Hostwinds Reviews 724

TrustScore 2 uit 5

2,2

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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

I've been testing their cloud portal for a small technical project. The network speed and uptime are quite decent for the price. However, the management interface feels a bit over-engineered and compl... Toon meer

Beoordeeld met 5 van de 5 sterren

I cannot recall how long I've been using Hostwinds, my best guess is about ten years. I am self taught because, back in the 1990's I realized that writing software would be useful for my business... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

The worst servers, hosting, and customer support I have ever experienced. Several times a year their hosting breaks down, and then they claim they are not responsible for its performance if you haven’... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

PLEASE whatever you do don't use this company! They are fraudulent, unscrupulous and a complete rip off. They terminated my hosting and then deleted all my expensive website info. I have NOTHING now... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Webhostingbedrijf
  2. Business to Business-service

Geschreven door het bedrijf

Hostwinds specializes in web hosting and cloud services. Since 2010, our commitment has provided great hosting options at an affordable price around the globe. Additionally unmatched by our fantastic 24/7 support team and 99.9999% uptime guarantee. We consider our customer's family and provide them with all the excellent hosting services they deserve.


Contactgegevens

2,2

Slecht

TrustScore 2 uit 5

724 reviews

5 sterren
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1 ster

Geen gegevens bekend over review-uitnodigingen

Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 61% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 1 van de 5 sterren

I do not recommend Hostwinds - at all.

My overall experience with Hostwinds is very negative.

First, there's the automatic renewal policy, that's fine-tuned to make money in a hurry, and - I'm sure - a lot of it. There's no way to turn it off; so you better remember when your subscription expires, and cancel at the very last moment!

Second, I had a serious issue with their own dashboard a while ago. They offer a "fully automatic and safe!" update for WordPress sites. That's nice; but their junk crashed. I lost my entire website, one of them. No, I didn't have a backup. The website is a decade old, doesn't need updating at any time, and consequently the only backup had was a backup of all the files - minus the database. When I reported their own update app had caused this issue all they said was "we'll restore your backup, if you have one". No accountability for their own failures.

Third, it's clear that there's a lot of unsavory emails and who knows what else activity that originates from their servers. Not by Hostwinds themselves; but some of their customers. I've been in this game long enough to know when I can't get email from point A to B, and get complaints from the big guys ("email rejected due to suspicious activity", etc.) that I need to find the source, so that "I" can get unblocked. In reality, the "complainants" simply block a wide swath of IP addresses to stop spam, etc. And since I use their servers too, for email, I get blocked as well, and my business emails get blocked, returned and refused or marked as spam. Then I have to contact Hostwinds, who then - after the facts - contacts the "complainant". If Hostwinds would monitor their outgoing traffic then I wouldn't have to do THEIR job!

Fourth, I signed up years ago; but by now their prices are considerably higher than many competitors. Shop elsewhere.

Fifth, they get you locked in for 3 years, easily; but this will be my last round with them.

Sixth, they nickle and dime you for everything. Read the small print VERY carefully, or better yet: have a lawyer interpret it for you.

Oh, and: their tech support is very quick to reply. With an automated answer. And then the next day saying: sorry, can't do that. Well, maybe... if you pay extra.

Stay away.

13 april 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Useless Verification AFTER Payment

I ordered. I gave my accurate personal data. I provided them with my correct Credit Card and CVC. And they deducted the money.
THEN, after they deducted the money from the account they refused me service to verify unless I send them a Government ID, a picture of my Credit Card AND some weird form where I should sign that said card belongs to me (As if the GOVERNMENT ID matching the name on the CC wasn't enough).
I wanted to start a project today and have no printer available. Thanks for wasting an hour of my time. I canceled obviously and will search one of the 5 Billion other hosters who DONT need these silly practices.

30 maart 2023
Review zonder uitnodiging
Logo Hostwinds

Antwoord van Hostwinds

Hello. We are sorry to hear about your experience.

Hostwinds takes security very seriously and why we ask for such information when it is flagged within our system.

Beoordeeld met 1 van de 5 sterren

My money was not returned after…

My money was not returned after cancellation. . very bad

26 maart 2023
Review zonder uitnodiging
Logo Hostwinds

Antwoord van Hostwinds

Hello, and we are sorry to hear about your experience.

Hostwinds has the following refund policy: https://www.hostwinds.com/product-docs/billing/refunds .

If not done so already, please reach out to our billing department. Our billing department will be able to review your situation in detail and either provide a refund or reasoning for our decision (IE, we are unable to refund cryptocurrency transactions directly, but we are able to provide these as account credit)

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