Two very competent and friendly Glaswegian guys came same day as I rang Homevision. They repositioned my broadband router, as Openreach had refused to run the cables to my preferred position . T... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We were visited by an engineer called Vinnie who was absolutely brilliant. We had big problems with our smart tv after a long electric power cut which totally messed up all our apps. Vinnie sorted eve... Toon meer
Bedrijf heeft geantwoord
Called on 1st November(Sunday) had return call booked to come on 2nd November, waited in all day only to be told late afternoon that previous job had over run. I asked when I would be fitted in they... Toon meer
Bedrijf heeft geantwoord
Phone support from head office was considerate and helpful. The engineer came within a couple of days and was friendly and efficient. He diagnosed the fault and put it right very quickly and even chec... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
HomeVision are specialists in CCTV, WiFi and networking solutions for both residential and commercial properties across the United Kingdom. From small home installations to large scale commercial projects, we deliver reliable, high quality systems tailored to your needs. Our services include CCTV installations, WiFi and network solutions, TV aerial installations, Digital TV aerials, Freeview, Freesat & Freesat+, Sky Digital including Sky+ HD & Sky Freesat, European & motorised satellite systems, DAB digital radio aerials and LCD/Plasma TV installations. With almost 60 years of combined industry experience, we pride ourselves on professional workmanship, dependable service and expert advice. Whether you need improved connectivity, security systems, aerial repairs or full network infrastructure, HomeVision are committed to delivering trusted solutions that keep homes and businesses connected and protected.
Fast & Professional Service
Same Day Service*
Subject to current availability and demand, HomeVision is proud to be able to offer a Same Day service to attend your Telecommunications, Aerial & Satellite, CCTV, WiFi/Networking needs.
Contactgegevens
Verenigd Koninkrijk
- homevision.co.uk
4,0
Goed
778 reviews
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Heeft 48% van zijn negatieve reviews beantwoord
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Read the reviews first
Called on 1st November(Sunday) had return call booked to come on 2nd November, waited in all day only to be told late afternoon that previous job had over run. I asked when I would be fitted in they couldn't tell me. I phoned after I had thought long and hard and read the 1 star reviews, of which there are many which detail the same situation as I had experienced so I cancelled.
2 november 2026
Review zonder uitnodiging
Antwoord van HomeVision
We sincerely apologise for the experience you have had and completely understand your decision to cancel following the disappointment and inconvenience caused.
We appreciate that you took time out of your day to wait for the scheduled appointment, and it is unacceptable that you were only informed late in the afternoon that the engineer would not be attending. We also recognise that not being given an alternative appointment or a clear timeframe only added to your frustration.
We are sorry that we have fallen short of your expectations and understand that this has affected your confidence in our service. Your feedback regarding appointment management, communication and reliability has been noted and will be passed on to the relevant team.
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
A visit to check our aerial was booked…
A visit to check our aerial was booked for today. I contacted home vision yesterday and within a couple of minutes we were contacted to book the visit. However my husband waited in all day and made two calls but no-one showed up. The company that contacted us was Aerial Force. We will not be contacting them again. Very disappointing. Read reviews which are all negative.
2 november 2026
Review zonder uitnodiging
Antwoord van HomeVision
We sincerely apologise for the disappointing experience and the inconvenience caused to you and your husband.
We understand how frustrating it must have been to wait in all day for a scheduled visit, particularly after making two calls to chase the appointment, only for nobody to attend.
This is certainly not the level of service we aim to provide. We take your comments regarding communication, appointment management and reliability very seriously, and your feedback will be passed on to the relevant team for review.
Waited all day for a home installation…
Waited all day for a home installation for a service that was booked 2 days in advance.
Received a phone call at 3:30 saying thst the engineer is stuck with another job and won't make it.
Unprofessional service and clearly bad timekeeping from tbe engineer it.
I should have read the other reviews sharing the same experience
2 november 2026
Review zonder uitnodiging
Antwoord van HomeVision
We sincerely apologise for the inconvenience and frustration caused by the missed appointment. We completely understand how disappointing it must have been to wait in all day, especially when the installation had been booked two days in advance.
