HomeLoft New Zealand Reviews 

343
TrustScore 3.5 uit 5

3,6

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Beoordeeld met 1 van de 5 sterren

Send Electrical equipment that suits New Zealand std.Be supportive fully reimburse costs incurred when returning products. Get rid of your stalling tactics regarding the email threads never ending d... Toon meer

Beoordeeld met 5 van de 5 sterren

Company reached out to ask me if I would prefer a replacement for the style of pillows I ordered that were out of stock. They sent images of a similar product, and simply sent those instead and refund... Toon meer

Beoordeeld met 4 van de 5 sterren

Warning! Some electronics sold on this site won't work in NZ! I bought a Hakko soldering iron used for stained glass. There is no indication on the webpage that it is a US appliance and that it would... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered a sheet set I believed was from NZ. Has not arrived tho they claim it was delivered. DHL does not recognise the tracking number. Bitterly disappointed not to have received the goods. I have... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

343 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,6

Alle reviews

(343)

82 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

The communication with staff before…

The communication with staff before deciding to purchase was excellent as was the communication with staff about expected delivery date.

The package arrived yesterday and all appears ok upon unpacking. Tomorrow will be the day to assemble. Hopefully that all goes well.

18 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Unique products

This was the only place I could find what I was looking for and the prices were displayed up front

14 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Citrus juicer arrived with a America plug not a nz plug

Should have emailed and said it had a American plug you cannot use in New Zealand bought a adapter and it still cannot work.It looks like a New Zealand site but it's not.
Been in touch twice not answered the second time.
Did offer a $25 to purchase a adapter but still will not work.
Money has not arrive yet.Yes money has arrived but adapter did not work juicer not going.
The juicer is not going with the U S adapter we bought so we could use it with NZ power point.
Can I send it back to America have the box but need postal address.to courier back.

4 oktober 2024
Review zonder uitnodiging
Logo HomeLoft New Zealand

Antwoord van HomeLoft New Zealand

Dear Customer,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Beoordeeld met 3 van de 5 sterren

I received a scam email claiming to be…

I received a scam email claiming to be TNT looking for short paid postage, but it had your reference number. You were too slow responding to my query leaving me thinking I had been scammed. Product itself is very good

3 oktober 2024
Review zonder uitnodiging
Logo HomeLoft New Zealand

Antwoord van HomeLoft New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Beoordeeld met 3 van de 5 sterren

Item recieved

Item received, poor communication and tracking didnt work

20 september 2024
Review zonder uitnodiging
Logo HomeLoft New Zealand

Antwoord van HomeLoft New Zealand

Dear Customer,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We do hope you will give us another chance.

Regards,
Swapnil

Beoordeeld met 1 van de 5 sterren

I Recommend You Avoid !

Like other reviewers , I just want to point out this is not a N Z based company , and even worse , I suspect they simply goods off Amazon , AliExpress , Temu , etc AFTER you have ordered and paid them . I was just searching for a specific item -- Homeloft wanted over $460 for it , and 30 days to deliver it . The exact same product , same brand even , is $US40 , plus $US37 shipping to NZ -- so about $125 -- on Amazon , with , surprise , surprise , 20-30 days for delivery !

1 oktober 2024
Review zonder uitnodiging
Logo HomeLoft New Zealand

Antwoord van HomeLoft New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Beoordeeld met 5 van de 5 sterren

Highly recommend

I was unable to track my purchase at first and emailed the team - they replied promptly and sent me a new link which worked well.
My purchase arrived within the timeframe they gave me and in good condition, as described.
All dealings have been professional and courteous. I would not hesitate to recommend this website and will definitely be ordering again! Thank you.

17 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unacceptable Extortion

This company seems to be exploiting anyone who was for any reason unable to find their search elsewhere. The markup is like nothing I have seen. This is for a toaster: Now: NZ $987.60, Was: NZ $1,646.00, Save 40.0% (NZ$ 658.40).. Found same product elsewhere for $230. You can purchase a motorcycle for $1600. What kind of toaster costs $987?

7 september 2024
Review zonder uitnodiging
Logo HomeLoft New Zealand

Antwoord van HomeLoft New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Beoordeeld met 1 van de 5 sterren

Missleading product

The product didnt have teh specification was missleading

4 september 2024
Review zonder uitnodiging
Logo HomeLoft New Zealand

Antwoord van HomeLoft New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

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