We have tried using this software for a few years now. I would not recommend them to anyone! No support unless you want to speak with AI. Our state is now requiring certain verbiage on estimates -... Toon meer
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Lees wat reviewers zeggen
Would not recommend. Customer service is the worst. Bad attitudes when they weren’t trained correctly. Takes hours for a response. They hold money if you don’t send in bank statements. They allow the... Toon meer
Bedrijf heeft geantwoord
In a demanding industry where time truly is money, HCP makes life easier for me, my technicians, and my customers. Bringing our database together into one all-in-one platform has streamlined everythin... Toon meer
Bedrijf heeft geantwoord
Big Island window Pros. I have 3 separate windows that were broken fixed. They returned my phone calls and came as soon as they could, measured the windows and sent me an estimate. I called them an... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Housecall Pro is a top-rated software for the trades. Run and grow your business, get booked online, schedule, dispatch, track your fleet, invoice, accept payments, and more.
Contactgegevens
Nobel Drive 3636, 92122, San Diego, Verenigde Staten
- housecallpro.com
2,9
Gemiddeld
583 reviews
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Happy Users of House Call Pro.
Here at PK Plumbing we are very happy with House Call Pro! We have been using this program for scheduling and payroll since February and zero complaints. What has happened when I've had some small issue, there has always been an easy fix!! We have recommended HCP to other Plumbers and will continue to do so.
12 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hello! We're happy to hear that our software has been beneficial for your scheduling and payroll needs since February! It's great to know that any issues you encountered were easily resolved. We appreciate your recommendation! If you have any other feedback, please reach out to us at proadvocate@housecallpro.com
We have been with HCP for almost a year…
We have been with HCP for almost a year and so far so good! I enjoy their phone app. it's one of the easiest and smartest I have used. Keep up the good work HCP team and we'll be together for long time.
12 april 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Michael, Thanks for the feedback! We're happy to hear that you're enjoying our services and appreciate the easy-to-use phone app! Thank you for your kind words; we value your business and look forward to continuing to serve you. We appreciate your recommendation! If you have any other feedback, please reach out to us at proadvocate@housecallpro.com
Housecall Pro was great till robots took over
Housecall Pro was really great and worth every penny until the beginning of 2025. When we called, we couldn't talk to a human anymore for tech support. They would only relate thru AI. We couldn't get our questions answered. We no longer use HCP.
The software was terrific for our needs. They provided everything we needed, until we couldn't get customer service for tech support anymore.
We don't recommend HCP any more to any of our business friends or others.
It has been over 2 weeks since my complaint to HCP, after they emailed stating an agent would be calling me. No one has ever called me from HCP. We're done with their complete lack of customer service. They just don't care about customer service.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Susan,
We’re really sorry to hear about your experience — that’s not the level of support we want our Pros to have. We completely understand how important it is to speak with a real person when you need help, We’d love the opportunity to reconnect and hear more about your experience so we can continue improving our service and support options. Please email us at proadvocate@housecallpro.com with your company name and phone number, and someone from our team will reach out to you directly. Hope to hear from you soon!
Your feedback means a lot and helps us make Housecall Pro better for every Pro.
Helpful and Knowledgeable
The person I spoke to was very knowledgeable and good at explaining everything. I learned the new feature very quickly and have been enjoying it very much! Housecall helps my business exponentially!!
29 oktober 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hello Kathleen, We're happy to hear that the explanation of the new feature was helpful. It's great you learned quickly and are enjoying it! We appreciate your feedback on how Housecall assists your business. If you have any other feedback, please email us at proadvocate@housecallpro.com.
Housecall Pro
Housecall Pro has been absolutely amazing! Every time I reach out, their team is so helpful, understanding, and genuinely kind. They always take the time to listen and make sure I get the support I need. I really appreciate all the help they’ve given me, it’s made such a difference. It’s great to work with a company that truly cares about its customers.
