We have tried using this software for a few years now. I would not recommend them to anyone! No support unless you want to speak with AI. Our state is now requiring certain verbiage on estimates -... Toon meer
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Lees wat reviewers zeggen
Would not recommend. Customer service is the worst. Bad attitudes when they weren’t trained correctly. Takes hours for a response. They hold money if you don’t send in bank statements. They allow the... Toon meer
Bedrijf heeft geantwoord
In a demanding industry where time truly is money, HCP makes life easier for me, my technicians, and my customers. Bringing our database together into one all-in-one platform has streamlined everythin... Toon meer
Bedrijf heeft geantwoord
Big Island window Pros. I have 3 separate windows that were broken fixed. They returned my phone calls and came as soon as they could, measured the windows and sent me an estimate. I called them an... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Housecall Pro is a top-rated software for the trades. Run and grow your business, get booked online, schedule, dispatch, track your fleet, invoice, accept payments, and more.
Contactgegevens
Nobel Drive 3636, 92122, San Diego, Verenigde Staten
- housecallpro.com
2,9
Gemiddeld
583 reviews
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Workable, but wish I'd chosen something different
It's a pretty good program and fairly easy to get started into. However, they are constantly adding new features and changing things instead of working out the many known bugs and issues that slow down users daily. Lots of the promised features don't work at all and yet they add things like AI call answering. The blue chat bubble is an utter and total waste of time.
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Jessica,
Thanks so much for sharing your honest feedback — we’re really glad to hear you find Housecall Pro easy to use, but we’re truly sorry for the frustration caused by bugs and ongoing changes. We completely understand how disruptions can affect your day-to-day work.
Our team is always working to balance fixing issues with releasing new tools to help Pros grow, but we know it’s just as important to keep everything running smoothly. We’ve noted your comments about performance, the chat bubble, and new features like AI Call Answering — and we’ll make sure this feedback reaches the right teams.
We’ve also found your account and will be reaching out directly to learn more about your experience so we can better understand how to improve things for you and other Pros.
Thanks again for taking the time to share — your insight helps us build a better product for everyone.
Overall happy
We have been using House call pro for 3 years now. The beginning was rough but in the last year they have really outdone themselves.
From quickly and efficiently resolving the technical issues to customer support and working with customers in meeting their budget, I'm quite happy.
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Geo!
I'm really glad to hear your experience has improved over the years you've been with us. We definitely don't take that trust for granted! We've been working extremely hard adjusting and updating all facets of our business to make our Pro's experience even better and it's nice to hear that you're noticing those changes! All of that comes from awesome feedback from our Pros so we can make those changes and be better, so thank you for sharing!
If you do feel like there's more you'd like to see improved, feel free to send an email to ProAdvocate@Housecallpro.com and we'd be happy to take a look and pass those recommendations on for you.
Thanks again for being willing to share your honest opinions that help make us better!
A business tool that’s worth every penny
Great company a truly all purpose tool for my business from a streamlined CRM to running analytics, price book and call center. Plus I hate paperwork and I find cheaper and way easier to use than competitors.
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Robert :)
Thank you so much for this feedback!! One of the main reasons we created Housecall Pro was to do the mundane side for you and give you tools to better run your business so you have more time back. I also love hearing you feel like you're getting all that value for a good price, which is definitely important to us.
We're always looking for feedback so if you do find something you feel like could be improved or easier, let us know by emailing us at ProAdvocate@Housecallpro.com and we can take a look!
Sounds like you've had a great experience so far and we look forward to continue to give you ever penny's worth!
I use House Call Pro to do my lawncare…
I use House Call Pro to do my lawncare business and my customers love it ive had a few problems but ive worked it out with customer service no complaints here
1 juni 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Chuck!
This is awesome! Thanks for sharing with us that the platform is making it easy for you and your customers. We love hearing about your customer's experience and that they're also really liking the platform.
I'm also happy to hear that the few issues you have had, have been resolved by our excellent support team! That feedback is incredibly meaningful to them and I can't wait to share.
If there's anything else you feel like you'd want to improve or any ideas you might have, feel free to share them by reaching out to our email: ProAdvocate@Housecallpro.com and we'd be happy to connect with you.
