with the website when ordering but after speaking direct to Home James, all my queries were resolved quickly & professionally.

1 augustus 2022
Beoordeeld met 1 van de 5 sterren

Very disappointed - furniture changes in appearance and Home James do not resolve issues

Very disappointed with this store. Over the space of 2 weeks since purchase our square design 2 draw bedside table, diamond design media unit and slab design 1 draw media unit have drastically changed in appearance.

Small holes that we initially suspected were woodworm have appeared all over the front of these items. We had a timber specialist in who confirmed it was not woodworm, but the filler in the wood being exposed.

These furniture items no longer look like what we purchased.

Home James have done nothing to take responsibility or rectify the issue despite us communicating amicably over a number of days to try and solve the issue.

13 juli 2022
Logo Home James

Antwoord van Home James

We’re really sorry to hear about your disappointment.

Unfortunately, although you mention that you had concerns regarding your delivery, over the space of two weeks, you did not contact us for help until after our stated returns window.

Despite this, we contacted the manufacturer straight away. They conducted an investigation which we kept you updated on throughout. We’re happy to say that this investigation found no woodworm was present, something which your own investigation also concluded.

We tried our very best to resolve this to your satisfaction and regret that we were unable to do so on this occasion as we pride ourselves on delivering great products and excellent service and we work hard to rectify issues when they occur.

Beoordeeld met 5 van de 5 sterren

easy peasy

homejames was very competetively priced, dispatched immediately, goods arrived safely by pleasant courier, well wrapped, love my new cupboard thank you!

17 juni 2022
Beoordeeld met 5 van de 5 sterren

Excellent table

Really happy with my Nordic console table. Came well packaged, great delivery with two hour time slot and driver called to let me know he would be running slightly late. The table is just what I needed for my kitchen and to place our new Frame Tv on.

6 mei 2022
Beoordeeld met 5 van de 5 sterren

Would highly recommend Home James for…

Would highly recommend Home James for both product and customer service.

I ordered 2 chest of drawers. I contacted them prior to ordering and they responded straight away. We had trouble with the delivery but this was down to DHL and not Home James. They were immediately helpful in resolving the problem.

The chest of drawers are beautiful (hand carved details) and am so pleased with the quality. Perfect size for alternative to bedside cabinets - height and width (we needed higher than a bedside cabinet for our bed). The smaller width makes it less bulky. Would not hesitate to recommend them or make future purchases.

17 maart 2022

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