homelabstore.co.nz Reviews 

Great customer service, and the ottoman I bought from them is amazing quality and great for the price point.

This has been the worst online shopping experience I have ever encountered. I suspect this company used a misleading return process to claw back an item they had likely underpriced by mistake. When I tried to cancel the order, they apparently did not check their emails the next day and sent it anyway. They then invited me to return it. After ordering the heavily discounted item, I noticed the price for the same product was immediately increased to a much higher rate.
Throughout our correspondence, I was explicit about my expectations for a postage refund and provided proof of costs. Instead of being professional, the staff remained silent on the matter until they had the item safely back in their possession. Only then did they "bluntly" refuse to refund the shipping. This felt like a calculated move to get the item back at my expense just so they could resell it at the new, higher price. Their communication was rude, dismissive, and showed zero accountability for their own errors. I am utterly disgusted by their conduct and their lack of basic professionalism. I will never shop here again and strongly urge others to stay clear.

Item arrived with a crack but Home Lab Store's customer support team were quick to reply and offered a full refund.