4 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hey Rachel, Thanks for your feedback! We're happy to hear that our team has been so helpful and supportive! It's great to know that our assistance has made a real difference for you. We truly value your feedback and appreciate you taking the time to share your positive experience. If you have any other feedback, please email us at proadvocate@housecallpro.com.
Housecall Pro took money that was…
Housecall Pro took money that was deposited for materials as a transaction, resulting in me losing almost 3k. I called and spoke to two support agents and stressed the importance of getting back to me that night and they never did. I still haven't received a call. Inexcusable
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi JB,
We’re truly sorry to hear about what happened — we completely understand how serious and frustrating this situation must be. That’s absolutely not the experience we want for our Pros. Could you please email proadvocate@housecallpro.com
with your company name, phone number, and any relevant details to help us expedite the review. Thank you for your patience — we’re committed to resolving this for you quickly.
Was using up to 3 of their services and…
Was using up to 3 of their services and down to 1... over last 6yrs
Not happy with customer service and communication
There charges along with knowing what they're doing is ridiculous.
25 september 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi George,
We’re truly sorry to hear about your experience — we understand how frustrating it can be when communication and service don’t meet expectations. That’s not the experience we want for any of our Pros. We’d love the chance to look into this further and make things right. Could you please email us at proadvocate@housecallpro.com with your name, company, and phone number so we can review your account and better understand what happened? Thank you for bringing this to our attention — your feedback helps us improve. Hope to hear from you soon!
I have used the chat support feature…
I have used the chat support feature recently and it has been wonderful. I was acknowledged immediately and assisted within 3-5 minutes which is fine because I just keep working. There are some functions that I was disappointed that they weren't available but hopefully soon!
7 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Julie!
I'm Chelsea with Housecall Pro! Thanks for reaching out and letting us know about your experience with our Chat Support! We're so happy to hear you've had awesome interactions and they seem like they were pretty quick as well.
I'm definitely sorry to hear about some of the features you were disappointed weren't available. I'd love to connect with you a little bit about this. Would you mind sending me an email to ProAdvocate@Housecallpro.com so I can dig in with you a little more? We're always looking for ways we can get better and your feedback about features is important.
Thanks again for sharing your experience about our Support team! I can't wait to pass this along to them so they know what a difference they make. Looking forward to hearing from you soon about those additional features!
Housecall Pro is the best CRM i have…
Housecall Pro is the best CRM i have used. The combability, easy of use and support is the best.
I have used several CRM's over the years and HCP is the best value with price and features by far,
I'm very happy with it and will not change it.
11 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Erick! Thanks so much for your feedback, we really appreciate it. We're so happy to hear you're having an awesome experience using Housecall Pro! I'm sure you've seen us grow over the years so it's great to hear you're still finding the platform user-friendly and valuable to you. If you have any other feedback you'd like to share at any time, feel free to email us at ProAdvocate@HousecallPro.com and we'd be more than happy to take a look. Thanks again!
They're constantly making useless…
They're constantly making useless changes that slow down performance. Each update is a downgrade and if they actually used the program, they would see that.
The new scheduling is the worst roll out so far, now I need to have 2 or more windows open at a time on different screens in order to see available times and technicians. I guess if you're a fan of AI then maybe it's ok, but if you actually do the job, it's now much harder. Trying regularly to get my company to switch to another software.
So they say they're going to reach out and a week alter and crickets.
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Lisa,
We’re truly sorry to hear about your experience — we completely understand how frustrating it can be when updates feel like they make things harder instead of easier. Your feedback about the new scheduling experience is incredibly valuable, and we want to make sure your voice is heard.
We’ve located your account and our team will be reaching out directly to learn more about the challenges you’re facing. Your perspective is essential in helping us improve performance and usability for Pros who rely on Housecall Pro every day.
Thank you for taking the time to share this — we really appreciate your honesty and patience as we work to make things better. Hope to speak with you soon!
Great service
Great service, absolutely all questions solved by customer support in few hours 🏍️.
