Homewise Reviews 

Initially I was hesitant in contacting Homewise as I had no idea of how the system worked. However I need not have worried. From the outset the client advisor was very patient, listened to what my criteria was, and gave me clear explanations and dealt with any queries I had.

Very friendly,polite staff,who explained the process simply and were able to clearly answer any questions we had.

When I needed an integrated oven and grill I had a recommendation to use homewise. I'm so glad I did. They were so helpful and had a lot of knowledge which helped me to choose the right one. They installed it the same week and even cleaned up after themselves!!

Great support from Samuel Stevens throughout. The process is made clear and accessible.

I have found everyone very helpful and understanding so far making it a stress free experience.

Katie was very helpful giving us all the information we needed to help us decide that homewise was the right route for us to go

Homewise appear to be an unusual organisation in the world of housing retired people. Having found a niche market, it appears their founder has developed a well experienced team and built on a reliable formula. Interactions by myself with 2 members of staff, have created good vibes for me at a particularly critical stage of my journey into old age.

Comprehensive explanation of the process.

I lost my sale and purchase through Homewise not revealing that they were bringing a 3rd party into fund. This was never mentioned & I wasted 4 months & money on solicitors & having to pay a fee to HW & then they could not provide the service. Luckily I have now found my own way without their involvement. Communication very poor.

I was not told by HW at the beginning of transaction that they would be using a 3rd party to fund their purchase. The Freeholder would not agree to have a 3rd party as a leaseholder.

As all of this was being negotiated between HW & the Freeholder without communication of what the hold up was. I was left losing the purchase that HW was negotiating for & losing the buyer for my flat. 4 months went by & I was left back to Square 1 without an apology & a lot of money out of pocket.

At the beginning they made an increased offer on the proposed purchase without asking for my agreement.

I did not exist as a 76 year old woman going through a very significant change in my life. They were heartless and only out for business.

My advisor did the best he could under circs where there were just so many people involved the client is just a chess piece.Think carefully.

Luckily now directly purchasing my own property & good to have my voice heard at every stage of the process.

Our account manager Rhonda has been fantastic keeping us updated with any changes that need to be address while we have been out if country

This was a very difficult time for me in my life as my partner she had just died and i was only left half the property but Homewise were brillinat with the help given is as much as working out figures of potential new properties with Bradleys a local west country estate agent-Samuel Stevens was the contact at Homewise and was extremely knowledgeable and so helpful as well

Beware of this company. At first they were vague about the nature of their contribution towards the cost of the property. Later they said it was a Lifetime Mortgage ( which is one form of equity release). However it is not a lifetime mortgage. If you take out a lifetime mortgage you own the property. With Homewise they own the property even though you will contribute much more than them to the price of the property. I checked with the Equity Release Council, Homewise are not an approved lender and you are not covered by ERC protections.

Professional and caring support towards buying a home for life.

The team have been helpful and informative through out the process so far

Homewise staff helpful and informative. The process was explained clearly and all queries answered.

It was great to talk with Gary yesterday. due to the background noise of other people talking, it was difficult to hear him. Otherwise, brilliant.

I was referred by a partner estate agent through to Homewise and had an excellent phone consultation with Kiera. She was very thorough,and was friendly and approachable throughout. I didn't feel under any pressure. After taking all the relevant details and explaining the plan, she emailed my personal illustration straight through along with a selection of properties that may be suitable for me. I have since emailed a couple of extra questions through which have been replied to promptly.

Kiera, who met us at the offices, was very welcoming and accommodating to our needs. the company was not pushy at all on getting what it wanted so felt at ease

I would like to say a big thank you to Homewise and particularly Rhonda ,for all the help and advise we have received , they have been professional and more importantly a pleasure to deal with .sure a change from most company's these days . Well done guys .