The lights I received were of very poor quality but when I tried to return for a refund I was offered a partial refund which I did not accept. I had to pay to return the item to China and it has been... Toon meer
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Lees wat reviewers zeggen
Company masquerades as UK/NL based but returns have to go to China so exchange of items is impossible. Communication is slow and complex. Light fitting supplied is devoid of CE or UKCPA marks as... Toon meer
Similar experience to some of the existing reviews. The company clearly does not operate out of UK or Netherlands but China. Zero clue as to when, or in fact if, my 5 ceiling lights will arrive (all... Toon meer
Product is exactly as described and works perfectly, time will tell on the longevity of the life of the hose. Although package took longer to arrive than I had anticipated, I was kept well informed a... Toon meer
Bedrijf heeft geantwoord
2,3
Slecht
74 reviews
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Do not buy
I never leave reviews, but this was so bad I felt I had to. Would not recommend at all. Now 8 weeks on and I still haven’t received my order. The site gave no indication the product would be shipped from China. I’ve sent numerous messages asking for a refund because I had to buy the product elsewhere, but instead of refunding me, customer service just keeps replying with “offers.” I’ve told them repeatedly I only want my money back, but every time they come back with something else. The most frustrating company I’ve ever dealt with. No idea how good the product is since it never arrived, but based on the experience, I wouldn’t recommend this company to anyone.
28 september 2025
Review zonder uitnodiging
Antwoord van Hoome
Dear Louis,
We’re truly sorry to hear about your experience and the delay in receiving your order. This is not the level of service we aim to provide. Please contact us at info@hoome.uk with your order number so our customer care team can urgently investigate your case and arrange a proper resolution for you.
Kind regards,
The Hoome Customer Care Team
Quick response,lovely product
25 september 2025
Review zonder uitnodiging
Antwoord van Hoome
Dear Pat,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with both our customer service and your product. Your satisfaction means a lot to us.
Warm regards,
The Hoome Customer Care Team
Nice product well
Nice product well
Packed the cable tails were a little flimsy and no instructions with fitting hence lost a star.
19 september 2025
Review zonder uitnodiging
Antwoord van Hoome
Dear Ian,
Thank you for your positive feedback! We’re pleased to hear that you’re happy with the product. We appreciate your comments about the cable tails and installation instructions, your input helps us improve our quality and service.
Kind regards,
The Hoome Customer Care Team
Nice product
Nice product, as advertised. I was kept fully informed through their tracking page, and my dish rack was delivered in timely fashion.
Would recommend
15 september 2025
Review zonder uitnodiging
Antwoord van Hoome
Dear Ian,
Thank you for your positive feedback! We’re pleased to hear that you’re happy with the product. We appreciate your comments about the cable tails and installation instructions, your input helps us improve our quality and service.
Kind regards,
The Hoome Customer Care Team
Lovely product reasonably priced
Lovely product reasonably priced
22 september 2025
Review zonder uitnodiging
Antwoord van Hoome
Dear Customer,
Thank you so much for your 5-star review! We’re delighted that you’re happy with both the product and its price. Your feedback means a lot to us!
Kind regards,
The Hoome Customer Care Team
Light is perfect bur very slow delivery
Light is perfect but delivery was very slow. Website doesn't state shipping is from China and it took 16 days!
17 september 2025
Review zonder uitnodiging
Antwoord van Hoome
Dear David,
Thank you for your positive review! We’re happy to hear you love your light. We understand the delivery time was longer than expected and appreciate your patience. Shipping times can vary depending on customs clearance, but we’re working to make delivery faster in the future.
Kind regards,
The Hoome Customer Care Team
Misleading photo
Really love the lamps. It would have been a 5 star however the picture I indicated two lamps per pack, not one. Have waited for postage to the UK so very disappointed
15 september 2025
Review zonder uitnodiging
Antwoord van Hoome
Dear Reece,
Thank you for your feedback. We’re happy to hear you love the lamps, but we’re truly sorry for the confusion regarding the product photo and the disappointment caused. We’ll review the listing immediately to ensure the description and images are as clear as possible.
Please contact us at info@hoome.uk with your order number so we can look into a fair solution for you.
Kind regards,
The Hoome Customer Care Team
Awful - avoid at all costs!
Drop shipping business with items directly from China. Which wouldn't be an issue if they supported the orders, which they don't. And they don't state this anywhere.
Website says delivery withing 5-8 business days. I'm now in 16 waiting for my light.
Tracking for my order is awful, gives a tracking number with a link that doesn't work. I contacted them a few days ago to complain and get some more information on my order and the response was over 24 hours later and very generic "we'll get back to you", which they haven't 2 emails later.
Overpriced, leaning on a scam at this point. Avoid at all costs!
Customer support is awful,
UPDATE: seller responded to my PayPal dispute, they replied in German when all communications have been in English. They have asked me to close the PayPal dispute case to then issue my refund. This is a scam! Like I've said above, avoid at all close and if you're in the same situation, do not close your PayPal dispute. It cannot be reopened after and the seller can simply decide to not issue a refund.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Hoome
Dear Jack,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Please contact us at info@hoome.uk with your order number so we can review your case and assist you directly.
Kind regards,
The Hoome Customer Care Team
Beautiful lamps ,well packed,fast…
Beautiful lamps ,well packed,fast delivery, would buy again from this company 💯
1 september 2025
Review zonder uitnodiging
Antwoord van Hoome
Dear Mrs Holmes,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with your lamps and delivery.
We really appreciate your support and hope to see you again soon.
Warm regards,
The Hoome Customer Care Team
Easy to order
Easy to order, kept informed of progress and package arrived in one piece. Very satisfied with service
25 augustus 2025
Review zonder uitnodiging
Antwoord van Hoome
Dear Theresa,
Thank you for your lovely feedback! We’re so glad to hear that you’re satisfied with your order and our service.
We truly appreciate your support!
Best wishes,
The Hoome Customer Care Team
Quality product
Product is exactly as described and works perfectly, time will tell on the longevity of the life of the hose.
Although package took longer to arrive than I had anticipated, I was kept well informed and it was packaged very securely.
5 september 2025
Review zonder uitnodiging
Antwoord van Hoome
Dear Dawn,
Thank you for your positive feedback! We’re happy to hear that the product met your expectations and arrived safely.
Your support means a lot to us.
Kind regards,
The Hoome Customer Care Team
Ordered 3 of the same items but they…
Ordered 3 of the same items but they delivered separately for some reason which caused me a few issues but was resolved, but very happy with the product.
1 september 2025
Review zonder uitnodiging
Antwoord van Hoome
Dear Ronny,
Thank you for your feedback. We’re glad to hear that you’re happy with the product, and we’re sorry for the inconvenience caused by the split delivery.
Your comment helps us improve our service.
Kind regards,
The Hoome Customer Care Team
Good quality product but delivery was a…
Good quality product but delivery was a little slow.
4 juli 2025
Review zonder uitnodiging
Antwoord van Hoome
Dear Ben,
Thank you for your feedback! We’re glad you’re happy with the product quality. We’ll continue improving our delivery times.
Kind regards,
The Hoome Customer Care Team
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