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Dmitrii! We appreciate you leaving this awesome review for us. We're happy to know that you're having a great experience, especially with our Customer Support teams. I'm glad to hear you're getting issues resolved in a timely manner. If you have any additional feedback you'd like to share at anytime, feel free to send us an email to ProAdvocate@HousecallPro.com and we'd be happy to jump in!
Great product that save's me hours every day.
I'm a small business and personally love housecall pro. Saves me hours of work every day. Works exactly like how I'd expect it to work, and I love how it integrates into QuickBooks for my accountant. Friendly staff that have always been great at answering questions. I totally recommend Housecall Pro.
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Nate! This is amazing feedback. We're really happy to hear that our product saves you time and integrates seamlessly with QuickBooks. That's exactly why we created Housecall Pro :) It's also great to know our staff has been helpful getting your questions answered. We appreciate your feedback and your recommendation! If you have additional feedback or want to work on anything else, feel free to email us at ProAdvocate@HousecallPro.com.
I hate Housecall Pro
This company was nickel and diming my company per invoice, per ticket, per whatever else. I finally switched to another company 6years ago and despite this change and my constant insistence to delete my company data and leave us alone, they continue to call and email harassing my employees and myself. In fact, I'm only leaving this review because I got another email today asking for a review, so here it is. GO AWAY and STOP harassing people.
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi All-Tech team,
I'm Chelsea with Housecall Pro. I'm so sorry to hear that our teams are still contacting you after 6 years of not using our platform. That is absolutely not the experience we want you to have and I'd like to make sure this is the last time you're contacted by us.
I took a look at your account information and made sure to opt you out of all calls, emails and text messaging in case you were getting those. I'm not sure why this happened, your information was already removed outside of your name and historical account information, but I'm making sure we respect your wishes to stop being contacted. If this keeps happening, and you continue to get emails or calls from anyone saying they're from Housecall Pro, please email me immediately at ProAdvcoate@Housecallpro.com and I'd be happy to ensure we stop.
Thanks for reaching out and giving us an opportunity to correct this mistake. Please feel free to contact me with any continuing issues.
Great Interface, Lacks Some Features
We've been using HCP for most of this year, so not quite a full 12 months yet. Our experience has been mostly great. I do feel the pricing could be better, lots of add on fees depending on features you may or may not want to use, plus paying for additional users is kind of a bummer. One major feature I wish the system supported: videos. Videos are SO helpful on our jobsites and not having the ability to take and upload videos from the field is probably our biggest complaint. We love the ability to text customers from the platform, the automatic notifications the customers get, and the general ease of use on the platform. Could be a five start experience with some upgraded features and pricing adjustments.
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Carrie!
I'm Chelsea with Housecall Pro. This is awesome feedback, I'm really happy to hear your experience has been mostly great!
Thanks for letting us know a little bit about the pricing and feature add-ons. We'd love to be able to offer every feature available to our Pros, but some of these features are more expensive to build and support. If we offered them for free, we'd be forced to raise the subscription price for all our Pros, even if that feature isn't something they need, so we try to offer it as an option for an additional price instead. We hope this allows our Pros better flexibility with pricing.
I hear you about the videos! We do have a video feature using our HCP Cam add-on, but to your point, that's available for an additional price. It might be worth exploring if you think it'll make a good impact in your jobs and workflow.
I'll see if I can connect with you in the coming days a about this feedback and how we can help optimize your business. I'd love to hear a bit more about pricing models you've used in past platforms and how those worked. We're always looking to improve and feedback like this is incredibly beneficial to us! If we're not able to connect, feel free to reach out to ProAdvocate@Housecallpro.com anytime with feedback and we'd be happy to take a look!
Helped grow my business in the first…
Helped grow my business in the first month! Sales are up and I even get tips. Would like to see dark mode available to IOS and desktop. Also need a more well defined debrief section for work orders. Would be nice to be able to customize software...
