I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rea... Toon meer
Bedrijf heeft geantwoord
Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... Toon meer
Bedrijf heeft geantwoord
Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my en... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Contactgegevens
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, Verenigd Koninkrijk
- hello@horizonmicromobility.com
- horizonmicromobility.com
4,6
Uitstekend
297 reviews
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Antwoord van Horizon Micromobility
Many thanks for your review 😀
Items described clearly on the website…
Items described clearly on the website and a good price. Delivered very quickly.
17 oktober 2025
Antwoord van Horizon Micromobility
Hi
Thanks for leaving us a review
Very helpful and happy to deal with any…
Very helpful and happy to deal with any questions.
16 oktober 2025
Antwoord van Horizon Micromobility
Thank you for your recent review 😀
Antwoord van Horizon Micromobility
Thanks for your recent review 😀
Excellent service
Ordered 2 electric bikes through Horizon an Engwe 3 boost and the ADO air pro both ordered and collected made up within 2 weeks. Matt was extremely knowledgeable and explained all workings of the bikes to us. Highly recommend and very appreciated of excellent service all round.
10 oktober 2025
Antwoord van Horizon Micromobility
Hi
thanks for your review for the Engwe and ADO e-bikes.
Kind regards
The Customer Services Team
Excellent knowledge and advice
Excellent knowledge and advice, helpful guidance and great to be able to try the bikes out before making such a substantial purchase. Communication during the order process could have been a little better (there was a long wait from the manufacturer) but in general great to work with them and much appreciated - very happy with my bike!
29 augustus 2025
Antwoord van Horizon Micromobility
Hi - thanks for your review. There have been a number of delays this summer with Estarli's product and unfortunately we've not had any news on when bikes would be available. We're sorry we didn't provide updates with your order.
kind regards,
The Customer Services team
Great experience and both the order…
Great experience and both the order booking and delivery personnel were very responsive
10 oktober 2025
Antwoord van Horizon Micromobility
Hiya - many thanks for your review. We're hope you're enjoying your ADO 😀
Matt was extremely helpful
Matt was extremely helpful
Love my bike and will definitely be recommending
10 oktober 2025
Antwoord van Horizon Micromobility
Hi Tom - many thanks for your review. How's the bike have you assembled it?
Very helpful in the way got my bike e26…
Very helpful in the way got my bike e26 engwe love it
5 september 2025
Antwoord van Horizon Micromobility
Hi - thanks for your review. We hope you're enjoying the E26.
Antwoord van Horizon Micromobility
Hi - thanks for your review. 👍
Antwoord van Horizon Micromobility
Hi - thanks for your review
Item arrived quickly and all good
Item arrived quickly and all good. Would order again
2 september 2025
Antwoord van Horizon Micromobility
Many thanks for your review 😀
Fast delivery and great product…
Fast delivery and great product cheapest on the internet
2 september 2025
Antwoord van Horizon Micromobility
Hi - thanks for your review 👍
Totally bad experience for Cycle2Work scheme
I approached Horizon Micromobility to purchase a bike through Cycle2Work Halfords scheme. After several emails and communication exchange with the Customer Services, I got a quote for a bike and additional safety equipment (revised 4 times to get it right). I specifically asked the company whether the bike was available and they confirmed twice through email that the bike would be available early September and I should submit the quote to secure a bike as soon as they are in stock. I applied submitting the quote end of August, waived the waiting period, and once the order was confirmed by all parties, the Customer Service of Horizon Micromobility told me the bike is out of stock and will be available in November!!!! This is such an unprofessional retailer! I trusted them because of the high reviews but they totally don't worth it! They just lie to you to get your money!
8 september 2025
Review zonder uitnodiging
Antwoord van Horizon Micromobility
Hi Fani - we're sorry you feel the need to leave a poor review 🙁, especially after we explained exactly the situation with you earlier today. So that other customers reading this know the full situation, most of what Fani says is correct, apart from the fact that we lie, a flick through our reviews would indicate otherwise. As mentioned by Fani the bike requested was not available until last week, the bike came into stock and has now sold out again - this happens, especially this summer thanks to the weather. We didn't receive your cycle voucher until Friday and as soon as it was processed we were informed that the bike was out of stock again. We then informed you of when the stock was due in and if you wished to go ahead with the order or if you wanted us to cancel it. We in no way tricked you into placing the order as there is no benefit to us in either an upset customer or in receiving an order from the Halfords scheme due to the high commission fees that they charge and them not paying dealers for 6 weeks. Just because you think this is the case doesn't make it true.
Antwoord van Horizon Micromobility
Hi - thanks for your review 😀
Bike arrived in good time and in good…
Bike arrived in good time and in good condition no problems i am very happy
22 juli 2025
Antwoord van Horizon Micromobility
Thank you for taking the time to leave us a review.
Antwoord van Horizon Micromobility
Many thanks for your review
Antwoord van Horizon Micromobility
Hi Yuiy - many thanks for yor review 😀
Extremely fast delivery. Excellent customer service.
Good communication throughout the process. Extremely fast delivery, all products exactly as specified, what more can I ask for?
10 juli 2025
Antwoord van Horizon Micromobility
Hi Joseph - many thanks for yor review 😀
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