We appreciate that being informed at 3:30 pm that the engineer would not be able to attend was unacceptable and fell short of the service you should expect from us.
We take your feedback regarding timekeeping and communication seriously and will ensure this is raised with the relevant team to prevent similar experiences in the future.
Once again, please accept our sincere apologies.
QUICK,PROFESSIONAL
QUICK,PROFESSIONAL. VERY TIDY AND A FANTASTIC ENGINEER, THIS IS JUST MY OPINION, BUT A FANTASTIC COMPANY..THANK YOU.
26 juni 2026
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐⭐ ⭐⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
The engineer solved the the problem
The engineer solved the the problem he could solve easily and quickly. His advice was very useful.
20 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
Thank you so much for your 4 star review ⭐⭐ ⭐⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Excellent
Excellent, quick and supportive service. Highly recommended
16 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐⭐ ⭐⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
The worst company for scripted excuses
Would give 0 if I could. Their website states same day quote and possible install. Booked quote in with 10% discount for thurs 22nd oct, rang at 3pm that engineer stuck on install. Rebooked for fri 23rd oct with 10% discount, rang at 3pm that engineer stuck on install. Rebooked for sat 24th with 10% discount, guess what happened? Correct.
Rebooked for first call today between 8-9am. No one arrived for the 4th time.
Messaged chat just after 9am, offered 10% discount and offered the same BS scripted nonsense for excuses and asked for a Manager to call me.
No one called me until I went on the chat again at 1pm today. Paul the Manager rang offering same BS scripted excuses and 10% discount.
I stated by this point im up to 80% discount.
He still promised a set time to send engineer and said today's guy was off sick... told him I do not trust HomeVision and cannot have random days off work for a promise.
Told him to stick his company and I am going to trading standards
AVOID, AVOID, AVOID
PS @homevision - do not insult me by responding with your rubbish scripted response either. Apologising for the inconvenience loses integrity when its repeated yet nothing changes
31 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
Hi Vicky, you’re right that an apology means little when the same thing keeps happening. We let you down on 22, 23 and 24 October, and again on the 31st after promising you the first appointment of the day. That isn’t acceptable, and we understand why you’ve decided not to go ahead with us. We’re sorry for the time you lost waiting in for appointments we didn’t keep.
Came and put a new piece of wire on and…
Came and put a new piece of wire on and charged me £106 which didn't fix the fault I called back and they wanted to charge me another £106 to look at the same fault no chance
30 oktober 2026
Review zonder uitnodiging
Excessive quote
Got quote, was far more than website so decided not to instruct. They called to offer discount, but still far more than expected. Google ai gave instructions. £60 cost and 1 hr work for myself. I did not need an amplifier as claimed. All 4 tvs have good signal.
31 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
Hi Keith, thank you for your feedback. Our website prices are a starting point, and the engineer’s quote is based on what he finds on site and what he believes is needed for a reliable signal to every TV. With several TVs, an amplifier may be needed depending on the area and signal strength, and there are a few options depending on the setup. Our quotes are free with no obligation, and we’re sorry this one was more than you expected. We’re glad to hear all four TVs now have a good signal.
Waste of time
Waste of time. Booked twice and didnt bother to show up.
29 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
We sincerely apologise for the disappointing experience and the inconvenience caused.
We understand how frustrating it must have been to wait in for a scheduled visit, for nobody to attend.
This is certainly not the level of service we aim to provide. We take your comments regarding communication, appointment management and reliability very seriously, and your feedback will be passed on to the relevant team for review.
Very nice person
Very nice person. Told me what was wrong and he then fixed me a new aerial. Sorted TV out and told me what I had to do. Very impressed with the whole experience.
21 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐⭐ ⭐⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Unreliable Service
Called and was told that someone would be out the next day between 9 to 6 pm. No one showed despite multiple calls to check and them affriming each time that someone would come. Was given an apology- only for the same thing to happen the next day as well.
29 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
We sincerely apologise for the disappointing experience and the inconvenience caused to you.
