I bought a Horizon eSIM for my trip to Cyprus and had trouble getting it connected when I arrived. I contacted support on WhatsApp, got a quick reply, and was online quickly. Thank you for the fast he... Toon meer
Bedrijf heeft geantwoord
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Спасибо за таких чудесных людей,они мне помогли быстро качественно и надежно установить есим. Оказывается все таки в мире есть еще чудесных и добрых людей. Спасибо за есим,мне очень понравился. За всю... Toon meer
Bedrijf heeft geantwoord
The service is great. I met this application through recommendation. And my experience is great ever since I started using it. Especially, in contrast of others, this application has great support ser... Toon meer
Bedrijf heeft geantwoord
I had a great experience with Horizon, while travelling in Caucasus (Azerbaijan and Georgia). Set up was easy and quick, network worked well (I travelled in the cities only). If sometimes after switch... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Horizon eSIM provides prepaid travel data through our website and iOS and Android apps. Compare country, regional and global plans by data allowance, validity, coverage and total price before you buy. We also offer dedicated Kosovo plans; always check that your selected plan covers every destination on your trip. Buy now, travel later. Unused plans have no deadline for first use. Buying or installing an eSIM does not start the plan's validity. The purchased validity period begins only when the eSIM first connects to a supported mobile network in a destination covered by that plan. You can install over Wi-Fi before departure and keep the plan ready for a future trip. Use your travel data for maps, messaging, bookings and email. Hotspot sharing is free on every Horizon plan. Horizon plans have no throttling. Connected devices share your plan's data allowance. Actual speeds vary with your device, local network, signal and congestion. You need an unlocked, eSIM-compatible device. Our plans provide data, while your regular SIM can remain available for calls and texts, subject to your home carrier's charges. Setup and compatibility guides are available on our website, with app and website content in ten languages. We provide 24/7 human support in all languages, with guaranteed instant replies. Email support@horizonesim.com, call +383 49 809 092, or message us on WhatsApp at +385 99 741 6534. Installation help and contact options are at horizonesim.com/help and horizonesim.com/contact. We always refund the full amount paid on request, whether an eSIM or top-up is unused, partly used or fully used. There is no request deadline, and giving a reason or completing troubleshooting is not required. Include your order number and checkout email so we can verify the purchase. Read the full policy at horizonesim.com/legal/refunds. Horizon eSIM is the consumer brand of LuShen L.L.C., business registration 812292598, Agim Ramadani C3/7, 10000 Pristina, Kosovo. Our terms, privacy policy and contact details are published at horizonesim.com.
Full refund on request
Used or unused eSIMs and top-ups. No request deadline.
We always refund the full amount paid on request, whether your eSIM or top-up is unused, partly used or fully used. There is no time limit, and you do not have to give a reason or complete troubleshooting. Email support@horizonesim.com with your order number and checkout email so we can verify your purchase. Refunds go to the original payment method; bank processing times apply. Full policy: https://horizonesim.com/legal/refunds. We provide 24/7 human support in all languages, with guaranteed instant replies.
Contactgegevens
Agim Ramadani C3/7, 10000, Pristina, Kosovo
- +38349809092
- support@horizonesim.com
- horizonesim.com
4,8
Uitstekend
51 reviews
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Works great
24 september 2026
Antwoord van Horizon eSIM
Thank you, Grega, we’re glad your Horizon eSIM worked great!
Antwoord van Horizon eSIM
Thank you, Krzysztof, we’re happy everything worked smoothly and just as expected!
Very friendly and helpful
7 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, Antonia, we’re so glad our team could help!
excellent customer response
excellent customer service, immediate assistance and advice always provided
5 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, Riccardo, we’re happy our team could provide quick and helpful support!
Support And Price Are Good
I bought a Horizon eSIM for my trip to Cyprus and had trouble getting it connected when I arrived. I contacted support on WhatsApp, got a quick reply, and was online quickly. Thank you for the fast help! I'd recommend them to friends.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you for recommending us, we’re glad our WhatsApp team got you connected quickly in Cyprus!
Very good experience
Very good experience, the person that was helping me when I had trouble was very helpful
4 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, Michelle, we’re glad our team could help you enjoy a great experience!
Support service is like a flash!
The service is great. I met this application through recommendation. And my experience is great ever since I started using it. Especially, in contrast of others, this application has great support service. They are faster than sonic when it comes to assist you. Highly recommend this one. The most important, the prices are very reliable!
1 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, Oguzhan, we’re thrilled you enjoyed our speedy support and great prices!
Antwoord van Horizon eSIM
Thank you for your kind words, we’re happy you’re enjoying Horizon eSIM!
I’m impressed by how quickly the…
I’m impressed by how quickly the support team helped me solve a connection problem via WhatsApp — especially since it was late at night. Great customer service!
30 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Appreciate the feedback.
Great help
Great help, very patient with me. Much appreciated.
29 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you for your review. Glad that you were happy.
Great service
Great service. Helped me promptly when I needed. Highly recommend services.
19 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, Aman! We’re glad we could help when you needed it. We appreciate your recommendation and your trust in Horizon eSIM.
Very good support!
26 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, our idea of the business is to always solve all the potential esim issues as soon as possible.
I used this esim in Germany
I used this esim in Germany, it was working perfectly with vodafone network. I had 5G all the time
24 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Glad that it worked flawlessly. Thanks for using our esim.
I had a great experience with Horizon
I had a great experience with Horizon, while travelling in Caucasus (Azerbaijan and Georgia). Set up was easy and quick, network worked well (I travelled in the cities only). If sometimes after switching from wifi the network was not working (but this can be also an issue of my phone), simple switching off/on my phone always helped. I can definitely recommend Horizon as a great price-value service.
16 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you for using us. It was a pleasure to help and make the trip enjoyable.
Excellent customer service
Excellent customer service. When I had issues with my wife’s eSIMs, Horizon helped me out immediately. Very impressed with their feedback and genuine attempt to make things right for me. In addition, their prices are the best I’ve seen.
25 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Hi Mac,
Glad that we could solve it in no time.
This service offers exceptional speed
This service offers exceptional speed, reliability, and competitive pricing, providing excellent value for money. The customer support team is highly responsive and helpful, making my trips to India and Qatar significantly more convenient.
24 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Happy to hear from you that it worked flawlessly in Qatar and India.
Support is amazing
Support is amazing, internet works fast. Thank you once again
23 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Happy that you enjoyed the service and thst as described in our plans the internet works fast.
Amazing esim best staff.
23 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thanks Blend. We try to solve all the request instantly.
Thank you so much
Thank you so much. It's working flawlessly in India with Jio.
20 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Happy to hear back that our esim is working flawlessly in India.
i bought europe esim and it wasnone…
i bought europe esim and it wasnone click instal and i had all the time super fast internet. First time using esim but it was so easy and fast
19 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you for using our esim and happy that it worked great and you are satisfied.
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