As an old age pensioner. She phoned them to reattach the ariel to the chimney, as the wind had blown it over. They charged £85 + vat for a diagnosis. Which they was told the problem. And still wanted... Toon meer
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Lees wat reviewers zeggen
Excellent service provided! I got in touch via text on a Sunday afternoon and within 30 minutes they had rang me and arranged my Starlink installation!The technician was extremely helpful and efficie... Toon meer
Bedrijf heeft geantwoord
Came home to tv in total disarray. Tried everything to no avail. Called out Homevision on Saturday morning and an engineer was with us the afternoon. Fixed the problem in no time - new part required.... Toon meer
Bedrijf heeft geantwoord
The engineer that came round was super helpful and made everything super straightforward and easy for me. Really nice guy to work with and I found the whole process just so straightforward as a task o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
HomeVision are specialists in CCTV, WiFi and networking solutions for both residential and commercial properties across the United Kingdom. From small home installations to large scale commercial projects, we deliver reliable, high quality systems tailored to your needs. Our services include CCTV installations, WiFi and network solutions, TV aerial installations, Digital TV aerials, Freeview, Freesat & Freesat+, Sky Digital including Sky+ HD & Sky Freesat, European & motorised satellite systems, DAB digital radio aerials and LCD/Plasma TV installations. With almost 60 years of combined industry experience, we pride ourselves on professional workmanship, dependable service and expert advice. Whether you need improved connectivity, security systems, aerial repairs or full network infrastructure, HomeVision are committed to delivering trusted solutions that keep homes and businesses connected and protected.
Fast & Professional Service
Same Day Service*
Subject to current availability and demand, HomeVision is proud to be able to offer a Same Day service to attend your Telecommunications, Aerial & Satellite, CCTV, WiFi/Networking needs.
Contactgegevens
Verenigd Koninkrijk
- homevision.co.uk
4,0
Goed
709 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 39% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Prompt, Courteous, Professional
Prompt, courteous and Professional.
8 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Antwoord van HomeVision
Thank you so much for your 4 star review ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Frank was so helpful
Frank was so helpful, had my sons tv aerial and tv’s up & running in no time, thanks Frank you were amazing 🤩
8 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Excellent service.
Making the appointment was straightforward. The engineer Anthony phoned ahead to let us know he was on his way. He proved to have a pleasant manner and made a friend of our dog. He was also very competent and diagnosed our aerial fault in a progressive and logical way. He explained what he was doing and what he had found wrong, and what our repair options / costs were. He then carried out the repairs quickly and efficiently. We highly recommend him.
13 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Honest
Honest, quick,friendly, tidy all in all a very good service, would highly recommend.
1 oktober 2026
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Unprofessional service and your…
Unprofessional service and your employee charged me extra.
I contacted customer support nobody cares and they took my money.
1 oktober 2026
Sorted the problem out no fuss Happy to…
Sorted the problem out no fuss Happy to use again if needed
13 oktober 2026
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Arrived on time
Arrived on time. Job done quickly with minimal mess. Happy customer .
The only negative was the price quoted didn't include tax and VAT so when it came to payment it was an extra £40. Just be upfront with that and all will be good.
2 oktober 2026
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Mr McLeod
Mr. Wye is a real asset to the company. He was professional, friendly and did an excellent job. I should be most pleased to recommend him to anyone who needs help with their TV and arial.
13 oktober 2026
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Antwoord van HomeVision
Thank you for your feedback. We’re sorry to hear that you’re experiencing issues with your Wi-Fi connection.
If you believe the problem is related to the work carried out by our engineer, please contact our office directly so that our team can look into the matter and advise you on the next steps.
We appreciate you bringing this to our attention and would welcome the opportunity to help resolve your concerns.
Pressuring elderly people with inflated costs
Absolutely disgusted that this company come out and take advantage of elderly people charging them extortionate amounts of money unnecessarily. My elderly parents have been charged £650 for a new aerial claiming water damage. Pressured into making a decision on the basis that if they didn’t do the job there and then if they came back a week later it’d be £300 more. A simple search on Facebook proves that this has happened to other elderly people which is just disgusting.
**Also worth noting that the badge on the side of the van that came to do the job said No F*ucksGiven and the
Number plate is personalised and ends in NFG - consistent branding but quite a clear message to your business ethics **
Also response noted but no contact details given …
12 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
Thank you for your review. We take allegations of this nature extremely seriously; however, we strongly disagree with the suggestion that we deliberately take advantage of elderly customers or pressure them into having work carried out.
Our pricing reflects the work required, the parts supplied and the circumstances identified during the engineer’s assessment. Where damage is identified, the recommended work and associated costs are based on the findings at the property. We expect all customers to be treated professionally and provided with clear information before deciding whether to proceed.
