The Hot Tub and Swim Spa Company Reviews 396

Brandon came last Friday and carried out the quarterly service to our hot tub. Brandon did a brilliant job draining, cleaning the tub and filters and refilling it. Brandon left our hot tub room in a clean and tidy condition and was very polite and courteous. I would definitely recommend the Hot Tub and Seim Spa company to anyone considering buying a hot tub or the service package. As always great communication from Tracey and the team.

My service was carried out by Brandon who arrived on time and started immediately, he did a thorough job on the service itself but also answered some questions about lime scaling and how to avoid it, he actually mentioned it to me without any prompting, it was something a did not know and will now put in to my weekly cleaning routine. I found this very useful. As usual with all your team, he also cleaned up and left the whole area spotless. He did ask me if it was okay for him to get rid of the waste water over the fence into an area of waste land which is unusual as most team members use the drain in my garden, it did not and still don't have a problem with this but on reflection it would probably be better to use my drain in future. I found him to be very helpful and co-operative with a friendly approach. Excellent

Great quaterly service of our hot tub by Brandon.
Excellent as always from the Hot Tub and Swim Spa Company. Thank you.

⭐️⭐️⭐️⭐️⭐️
Vinny and Brandon did a fantastic job on our swim spa repair. They were professional, friendly, and clearly very knowledgeable. They took the time to explain everything they were doing and made sure the spa was running perfectly before they left.
It’s great to see engineers who genuinely care about their work and customer satisfaction. The whole experience was smooth and stress-free.
Highly recommend — thank you, Vinny and Brandon!

As usual arrived on time, Both engineers Very polite and got to work on finding my hotub leak. Took time to enquire any ideas from me on where it may be coming from. The worked very well and dismantled both ends to check for water. Eventually found two and possibly three places small leaks were dripping. Showed me where they were. Two O rings needed replacing . The opened side to ensure no others were visible ,none found . Leak fixed they put all side panels back, cleared up and asked if any other problems or chemicals needed. In all a very satisfactory visit, and left a happy customer with no leaks visible now! Thanks so much great job guys.

We have had our hot tub for five years and it gets cleaned and serviced every three months. Last week our service engineer was Brandon who cleaned and serviced our hot tub to make sure it carries on working perfectly and looks as good as new. Brandon was very thorough, friendly and courteous and left our property clean and tidy.

Tracey was a superstar. Love these guys ❤️

Had our quarterly hot tub service and Brandon was brilliant. Punctual , polite and helpful. Well done.

We have had regular servicing since purchasing our Hot tub 18 months ago.
It’s really reassuring to know it is being maintained which hopefully means we will have many years enjoying it! For our last service we had Toby and Brandon. They are reliable, professional and super cheerful! Everything was left clean and tidy. Very happy with the service provided:)

First class experience with the installation guys. They arrived early, installed the hot tub with no dramas and Sean Law, the engineer then went through the whole set-up and maintenance regime with me, explaining everything clearly and enthusiastically.

It is refreshing to see people who enjoy their work!

Can't wait for the temperature of the water to warm up now so we can try it out!!

Serenity hot tub

So pleased with this item and cannot wait to try it out.

The service and Team have been excellent from ordering to delivery and installation

Would definitely recommend to family and friends

I purchased my Hot Tub from The Hot Tub and Swim Spa company some 12 years ago and have had it regularly serviced by them ever since. During that time a number of engineers have come to perform the quarterly service the most recent being Toby who was very pleasant, polite and got on with his job professionally without guidance.

Brandon came to drain down my swim spa as I am going to be unable to use it for now.
As ever the company has been accommodating, polite and flexible.
I have had my Swim spa for a few years and Brandon who is relatively new to the company, he was pleasant professional and I wish him well.
The company have always helped where needed and treat customers as individuals with individual needs.
I wish them all well in the future.
Mrs H Russell.

Kept informed of Sean’s arrival time issue was quickly identified and repaired quickly. As it was a small leak Sean took the time to wait and double check that repair had been successful- many thanks

Excellent experience from start to finish. After purchasing our swim spa and being impressed with the sales, installation, and aftercare, we signed up for the annual servicing contract — two years on, we’re still delighted.

Brandon recently completed our winter shutdown and was professional, knowledgeable, and left everything spotless.

Highly recommended.

Despite a freezing cold morning Brandon arrived on time and did a great job. Been with the company for a while and not been disappointed.

Brandon the service engineer arrived on Tuesday on time for the quarterly swim spa service. Super polite, very helpful and great customer service. Well done Brandon

Brandon arrived on time on a very cold morning to carry out a routine service, due to the very frosty conditions it took longer than normal as Brandon had to do a lot of the work manually. He was very courteous and made sure I was happy before leaving.
Highly recommended

I wanted to take a moment to share my wonderful experience with Sean, who recently installed a cover lifter on my hot tub. From start to finish, Sean was incredibly professional and efficient. They arrived on time, had all the necessary tools, and worked diligently to complete the installation.

Sean's attention to detail was impressive, ensuring everything was perfectly aligned and securely fastened. They also took the time to explain how to use the cover lifter properly and provided helpful maintenance tips to keep it in great condition. Their friendly and approachable demeanor made the entire process smooth and enjoyable.

I am extremely satisfied with the quality of work Sean provided and would highly recommend their services to anyone in need of hot tub installations. Thank you, Sean, for making this such a positive experience

Many thanks to Vinny Toby and Brandon for a job well done. Every aspect from removal of old non working tub to installation and commission of replacement went smoothly. If your thinking of a hot tub purchase would be happy to recommend to any buyer