We understand how frustrating it must have been to wait in all day for a scheduled visit, particularly after making calls to chase the appointment, only for nobody to attend.
This is certainly not the level of service we aim to provide. We take your comments regarding communication, appointment management and reliability very seriously, and your feedback will be passed on to the relevant team for review.
Greatly helpful and cleared up my…
Greatly helpful and cleared up my quieres professionally. Now that I know what the matter is I can move forward . I am no longer confused.
Thank you very much for all your help Steve, much appreciated.
30 oktober 2026
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐⭐ ⭐⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
We had CCTV fitted in our old house by…
We had CCTV fitted in our old house by Ariel Force (Now Home Vision), they dismantled the system when we moved house. I contacted Home Vision to reconnect the system to our new house. The appointment was made for them to re attend on Friday 23rd. (I rang 1 week before this date). My wife took the day off work so someone would be in. On the 23rd, around late afternoon I received a call from Home View stating that their engineer was stuck at job and could they come out the next day (Sat 24th), we agreed. Waited in the Saturday, no one came so rang the office up again and made the appointment for Today (30th) Lo and behold…. No one has contacted. Absolute sham of a company with no consideration for the paying customer. I would not recommend this company
30 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
Hi Paul, we’re sorry we let you down on three occasions after you’d made time to be in. That’s not the service we want to give, and we understand why you decided not to go ahead with us.
Initial phone quote £99 to move…
Initial phone quote £99 to move external wall tv aerial. Inspection Quote £300 by first engineer. On the day different engineer wanted to quote more but remained £300. 2* politeness, drilling hole and job. No external wall plate fitted or cavity fill.
23 oktober 2026
Review zonder uitnodiging
Excellent service
We were visited by an engineer called Vinnie who was absolutely brilliant. We had big problems with our smart tv after a long electric power cut which totally messed up all our apps. Vinnie sorted everything out very professionally but in a very lovely friendly way. Would highly recommend both Vinnie and your customer service
27 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐⭐ ⭐⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Would give it zero if I could
Would give it zero if I could , booked a repair on the Wednesday for the following day ,waited in for most of the day only to be called in the afternoon that they were running late and were not able to get to me that day. After asking to be first call the following day I was assured that would be the case. I have now been informed the engineer has rung in sick and would I be willing to wait in again until another engineer can fit me in later on today. Needless to say I have cancelled the job and will now look elsewhere.
30 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
We sincerely apologise for the inconvenience and frustration caused by your experience.
We completely understand how disappointing it must have been to arrange your day around an appointment, only to be let down and then experience further disruption the following day. We appreciate that your time is valuable, and we recognise that the communication and service you received fell short of the standard we aim to provide.
Unfortunately, unforeseen circumstances can sometimes affect engineer availability, but we appreciate that this does not make the situation any less frustrating for you.
We are genuinely sorry that we were unable to complete your appointment as arranged and that you have been left disappointed. Thank you for bringing this to our attention, and please accept our sincere apologies.
Great service from both the onsite and…
Great service from both the onsite and office team. Very quick and a efficient
22 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐⭐ ⭐⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Home vision charged £789 to put a new…
Home vision charged £789 to put a new Ariel up and
Take 3 old Ariel’s off chimney
Initial charge £324 but in the end it cost a pensioner £789
Ripping off pensioners ,
27 oktober 2026
Review zonder uitnodiging
Antwoord van HomeVision
We’re sorry to hear that you’re unhappy with the final cost and appreciate you bringing your concerns to our attention.
We understand that an increase from the initial charge of £324 to a final bill of £789 would be concerning, particularly for someone on a pension. We certainly do not want any customer to feel that they have been treated unfairly or that they have been taken advantage of.
The final cost can depend on the work required and any additional services agreed during the visit.
TV Mounting
Phoned up within an hour and a half Steve arrived, I agreed the job. Steve was able to do it there and then. He went above and beyond to sort out my sky cabling. Lovely guy and fabulous service. Would fully recommend
29 oktober 2026
Antwoord van HomeVision
Thank you so much for your 5 star review ⭐⭐ ⭐⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
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