Horns of Odin Reviews 

This review concerns the order and follow up process. I haven’t received the horn but take hope in it being a good piece of work based on other reviews.

I ordered a horn as a gift on Nov 15. Still not received. There has been no communication or follow up initiated from the Horns team during this time - so far I have sent 14 chaser emails asking for status (a couple have been answered) and am no further. Horns advised on Jan 27 they had sent to Royal Mail to deliver but tracking is empty (Royal Mail have not got the parcel). Am still chasing Horns.

Am still living in hope a beautiful piece of craftsmanship will arrive in time for the next Christmas gift to this recipient. But increasingly worried I’ve been scammed.

Recieved my Sax today and very happy with what I purchased. I have been looking to buy a functional sax as opposed to a reenactment toy being I study martial arts. Authentic in design and is well balanced with great craftsmanship. Further fast delivery using a trusted courier Royal Mail.

Editing my review:

The Horn looks beautiful❤️ and is really nice quality. but I was promised to get my order before xmas (i ordered 15.11. And my order came 27.1.

I get that’s its handmade and it takes time to make, but unfortunately I ended up without Xmas gift. So I recommend the product but it takes time to arrive.

Really really not happy with this company and it's such a shame as the products look amazing and great gift if we didn't have this experience we would of continued using.
To start there was an admin error on the website which they admitted to via email when question through the customer service team, we where expecting the order before Christmas but due the error we where told it will be delivered at the beginning of the new year so was expecting it by 5th January but yet still no sign I contacted them back asking if this hasn't been sent yet can it be deliver to a different address as it was meant to be a Christmas present, in which they replied yes not a problem, sent over the address but three weeks later turned up at the original address.

I think this company has extreme admin issues and possible staff issues if the messages aren't being passed over.

When we ordered it 30th November so you'd think that was plenty of time to process an order, pack and ship but clearly not, even though the product was in stock and delivery at the checkout was 3-5 working days.

I just don't understand why it was such a long process and for them to still get it wrong. Unacceptable really.

Ordered in September, arrived in January. No communication, no explanation why it took so long. They even told me it was being sent on 18th December, and only on 2nd January had it even arrived ready to be sent across country - I know christmas happened in between but saying its ready, before shipping it 2 weeks later, is pretty naughty.
The quality of the horn is great, the custom name on it, there is a big gap between the first 2 letters which makes it alittle not as good as it could be.
A great shame, because so much potential with these products, but having 2-3 months gap in any sort of communication surely can easily be fixed by having someone actual reply to emails or fb messages.
For £150, id say I was disappointed, if the communication was better, this would be a solid 4/5 review, as I honestly dont ever give bad feedback - if your looking for a quality horn, this is a great place, but be aware you will get 0 customer service and for several months youll come to the conclusion youve been scammed as its very bad customer service which could easily be fixed.

Sorry but this was not a good tipple at all.

Received a bottle from my SO for christmas. Upon opening, the top exploded off from a huge amount of secondary fermentation. Nearly took my mum's eye out on christmas day....

Mead should not be fizzy, this was super super carbonated. But it wasn't a bad drink on the day.

Next day, however, it was still fizzy but now had lost all of it's flavour entirely. There was still an aroma of honey but no taste whatsoever.

Wrote to the company to advise them of a potentially bad and they have essentially ignored me barring an initial request for an order number. Not impressed.

Edit: After a few emails back and forth with one of the members of staff, my present has been replaced with a very tasty mead. Thanks to Dan for sorting me out!

Such excellent quality, I love the pure craftmanship of all the handmade products. You can tell there's real love and care and devotion that goes into each handmade item!
This is a real, hard working independant crafter who only works to support others - whether through partnership or charities.
I never have a doubt whether to buy gifts from here or not. Even when one of my orders had a bit of trouble, the response was nothing but nice and understanding!

10/10 Customer service, went out of the way to ensure it was delivered before Christmas. Highly recommended.

First, the seller implying I was late Xmas shopping is totally disingenuous and I made this clear in our conversation FACEBOOK.......I was NOT expecting delivery in time for Xmas!!
I know it's a busy time of year but ignoring messages and emails is unacceptable!
I really wish I hadn't ordered from this company and couldn't get a reply to my request to cancel my purchase and refund to enable me to buy elsewhere.
I had to contact them on their Facebook page before I got a response which was that they weren't " in the office" until after Xmas. This should have been made clear on their website.......I wouldn't have known why my order hadn't been processed until after the 27th. Very poor customer service.
As you can see from the lengthy reply from the seller, they totally missed the point and really don't see they are at fault. Taking orders on the website with no information regarding any delay to an order being dispatched. It would be common courtesy to inform buyers that they had no intention of answering any emails or dispatching a customer order until after the 27th. We all work hard and deserve time off! But by taking orders when you are not intending to post is a tad disingenuous. Poor customer service and I will not be purchasing again.
The refund has STILL not shown as a pending transaction in my account!

I'm disappointed to be honest, I've heard great things about the mead from a pal who likes your mead, easy as.

Ordered on a Sunday with the assumption an in-stock item might be shipped Monday-Wednesday given it's Christmas, sadly nothing did get sent in that time frame so I emailed off follow up with a request for a different address as soon my work will be closed for Christmas.

This hasn't been seen, but did get a quick reply on social media today (Friday) and as if by magic it's not been marked as shipped, of course to the original address which will be shut come 4pm today, so it's either going to get taken to the sorting office with no way to get the card to collect, or left on the step and stolen.

Either way, my girlfriend is down a Christmas present with no time to secure an alternative in time, I've asked for a refund and suddenly they're not quick to reply to me again.

