Fidentiality National Home Warranty Does Not Deal With GEl With GE
barry u Lul
barry u Lul
Verified Reviewer
RESOLVED--My Fidelity National Home Warranty REFRIDGERATOR problem, is now in my rear view mirror
Jul 04, 2024
1.0
Believe it or not, this repair issue took OVER A YEAR. After many phone calls to FNHW Customer Service Dept, it was apparent that they were NOT going to offer me an alternative.
It was either ship the front control panel to some place in FL.or pound sand. So, as I often do in situations such as this, I usually write the CEO. I did and he assigned (for want of a better description) a BLOOD HOUND to investigate and handle my issue. He located an independent GE Repair Service that came by 2 days later.
This Tech (Gary) didn't even look at the front control panel where the water dispenser would not stop. He arrived, pulled the fridge from the wall and found a water a leak. Now he has to contact customer service to inform them what part needs to be ordered. One week later, Gary returns & installs the new part.
However, he finds another leak down stream.
So he must go through the same routine again. Long story short, it happened 2 more times for a total of another 4 weeks. So it took another month to get the refrigerator healthy.
My wife & I are ecstatic. In the long run...I will be leaving FNHW because all my appliances are GE.
User's recommendation: Stay away...especially is you have GE Appliances. You will NEVER get a Certified GE Technician.
