Horns of Odin Reviews 

397
•
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

A good company is characterized by the quality of it's products and services, but a very good company also is by it's efficiency when solving problems. Horns of Odin is part of the latter. I had some... Toon meer

Beoordeeld met 5 van de 5 sterren

Bought a standard horn and stand as a birthday gift, as the website states delivery may take some time (which is understandable as they are handmade) I ordered a month in advanced. Arrived, well packa... Toon meer

Beoordeeld met 5 van de 5 sterren

By Odin’s beard, this is one hell of a drinking horn! 🍻⚔️ I've ordered Three Viking drinking horns in the last three years from Horns of Odin, and I’m genuinely impressed. The craftsmanshi... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered Bjorns Long Seax. What an absolute beauty. This looks lovingly made, robust, authentic and super sharp. Im delighted. Delivery via Royal (snail)Mail took some time. Thats not Horns of Odins... Toon meer

Bedrijfsgegevens

  1. Kledingleverancier
  2. ook in
  3. Kunstenaar

Geschreven door het bedrijf

We specialise in Nordic Mythology and the Viking Age inspired products, which are handmade in the UK. Producers of Viking Age inspired clothing and mead.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

397 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(397)

8 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Ordered Bjorns Long Seax

Ordered Bjorns Long Seax. What an absolute beauty. This looks lovingly made, robust, authentic and super sharp. Im delighted.
Delivery via Royal (snail)Mail took some time. Thats not Horns of Odins fault and they kept me informed during the delay.
Ill be placing another order again soon.

12 september 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great products, communication needs work.

I was all prepped and ready to give a 3 star maximum review but then the Horn arrived and I really felt like I couldn't. It is beautifully crafted and the bind rune I requested is exactly what I asked for. The reason for the dropped star is the communication side of the company (I think others have also struggled). I placed an order for a rune drinking horn 4 weeks before my anniversary and requested a custom bind rune (which it was stated in the product info for the rune horn was possible to do). I very quickly recieved an email stating that I had ordered the wrong product and I needed to order the custom bindrune horn (more expensive) and would I like to amend my order. I replied immediately explaining what it said on the product info etc and unfortunately didn't get a reply for a week. Being honest here I did send a couple of emails and tried reaching out on chat as I was worried about it not arriving on time for anniversary (I ordered bang on 4 weeks before and lead time is stated as 4 weeks). Eventually I recieved an email saying that there was a response on the chat (couldn't see this) and had a small back and forth asking what the outcome was (was it OK not to change horn ordered) I was then told the rune symbol was being taken to the person in the workshop but not if everything was agreed and ok now. There was no response after this. I followed up again 3 weeks later as I hadn't had an update and was worried about timing for anniversary and received no response. The item arrived just over 5 weeks after my order (missed anniversary). I believe this is because of the slow communication and misunderstanding in the beginning. From other reviews it looks like it's a very small company and can understand the difficulty with responding to multiple emails but it was a little frustrating in this case particularly as I had carefully read the product description etc beforehand as requested on the website. However amazing product as already stated.

10 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

First off they basically took over a…

First off they basically took over a month to tell me the mead i ordered was not able to be sent. After they gave me an option of 2 other meads which were not my cup of tea but i chose one. They said they would have it sent the day i respond with the new mead choice. Weeks later the package was still not sent. I got a refund almost 2 months later. Atleast that was available. Other than the refund i had a horrible experience.

30 juni 2024
Review zonder uitnodiging
Logo Horns of Odin

Antwoord van Horns of Odin

Hey Johnny,

Thank you for your review but I would like to clear a few things up.

Your order wasn't for just mead. It was for mead AND a made to order drinking horn which has a production time of up to 4 weeks. Something that is VERY clearly stated in the item description. And you were notified by email as well. The time it took to process your order is down to this production time, as we handmake all horns in the UK.

Second, we did notify you about the initial mead being unavailable, and apologized. We gave you a choice of 4 other meads. You replied outside of working ours (please note we are a UK company, and time differences do apply). By the time we had got into work the next working day, we had an email from you very aggressively stating (and I quote), "refund my order from your fucking bullshit company". Something we did within 24 hours of your lovely request.