Thanks again for your feedback and sharing your experience. We're glad it's making a great impact :)
We love Housecall pro and recommend it…
We love Housecall pro and recommend it to anyone that asks. Its easy to use and packed with features we use every day in our plumbing business.
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Pembroke Plumbing team!
We're so happy to hear you're loving Housecall Pro and all of our features! We try to create features that optimize your business and maximize your time. Thanks for also recommending us to other Pros. We want to make as many lives easier as we can and we take those recommendations seriously, so thank you!
If there's anything else you feel like we could do better or you'd like to see implemented into our features, send us an email at ProAdvocate@Housecallpro.com so we can connect about those. We're happy to pass along any feedback to our Product team for future consideration.
Thank you so much for sharing this with us! We hope we can continue to make things easier and give you the tools to you need to optimize and scale your business!
Housecall Pro has helped us streamline…
Housecall Pro has helped us streamline our operations. Tracking maintenance calls and auto-monthly billing has helped tremendously compared to our last software experience. Customer Service is always quick and reliable to answer any questions and give suggestions and instructions.
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Butch!
This is excellent news! We're really glad to hear some of our automations are helping you streamline some of your operations, which I'm sure is giving you a little time back in your day. The team will be ecstatic to hear the features they're creating are doing exactly as we intended :)
I'm also really happy to hear our Customer Support as been quick and reliable. The Support team prides itself onto making sure we have the ability to understand your question and provide actual solutions or recommendations, so it's nice to hear the work they're doing is effective.
If there's any recommendations you have for us to make anything better, let us know by emailing us at ProAdvocate@Housecallpro.com. We'd love to take a look and are always on the hunt for great feedback.
Thanks again for your awesome review of our platform! We look forward to making it even easier to streamline your operations in the future!
Don't look any further, this is the software to use.
I have been using HCP for many years and love the program, it has everything I need.
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Jay!
I'm so happy to hear after all these years you're still happy with the program. We strive to make things better for all of our Pros and it's really nice to hear some of our legacy users still finding that the case, even after all the changes I'm sure you've seen :)
Feel free to reach out with any idea or suggestion you might have by emailing us at ProAdvocate@Housecallpro.com and we'd be happy to take a peek!
Thank you again for this feedback, we look forward to serving you for many more years!
Wanted to cancel after a short period…
Wanted to cancel after a short period of time, they wouldn't let me and are holding onto my money. Wouldn't be reasonable and let me just pay for the months I used.
10 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Dalai,
I’m truly sorry for the frustration and disappointment this experience has caused — that’s never what we want for our Pros. After reviewing your account, I saw you’re on an annual plan that was paid in full back in October, which is why this situation needs further review. I also listened to your call with one of our cancellation specialists, who explained our 14-day money-back guarantee for annual plans and mentioned getting leadership involved in your billing request. It looks like that conversation took place yesterday, and someone from our team will be reaching out via email soon with a decision.
Your cancellation request has been submitted, and we truly appreciate your patience and understanding as we work to make sure everything is handled the right way. If you have any other questions please feel free to reach out to us at proadvocate@housecallpro.com
They keep charging for add-ons we never…
They keep charging for add-ons we never agreed to. The system can't adjust payments after the invoice is submitted. For example, if a customer adds a tip, we can't manually include it in the invoice, which causes discrepancies when recording entries in QuickBooks. I tried resolving these issues with them, but they never fixed anything, issued refunds, or provided credit for wrongful charges. It's dishonest and not a service worth hiring or keeping.
6 november 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hello Edimar, I hope this message finds you well. I’ve also left you a voicemail and sent a text message to ensure we connect. Additionally, our Billing team may be reaching out to you in regard to this as well. First and foremost, I want to sincerely apologize for any inconvenience you’ve experienced. This is certainly not the level of service we strive to provide at Housecall Pro. After carefully reviewing your case and consulting with our Billing team and management, we’ve decided to issue a refund of $245.61 for the Pipeline subscriptions. This refund covers both September’s enrollment/renewal and October. Please rest assured that the HCP Cam subscription was canceled before any charges were applied. Thank you again for your patience and understanding. If you have any questions or would like to discuss this further, please don’t hesitate to reach out to me directly. I’m here to help!
spam calls
spam calls, at least 5 a day never sign up for this
14 oktober 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hello! Sorry about this issue. We are always working to make things better for our pros to help them grow and manage their business. We have assisted over 30,000 pros in this way, so always looking to help as many as we can! If you could email me at proadvocate@housecallpro.com with the phone number(s) we are calling, I can work to help here. Hope to hear from you soon and have a great day!