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Logan! I'm Chelsea with Housecall Pro. I'm so excited to hear of your progress in such a short time! We love hearing our Pros are getting everything they need out of our software, but especially when we hear it's having a great impact on your sales and helping you earn more revenue through things like tips.
I'd love to connect a little bit about the features you're requesting like a dark mode and a debrief section. Would you mind emailing me at ProAdvocate@HousecallPro.com so we can connect about this more? I like to pass along any additional context to our Product team so they have an understanding of why this is important and what it could change. Hope to hear from you soon!
I do not like that you cannot speak…
I do not like that you cannot speak with someone in customer service. To the best of my knowledge, it is all online chats. My last experience was horrible as I was transferred 4 times (from one person to another ON A CHAT!). It takes hours to get an answer to something that could take minutes if it was a LIVE person. Also, working in an HVAC company, there are things that should be made for our industry specific and they are not. This is not a one-size-fits-all type of software. I submit suggestions and am waiting for them to be implemented (not holding my breath) and they are not major things. I feel the enhancements that have been made were not needed at all!
6 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Maureen,
We’re so sorry to hear about your experience — we completely understand how frustrating that must’ve been. 💙 We never want our Pros to feel unsupported, and your feedback means a lot.
We’d love to learn more and make things right. Could you please email us at proadvocate@housecallpro.com
with your company name and phone number so our team can follow up directly?
Thank you for sharing your thoughts — it truly helps us improve.
The platform is user friendly and very…
The platform is user friendly and very intuitive. I’ve used a number of other platforms and HCP is by far the best.
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Daniel :)
Thanks for this feedback! We're happy to hear that your experience has been user-friendly and the platform feels intuitive. We're especially glad to hear that you've had experience with other platforms but ours is the best! That's always really nice to hear.
If you have any additional feedback or need anything, feel free to email us at ProAdvocate@Housecallpro.com and we'd be happy to connect with you. Thanks again!
Excellent customer service.
I'm new to Housecall Pro so I've had lots of questions and the support team is always knowlegable, responsive, and personable. I couldn't ask for more.
1 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Cara!
I'm Chelsea with Housecall Pro! I really appreciate hearing how our support team is helping you as a newer Pro using our platform :) We aim to be all of those things: Knowledgeable, Responsive and Personable so it's great to hear that's been your experience so far!
If you need anything additional or have any other feedback that would make your experience 5 stars, feel free to email me at ProAdvocate@Housecallpro.com and I'd be happy to jump in with you!
Thanks again for this excellent review and feedback! We appreciate you!
HCP has been great for our Plumbing…
HCP has been great for our Plumbing company. We have grown together over the years and they are constantly improving the quality of the application to better help business owners run their day to day operations, from anywhere..
There is still room for improvement and I know they will get there in time. Overall we are happy to be part of the HCP community. Let’s grow !!!!
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Nick!
We're so happy to hear you're happy! Creating these relationships with our Pros is extremely important to us. We want you to feel like we're always innovating for the betterment of your business so you have more time to do the important things in life. I love hearing that you feel like you've been able to grow with us and know that we're not done yet! This was a great review to read and respond to :)
If you have any feedback on things you feel like could be improved, feel free to send us an email at ProAdvocate@HousecallPro.com and we'd be happy to spend some time digging in with you.
In the meantime, we hope to have many more years serving you and your plumbing company!
This software is not where it needs to…
This software is not where it needs to be as of yet. There are some clear changes that need to be made to make this more effective. Hopefully they fix this before we switch.
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hello!
Thank you so much for sharing your honest feedback — we’re truly sorry to hear the software hasn’t met your expectations yet. We completely understand how important it is for the tools you use to be efficient and effective for your business.
We were able to locate your account and will be reaching out soon because we’d really value your input. We’d love to hear more about where you think the software should be and what changes would make it more effective for you and your team. Your insight helps us continue to improve for all our Pros. Look forward to speaking with you.
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