Take care and best wishes

Dan // Owner.

Beoordeeld met 5 van de 5 sterren

Beautiful

I bought a mjolnir pendant and chain for my son for his 30th as we're both have the same beliefs and practices. And I wanted something special for him, and I was not disappointed. Outstanding craftsmanship, exquisitely decorated, and reasonably priced ta boot.

23 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Customer service is top tier

Customer service is top tier. Products are fantastic as well. I've purchased a few things from this site but recently bought a drinking horn. They send an email telling you how to look after it and the do and don't with it which was a nice touch.

Only thing I ask though is a better size guide for the clothes.

27 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Viking horn mug

Got a horn mug for my 40th, love it only drink my wine in it on a weekend. Had it about a year an sprung a leak on base. Emailed them an was shocked to find out they repair them for life for free. Staff couldn't be more helpful. Sent it off an came back same week with new base an new beeswax inside and been polished.brillint service. Highly recommended 👌

26 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

No less than 5-stars.

No less than 5-stars.
I just got my new drinkinghorn and it looks amazing. Brass rim, beautiful horn and well done carvings. Very happy, very pleased. Thanx horns of odin. ❤️

21 maart 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Customer support is shocking

Customer support is shocking. Bought 2 items that according website are in stock and ready to dispatch. After a week send email witb question - when my order will be shipped. Person that respond my email claims that items are perosonilised and need to be manufactured (while both of them were stated online that are in stock and ready for shipment) I've send another email how long they reckon it will take to manufacture/produce those items - radio silence.....

7 maart 2024
Review zonder uitnodiging
Logo Horns of Odin

Antwoord van Horns of Odin

Hi Karol,

The item description for your item very clearly states that they are handmade to order, this is displayed in bold red text to avoid any confusion. We do our best to make it clear that we specialise in high quality handmade items.

We reply to all emails within our working hours. We are a very small 3 person company and therefore have days off (usually the weekend), where emails will be answered first thing when we are back in the office. We sadly aren't big enough to have someone here 24/7 replying to emails.

Regards

Dan // Owner

Beoordeeld met 3 van de 5 sterren

Some great positives but their customer service is shocking

Starting with the positives:
- the drinking horn is amazing and exceptionally crafted. The personalised name I paid for looks amazing
- the packaging was excellent. Well protected given I also ordered a bottle of mead.
Negatives:
- getting hold of this company is a nightmare. There is no phone number only an online web form and they take a week or more to respond wich isn’t really acceptable when your order is overdue and you can’t even get a simple, basic update. This is why I won’t put more than 3 stars. Customer service is poor to say the least.

26 januari 2024
Review zonder uitnodiging
Logo Horns of Odin

Antwoord van Horns of Odin

Hey Mike,

This is really disappointing to see as we do have a live chat service available on the website which I personally reply to within 24 hours where possible.

The reason we don't have a phone number is because we are a small team and we are an active workshop. We unfortunately don't have the staff to be able to man a phone.

We are pleased that you're happy with the product. As this is always our main focus.

Regards

Dan // Owner

Beoordeeld met 5 van de 5 sterren

Excellent!

Excellent service all round! Ordered a carved horn mug and a pendant. Fantastic communication, the quality of the products received is amazing, really well packaged too. Will definitely be a returning customer!

6 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Mead orders

I have placed two Mead orders so far, for Christmas presents. Both arrived within 3 days, extremely well packaged. Horns of Odin in now on my list for future purchases! :)

30 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible experience

I ordered a custom horn and whenever I asked about the status it would take a week for them to get back to me. When they would answer, they would ask questions I already answered when I placed the order. They asked which runes I wanted; I already told them that in my order.

The fact that they asked me that question over a month after placing the order shows they haven't even gotten started on making it!

Unresponsive, gives excuses, non-existent customer service.

21 november 2023
Review zonder uitnodiging

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