Terrible Customer Support
I'm on my free trial and I've been denied to using House Call Pro's payment system to charge customers before I even have a real membership. I've been looking to get into contact with their payments team and customer support keeps shutting me down and saying "We cant do anything" or "We've put you in our call list". Its been days. Terrible service and the customer support people lie to you just to get you off the phone and your problems too.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi William,
We’re truly sorry to hear about your experience, especially while you’re still in your free trial. It’s absolutely understandable to feel frustrated when you’re trying to get started and can’t get the help you need. Hearing that you were told “we can’t do anything” or that you were placed on a call list doesn't seem right or the experience we want you to have.
We’d really like to make this right and ensure your concerns are properly addressed by our team. Can you please email us at proadvocate@housecallpro.com with your company name and a good contact phone number? We hope to hear from you soon!
Fraudulant charges and climbing prices
Fraudulant charges and climbing prices. Won't respond / cut me oglff when I challenged them.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hello John,
Thank you for reaching out, and please accept our sincere apologies for the inconvenience you've experienced. We want to investigate this fully and find a resolution for you, but the information provided isn't quite enough to locate your account or past communication history.
To ensure we can dig into this immediately and give you the definitive answers you need, please send an email to proadvocate@housecallpro.com that includes the following:
*Your Company Name
*Your Login Email
*Your Phone Number
We take your feedback seriously and are committed to helping you resolve this issue quickly. As soon as you send that information, we'll get started.
It's gotten a lot better
Eh. I've used them for a couple of years now and would switch to a different platform but feel somewhat stuck with them at this point. Biggest complaint so far is the invoicing and time tracking on jobs. All my techs complain about clocking in/out of jobs as it seems to always have issues, especially on larger projects where we have 10+ visits on the job. The invoicing is almost unusable in my opinion. We used to use Quickbooks and were able to make adjustments after an invoice was sent (for example, whether to accept credit card or not). With Housecall Pro, once the invoice has been sent I've been told you can't make these changes. Kind of a problem on an invoice worth $10k+. A simple mistake could end up costing you hundreds of dollars in fees. Estimating used to be pretty rough as well, but they just released an update that has made it a lot better so far.
I'd recommend trying a different platform. Housecall Pro is decent but isn't capable of being the "ultimate" solution it's trying to be.
Update: They've made changes to invoicing and estimating that have made the service a lot better. Previously it was pretty rough. Still a lot of work to do on the project management side, but for the price we can definitely make this work now.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Garrett,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that invoicing and time tracking have been frustrating for you and your team — we know how important those features are for running your business smoothly. We appreciate you acknowledging the recent estimating updates, and we’ll be sure to share your feedback with our product team as we continue improving these areas.
We’d really like the chance to learn more about your experience and see how we can help address these issues directly. Can you please email us at proadvocate@housecallpro.com
with your company name and a good contact phone number?
They refuse to cancel my account
Housecall Pro refuse to cancel my account, Ive contacted them at least 15 times and the account is still open and linked with my social platforms with me having the option to terminate it.
Please do yourself a favor and find a different software, I'm using Workiz and Jobnimbus and it's much more friendly and professional!
Update: Housecall pro called me and tried to help - thank you.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hello, I did happen to reach out to you today, and I was unable to get to connect with you. I will send an email to you, to see if we can connect! Thank you, on our end it looks like everything was cancelled, and it was just a free trial. If you would like us to add you to our DNC list, please let us know!
Tried to cancel HCP assist multiple…
Tried to cancel HCP assist multiple times. They say they "call" and ask if there a better time to call but nobody calls and they avoid you. It has been three weeks since trying to cancel and nothing!
