I bought a Horizon eSIM for my trip to Cyprus and had trouble getting it connected when I arrived. I contacted support on WhatsApp, got a quick reply, and was online quickly. Thank you for the fast he... Toon meer
Bedrijf heeft geantwoord
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Спасибо за таких чудесных людей,они мне помогли быстро качественно и надежно установить есим. Оказывается все таки в мире есть еще чудесных и добрых людей. Спасибо за есим,мне очень понравился. За всю... Toon meer
Bedrijf heeft geantwoord
The service is great. I met this application through recommendation. And my experience is great ever since I started using it. Especially, in contrast of others, this application has great support ser... Toon meer
Bedrijf heeft geantwoord
I had a great experience with Horizon, while travelling in Caucasus (Azerbaijan and Georgia). Set up was easy and quick, network worked well (I travelled in the cities only). If sometimes after switch... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Horizon eSIM provides prepaid travel data through our website and iOS and Android apps. Compare country, regional and global plans by data allowance, validity, coverage and total price before you buy. We also offer dedicated Kosovo plans; always check that your selected plan covers every destination on your trip. Buy now, travel later. Unused plans have no deadline for first use. Buying or installing an eSIM does not start the plan's validity. The purchased validity period begins only when the eSIM first connects to a supported mobile network in a destination covered by that plan. You can install over Wi-Fi before departure and keep the plan ready for a future trip. Use your travel data for maps, messaging, bookings and email. Hotspot sharing is free on every Horizon plan. Horizon plans have no throttling. Connected devices share your plan's data allowance. Actual speeds vary with your device, local network, signal and congestion. You need an unlocked, eSIM-compatible device. Our plans provide data, while your regular SIM can remain available for calls and texts, subject to your home carrier's charges. Setup and compatibility guides are available on our website, with app and website content in ten languages. We provide 24/7 human support in all languages, with guaranteed instant replies. Email support@horizonesim.com, call +383 49 809 092, or message us on WhatsApp at +385 99 741 6534. Installation help and contact options are at horizonesim.com/help and horizonesim.com/contact. We always refund the full amount paid on request, whether an eSIM or top-up is unused, partly used or fully used. There is no request deadline, and giving a reason or completing troubleshooting is not required. Include your order number and checkout email so we can verify the purchase. Read the full policy at horizonesim.com/legal/refunds. Horizon eSIM is the consumer brand of LuShen L.L.C., business registration 812292598, Agim Ramadani C3/7, 10000 Pristina, Kosovo. Our terms, privacy policy and contact details are published at horizonesim.com.
Full refund on request
Used or unused eSIMs and top-ups. No request deadline.
We always refund the full amount paid on request, whether your eSIM or top-up is unused, partly used or fully used. There is no time limit, and you do not have to give a reason or complete troubleshooting. Email support@horizonesim.com with your order number and checkout email so we can verify your purchase. Refunds go to the original payment method; bank processing times apply. Full policy: https://horizonesim.com/legal/refunds. We provide 24/7 human support in all languages, with guaranteed instant replies.
Contactgegevens
Agim Ramadani C3/7, 10000, Pristina, Kosovo
- +38349809092
- support@horizonesim.com
- horizonesim.com
4,8
Uitstekend
51 reviews
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Antwoord van Horizon eSIM
We are a very small team and every review helps. Thank you for taking your time and glad esim worked perfectly.
Great coverage for competitive prices
Great coverage in rural Austria, where I was using their esim. I was getting about 2 MB/s in the middle of nowhere and 20 MB/s in a city (download speed). Great prices and no need to download an app like with other esims providers.
2 augustus 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you for your review! And also thanks a lot for finding time to review us!
Fully switched from Airalo and MobiMatter—highly recommend!
I travel regularly and used to rely on MobiMatter and Airalo, but I have fully switched to Horizon eSIM since finding them.
The biggest game-changer for me is the convenience: I can use the exact same eSIM across multiple countries and simply add new destinations to my existing profile, rather than installing a new eSIM every time I cross a border.
The initial installation was very easy, and the overall user experience on the platform is great. On top of that, the prices are extremely competitive, and the connectivity has been highly reliable everywhere I've been. Whenever I’ve needed help, their support team has been excellent, providing quick, real-time assistance. I highly recommend them for frequent travelers.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, Gentrit! We’re delighted Horizon eSIM has become your go-to for travelling. Your recommendation means a lot to us!
Easy connecting process
Easy connecting process, reliable data, Thanks!
27 juli 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thanks for your review! Great to hear the setup was easy and the connection reliable.
Cheap, but only O2 in Germany
Prices are very competitive, which is great, installing the eSIM was easy, but in Germany Horizon apparently only has a contract with O2/Telefonica and at the destination O2 had zero signal. So the eSIM - fortunately only 5GB - was completely unusable and I wasted money.
25 juli 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Hi Alexander, we’re sorry the local O2 coverage made your eSIM unusable. If you want a refund, please let me know I would gladly refund the rare cases like this. Also keep in mind that we have switched to Vodafone operator in Germany and it's much more faster and reliable. Thank you!
Got an Esim for cyprus
Ordered the Esim for cyprus it was a very good price,
However when I tried to connect it to my phone I encountered a problem as my phone was I slightly different model then I'd looked at on the, the online support was outstanding and we managed to resolve my problem.
21 juli 2026
Antwoord van Horizon eSIM
Thank you! We’re glad our support team could resolve the issue.
Antwoord van Horizon eSIM
Thank you, Mariel! We’re happy you found Horizon eSIM easy to use and enjoyed the service.
Excellent.
17 juli 2026
Antwoord van Horizon eSIM
Thank you, Alb! We’re glad you had an excellent experience with Horizon eSIM. 🌍📱
Outstanding
The eSIM worked perfectly during my trip around Europe. It was very easy to install, connected as soon as I arrived, and the internet was fast and reliable everywhere I went. It made travelling much easier because I did not need to buy local SIM cards. Very convenient and worth the price. I would definitely use it again.
12 juli 2026
Antwoord van Horizon eSIM
Thanks for sharing your experience! We’re happy everything worked smoothly across Europe and made your travels easier. We look forward to connecting you again!
Antwoord van Horizon eSIM
Thank you for using our services, customer satisfaction is our primary goal :)
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