2 stars because I've tasted the mead before, it's good, it's just my experience that means I won't be back.

*Edit.

Thanks Dan, it was accurate at the time of writing and you know this, you did promptly reply within a few minutes of my comment, and further replies, then nothing for 7+ hours after I asked for a refund. You know this and the various time stamps show that.

Everyone is busy, I mentioned this in the email you didn't read, along with the request of an address change and referenced in out brief interaction on Facebook.

It's also worth noting, while you did quickly get a tracking number sorted, it wasn't collected by RM all day, so you still had opportunity to rectify it.

Oh well.

Of course I don't believe it to be personal.

As you may know as a Royal mail account holder, you can submit a stop and return request on tracked services, it'll be intercepted prior delivery, it costs the same rate you've paid and tbh I'd be happy if you did that and refunded me minus postage I've paid, plus the fee for stop and return. I think that's a fair resolution for us both, following a few emails looking at the S&R option, Dan went ahead and refunded the order, minus the postage paid, all being well royal mail will not be able to deliver and it'll head back.

i just left a review of their mead to find it instantly transformed to a fake 5 star review with my name attached...

avoid these lying bastards, and avoid their god awful mead!

Gift set is so good and worth waiting for. Initially didn't realise it contained a handmade item so wasn't aware of how long it would take as I missed the information but a quick check back on the website I realised I'd have to wait. Pretty much 4 weeks on the dot it was out for delivery and I can't fault the products. Never used them before but will definitely return for future gifts!

Ordered this for my partner, he’s always wanted one of these, he was over the moon, such brilliant quality, outstanding, will definitely be ordering more 100% !

Absolutely beautiful horn & stand; very responsive communication and helpful.
Already ordered a second for a friend.

Would 100% recommend!

Thank you so much for such a perfect gift.

I got two gift set horns with Mead. I did read that it takes up to 4 weeks, I got nervous in the 4th week after not seeing any changes to my order; such as processing or in production and sent an email asking about my order. I didn't get a reply BUT it was all worry for nothing as my product arrived about 3 days later.

Trust the process! Wait the 4 weeks before worrying!
Looking at the product now it's beautiful!! Well worth the wait!

The only advice to Horns of Odin is it's a lot of money to spend to not get updates on your product; until it is at your door, especially waiting 4+ weeks. But again well worth the wait love my product and highly recommend it!

Ordered end of September it did state can take 4 weeks for them to make the horn, exactly 4 weeks later received a dispatch email. Items were delivered only a couple of days after dispatch. Excellent company will definitely use again 👍

***and a further update in response to the reply I’ve just received.

I sent an email on 27 October to follow up. It shouldn’t matter which email address I contacted the company at, their customer service never replied regardless.

The email I used for all correspondence and for my order is the same. So that is totally incorrect and irrelevant.

Royal Mail confirmed to me that the parcel wasn’t received, so what else would I be led to think other than it wasn’t sent to them.

I have waited long enough and had a bad enough experience with the customer service of this company that of course I pursued a refund and do not desire a replacement.

***UPDATE
It seems the only way to get a reply from this company is to leave a bad review. Despite the response to my initial review, I sent another email which was ignored. This company appears to be very good at coming up with excuses. Royal Mail never did receive my parcel. It was simply never sent. I had to request a refund via my bank. What an utter disappointment. Don’t give them your business.

I have read other low reviews for this company where I can see that the customer may have been in the wrong, however I placed an order 7+ weeks ago, I’ve heard nothing from the company and I've still not received my delivery. I am an understanding person, and have seen that they are a small business, but at what point do you accept that you are failing to provide basic customer service? I knew there was a 4 week wait for the item I ordered which was intended as a gift. I built in a week of spare time to allow for dispatch and delivery time (48 hour tracked apparently) in order to receive the item to give it as a gift. 5 weeks came and went. I sent 3 emails/messages, all of which received 0 response. I kept waiting because other reviews said the products were gorgeous, and I thought maybe it would be worth it. I eventually got an email saying it had been dispatched. It has not. When I go to track the supposed delivery using the tracking number provided the status says only that Royal Mail are expecting the parcel. This has remained unchanged for 10 days, so the company has not sent it. I’m supportive of small businesses and understanding of various pressures, but how difficult is it to take 1 minute to send an email saying: ‘thanks for getting in touch, we are sorry for your wait, it will be with you on XYZ a date’. There’s no excuse. I’m beyond annoyed. Seriously don’t give this company your money and do not waste your time, please.

Second to none customer service.
No fault of Horns of Odin, I made a mistake when ordering and Horns of Odin could not have been more helpful. I ordered wrong size t-shirt by accident, and correct size out of stock, not only did they let me know when right size was back in stock, exchanging item was really easy and could not recommend them more. Good quality items as well. Thanks again

I received a set of two drinking horns from a family member as a gift a few years ago, and recently, one of them started to leak. I contacted Horns of Odin to see if they could help, and I was blown away by their exceptional service! Not only did they repair the leaky horn free of charge, but they also replaced the other horn because it didn’t meet their own high standard—again, at no cost to me!

Niamh has been incredibly helpful, friendly, and communicative throughout the process, making the whole experience smooth and enjoyable. If only more businesses had the same level of customer service as Horns of Odin! They've truly gone above and beyond what I expected. When the new and repaired horns arrived (sent to me free of charge), they even included spare wax so I could reline the inside when it needed coating. Amazing attention to detail!

I cannot fault the experience and it’s made me want to buy more from them. Highly recommend!