Horizon Micromobility Reviews 

Great service, arrived on time with no issues. Fits well on my bike, hopefully protect my switch.

My experience over all was good, poor communication on delivery times and slow replies to emails is the reason for 4 stars.

BUY SOMEWHERE ELSE!!! Still waiting on my bike and can’t get a confirmed delivery date despite numerous emails to Horizon and now Fiido directly. My bike order was processed on 30 Aug and payment was processed 5 Sept. Customer service was reasonably responsive but ineffective. I would cancel my order but purchased via Cycle2Work salary scheme which is a pain to cancel. Despite my interest in the bike, very much regretting buying through them right now.

From start to finish no hiccups inform you all the way .service that you need in today’s life

Fast reliable service parcel well packaged

A great service. They answered my email query very quickly and kept me informed about delivery of the bikes I had purchased. They gave me a good discount and I would recommend this company.

The actual process of buying my Fiido C11 pro was easy through the cyclescheme. But I found the updates regarding delivery was very poor. The link between the bike seller, the storage location/dispatching and the company delivering (DX Logistics). Horizon could not tell me a delivery date and it was only when I called the delivery company DX that told me the bike was being delivered that morning I called! I did receive an email that morning but it was being delivered approx 1 hour later. But once the bike was delivered I have been happy with the bike.

Good service.
All questions answered before I purchased.

Fantastic company, great customer service. Would definitely purchase from again :)

The website is easy to use, with a good selection of products at good prices. Once I ordered the Bosch vertical smartphone grip it arrived very quickly.

Can't fault,bike delivered quickly

Great customer service. Great product. Very happy. Thank you

Other than a minor hiccup with the delivery, which was quickly, efficiently and without fuss sorted out, this was a positive buying experience. Good website, price OK and I got what I wanted.
Job done! Thanks folks.

Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my endless queries promptly. The only issue I had was with the delivery, This was not due to Horizon though, This was the shipping from Fiido themselves. Couldnt fault Matt in the slightest !

I dont think they are interested in selling a bike - Matt the owner sounds pretty unfriendly and the whole approach is not customer oriented and seems quite unhelpful- that is a red flagh to go purchase anything from them especially for the lower end bikes.

Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thanks.

Good service generally

Good communication and updates on my new bike very good company to deal with

Fast and efficient delivery of a quality product.