3 oktober 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Yuri,
Thank you for your feedback, and please pardon our delayed response — I wanted to ensure everything was fully resolved before reaching out.
Our team made multiple attempts to connect with your company regarding the cancellation of the HCPA feature on your account. This included phone calls, text messages, emails, and voicemails starting on September 18th. Unfortunately, we weren’t able to connect directly, as verbal confirmation is required to complete the cancellation. We completely understand how busy things can get, so we tried reaching out at different times of day to make it as convenient as possible.
Great news! I reviewed your chats and saw your most recent written request to cancel, — I went ahead and made sure this has now been taken care of for you.
If you have any other questions, please don’t hesitate to reach out to us at proadvocate@housecallpro.com
.
Wishing you a wonderful Wednesday! 🌻
Won’t stop cold calling me after I said…
Won’t stop cold calling me after I said I’m not interested.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Hunter, thank you for your review. We apologize if our outreach felt intrusive—that’s never our intention. To ensure this doesn’t happen again, please send your name and number to proadvocate@housecallpro.com so we can add you to our Do Not Call list. Have a great day!
Hands down the worst platform I’ve ever…
Hands down the worst platform I’ve ever used for marketing. There is zero customization — you can’t remove their logo or email address from your messages, you can’t hyperlink anything at all, and every layout turns into double-spaced chaos. The editor feels like it was built in 1998. And support? Nonexistent. Was on chat for over an hour on my second person and he said he needs to step out for a 30-40 minute meeting lol! I don’t need a help article — I need 40 minutes with their developer so I can show them how a real platform should work.
30 september 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Kerry, We appreciate your feedback and are sorry to hear about the issues you encountered with our platform's customization, editor, and support. We'll investigate the limitations you mentioned and the support experience you described. Your comments will help us improve. I wanted the chance to connect with you, but I am having a hard time finding you in our system. Can you send me an email at proadvocate@housecallpro.com with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!
The absolute worst!
The absolute worst!! The customer service is by far the worst we have ever experienced. They will do updates and make your estimates and invoices look completely different with no recourse to go back to the original format. The system glitches non-stop. We will be taking our business to Service Titan.
23 september 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hi Sadie, We appreciate you taking the time to share your experience. We're sorry to hear about the issues you've encountered with our customer service, estimate/invoice formats, and system glitches. We'll review your feedback as we work to improve our services. Going to make an attempt to reach out and see how we can assist here. Hope to connect with you soon!
They continued to charge us even after…
They continued to charge us even after we canceled our account
18 september 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hello Ari,
I'm sorry to hear you've been experiencing issues with your account. I have looked into this for you, and it appears your account has been fully closed and the charges you were concerned about have been refunded. I can confirm that the charges you saw in August were for an add-on feature called Pipeline, which is billed separately from the main subscription. I can also see that a refund was issued for all of those charges. While it is unfortunate that you will no longer be using Housecall Pro, we wish you the very best as you continue your endeavors. If you have any further questions, please feel free to reach out to our team at proadvocate@housecallpro.com.
No Support
3 months into our on boarding, we are not on board.... we have found that their support is non existent.... they are great getting the sign up and payment....
We were told that QuickBooks data would work with Housecall pro without redundant data entry, however that has not been the case…
The overall features seemed to be great, just wish our time and money resulted in any benefit- it has not.
The onboarding is limited, they allocate a time limit for onboarding calls, and in our case , the onboarding rep has been on vacation, no back up support, and no response. For us, its been a huge waste of time.
15 september 2025
Review zonder uitnodiging
Antwoord van Housecall Pro
Hello Tom,
Thank you for sharing your experience with us. I’m truly sorry that the onboarding process and QuickBooks integration didn’t meet your expectations, and that our support hasn’t felt as helpful as it should.
After reviewing your account, I saw that your representative provided a point of contact during her absence and that several onboarding calls were rescheduled or missed. We completely understand that schedules can be challenging, and we always do our best to find times that work for everyone.
I had hoped to connect with you directly to better understand the issues you faced and hear your feedback. I see you’re now working with our Retention team, So we wanted to truly wish you success moving forward and the very best in your business endeavors.
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