We are concerned by your allegation that your parents were pressured into making an immediate decision and told that delaying the work would result in an additional £300 charge. We would like the opportunity to investigate exactly what was discussed and establish the circumstances surrounding the quotation and the £650 charge.
We do not consider generalised claims or comparisons with other online posts sufficient to establish what happened in this particular case. We are happy to review the specific facts and evidence relating to your parents’ appointment.
Please contact our Aftersales Team by email, providing the job reference and details of your concerns, so that the matter can be formally investigated.
We take customer welfare and fair treatment seriously, and we would welcome the opportunity to address these allegations through a review of the actual work carried out and the information provided at the time.
We asked for a quote,which was done…
We asked for a quote,which was done quite quickly.The engineer that came was polite and professional.
We didn't go ahead with the work quoted as the insurance did not cover the price quoted.All in all was a positive experience.
12 augustus 2026
Review zonder uitnodiging
Antwoord van HomeVision
Thank you so much for your 4 star review ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
I booked for an antenna fitting
I booked for an antenna fitting, was told they can’t give me a time but will let me know 1/2hr before arrival, I waited in all day and got a call at 15:30 to say engineer not coming and can they reschedule. I wasted a whole day and should have found a local person on Facebook group you can also save their commission so more goes to the person doing the job.
12 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
Thank you for your feedback. We sincerely apologise for the inconvenience and frustration caused by the late cancellation of your appointment.
We understand how disappointing it is to set aside an entire day for a visit, only to be informed late in the afternoon that the engineer is unable to attend. We appreciate that your time is valuable, and we are sorry that we did not meet your expectations on this occasion.
Although we provide arrival updates where possible, we recognise that this does not make a late cancellation any less frustrating. We take feedback regarding scheduling and communication seriously and will ensure your comments are passed on to the relevant team.
Yes Chris the engineer was great,fully professional in his work.
Yes Chris the engineer was great,fully profesional
4 oktober 2026
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Extremely poor experience
Extremely poor experience. Would not recommend.
An absolutely appalling experience from start to finish. I would strongly advise anyone considering using this company to think twice.
Firstly, the engineer couldn’t even find my house. He phoned me from the other side of the village, and I had to guide him to the property. Finding my house should not have been difficult, yet even this became an unnecessarily painful experience.
Once at the property, he proceeded to argue with me that I didn’t have a TV aerial on the roof. I repeatedly told him that I did and explained where it was, but he insisted there wasn’t one. Eventually, he found it himself. No apology, no acknowledgement that he’d been wrong, just a thoroughly unpleasant attitude throughout.
My biggest issue with this company is the utterly appalling way I was spoken to by their engineer. His manner was rude, confrontational and completely unacceptable.
To make matters worse, I was originally quoted £95 for the first hour of work, yet I am now being told that the price has increased! Nobody has provided me with a clear explanation for this increase.
I was happy to pay the advertised £95 for the first hour because I understood that the engineer would attend, identify the problem and carry out the necessary work there and then. I considered that perfectly reasonable, and I was prepared to pay for additional time and materials if required.
Instead, he spent approximately five minutes at my property looking for an aerial he insisted didn’t exist, despite my repeatedly telling him otherwise. No repair was carried out, nothing was installed, and the problem was not resolved. The visit achieved absolutely nothing.
I do not consider it reasonable to charge me for an hour of work that was never undertaken, particularly when I was not clearly informed beforehand that I would be charged this amount simply for attendance, regardless of whether any work was carried out. Had that been made clear to me when booking, I could have made an informed decision about whether to proceed.
I have challenged the charge and have repeatedly been told that I will be charged, rather than being given a satisfactory explanation. The lack of transparency around the pricing, combined with the unexplained increase, has only added to my concerns about this company.
I contacted them expecting a professional service. Instead, I was left dealing with an engineer who couldn’t initially locate my house, couldn’t locate the aerial despite insisting it didn’t exist, and spoke to me in a manner I consider wholly unprofessional.
I will not be proceeding with this company, and I would not recommend them based on my experience. The way I was spoken to was utterly unacceptable, and the lack of clarity around what I was actually being charged for only made an already dreadful experience worse.
9 oktober 2026
Review zonder uitnodiging
Great work and kept us informed as the…
Great work and kept us informed as the job progressed.
2 oktober 2026
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Not every client comes down the river on a water biscuit!
A quick response time was a good start and a telephone quote that was within our max budget to hang a new flatscreen tv. On arrival the technician seemed to want to find a difficulty at first not understanding that we wished to remove the pivotal bracket for a fixed one that we had complete with the original screws. To fit a flat plate with three screws and hang the tv? Just like that, off the top of his head, £384 plus VAT!! A total rip off price presumably based on our postcode or his need for a fast buck. It was a no thanks without a moment's hesitation and goodbye.
7 oktober 2026
Review zonder uitnodiging
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