House Designer Reviews 

113
•
TrustScore 5 uit 5

4,9

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Mirela was amazing - nothing was too big and ask and totally got our concept from the start. Her knowledge and advice were great and the art of possible realised. Highly recommend this service and wor... Toon meer

Beoordeeld met 5 van de 5 sterren

We ordered an interior design package with 3D visuals/walkthrough for our new home. We spoke to Samantha regularly throughout the process either by video call, or via e-mail. Samantha was very a... Toon meer

Beoordeeld met 5 van de 5 sterren

House Designer completely transformed my living room. I didn’t think professional design could be this accessible, but their package was great value for what I got. The designer understood my taste an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Mirela was simply wonderful. She listened so carefully to what I wanted for my garden; the outcome was elegant and perfectly suited to the house. What I even appreciated most was her guidance on plant... Toon meer

Bedrijfsgegevens

  1. Binnenhuisarchitect
  2. ook in
  3. Architectonisch ontwerper
  4. Buitenverlichtingontwerper
  5. Landschapsontwerper
  6. Tuin

Geschreven door het bedrijf

House Designer® is a UK studio for online interior, garden and exterior design, working with homeowners across the country from our base in London. Whether you need design for a single room, a whole house or a garden makeover, you work directly with our own in-house designers on a plan built around how you actually live. We offer affordable flat-fee packages across interior and garden design, so the cost is clear from the start with no hourly rates. It is professional design made accessible, whatever your budget.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

113 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,9

Alle reviews

(113)

9 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

We had help with our garden design

We had help with our garden design, and it was great! Spoke to the designer within a few days of booking the service, got amazing tips and advice. The designer was always available for any follow-up questions. We were very happy that we used House Designer!

1 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy to provide review as a…

Very happy to provide review as a customer who had a very positive experience with House Designer. Alysia designed an open plan living-room and kitchen for me; she was extremely patient, very quick to respond, and happy to provide alternatives until she found me items that I really liked. I highly recommend and would use again.

26 mei 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

AVOID THIS COMPANY, a complete scam!

AVOID THIS COMPANY! It's a complete scam! I went for the ultimate design package for £500 to design my master bedroom, which turns out to be a pure loss to me in terms of money and time. See my full story below:
1. You get 1 revision from the designer once a day. Normally, both sides won't spend more than 3 weeks on the project. Instead of proclaimed unlimited revisions, you actually only get 15 revisions maximum in reality.
2. Re the actual design service, it is poorer than yourself and worth a penny. Alysia, my designer (not sure how many real designers are in this company), either copy paste from the pinterest picture I shared or used my sample google search items (I sent the search screenshot as an example and she used the results directly, no thought effort has been put). When I request a simple colour change from dark colour to beige on the current moodboard, Alysia asked me to pay extra as she said it is a new design! The 2D visualisation only contains the bed angle, but not other parts of the room. Towards the end of the design phase, Alysia asked me to confirm the design and items without showing me the visualization first. Then she subsequently realized that the dimensions of her design don't fit in. In addition, her design completely ignore my wardrobe, not budgeting the wardrobe in and nor providing the suggestion on it and argued that wardrobe is not included in my design. What kind of interior designers will make all those mistakes? !
Those poor design service stories are endless.

3. regarding to the advertised discount with the retailer, the only value I hope to get after the worst design service, you DON'T GET THIS either. They kept dodging my request of getting the discount to shop myself, saying I have to purchase through their trade account. However, they simply ignore my request to do the shopping myself.

Now 4 weeks have past and I have gained nothing. No 3D visual, no 2D visual, no wardrobe in my room, only the wasted money. I highly doubt if all the past reviews are authentic. That's what appealed to me at first, but it turned out to be a scam! The more money you spent with them, the more loss you'd incur!

14 mei 2021
Review zonder uitnodiging
Logo House Designer

Antwoord van House Designer

Dear Ellen,

I am sorry you were disappointed in the work we undertook for you. We are a small company that seeks to establish a friendly relationship with all our clients and so your comments are naturally of concern to us.

While we do not stipulate a limit to the number of client revisions per design package, from experience we expect this to be in the region of 1-4 cycles per project (broadly in line with the industry, for the most part, do specify the number of revisions allowed). We certainly do not “proclaim unlimited revisions” as you seem to suggest. To do so would be unsustainable under a fixed price. That we provided you with a total of 15 revisions (in as many days) we hope would be an indication of our desire to serve you rather than be a source of complaint.

You state that you did not get the advertised discount with the retailer. In correspondence with us you specifically requested we send you “the entire discount list that your company offer” (sic). Rather than “dodge” your request, we advised you that discounts are available but only on the items specific to each client’s shopping list (when bought through us). They are not available for clients to use independently of our involvement. Nonetheless, we estimated that the savings you were achieving on the shopping list were approaching £1,000, well in excess of our design fee.

Your comments regarding our design service are, I believe, a little sparing with the facts. Your “simple colour change” request was made very late in the day, after we had submitted the final design, and necessitated redoing the mood board, 2D visualisation and curated shopping list (in effect, a new design). With regard to the wardrobe, our understanding was that you were seeking a bespoke design from a third party. We do not cover bespoke items such as built in wardrobes. We therefore made a space allowance for the item .

We always work hard for all our clients...

House Designer.

Beoordeeld met 5 van de 5 sterren

Great experience

Had a great experience with Samantha. She listened to our requests and styles but explained why some of our ideas (such a corner sofa) just didn’t work in the room we had. We were also able to use her discount to get money off some of her furniture which was a great win! Would recommend

14 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic 3D plans for our new home!

We ordered an interior design package with 3D visuals/walkthrough for our new home. We spoke to Samantha regularly throughout the process either by video call, or via e-mail.

Samantha was very attentive to tweaking her proposals to suit our style. The finished visuals/video are really exceptional! It should also be noted it's incredible how connected Samantha is, responding quickly to e-mails at various times of the day.

I'd highly recommend House Designer to others. Samantha's plan has given us a great indication of how to style our new home :)

16 maart 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service!
Samantha was really helpful and responsive. She managed to capture what we wanted.
We are really pleased with her suggestions and love the way our new home looks!

19 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service by Samantha

Excellent service by Samantha . Very helpful through out the project and always available on the other side of the phone . I received good deals on some of the items I purchased . Through and through excellent and prompt service . Very happy and will use them again

11 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

House designer does not only provide great design but supports you throughout

House designer did a great job this year with not only designing our new flat to fit our taste (even though we were indecisive and didn't know what we were looking for) we but also helping us order with different suppliers and follow ups when there were issues with deliveries.

House designer definitely doesn't just do your design and leave you on your own but supports you throughout the entire process.

I am overall very pleased - Samantha is definitely the best. She was very patient with the design iterations to fit our needs showing continuous commitment, rigour and taste while advising and assisting us up to delivery of the design. She was also always responsive and eager to help. Thank you for everything you have done for us this year. You definitely made our life easier.

31 december 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

House designer clearly pride themselves…

House designer clearly pride themselves in going above and beyond the call of duty. I was in a dilema while planning my kitchen but after using their live chat service out of hours I might add, I felt totally assured that their advice was the best for my project as unbeknown to them it confirmed what the builder had suggested! I wish i'd contacted them earlier in my project but I wont hesitate to recommend them to my friends and family !

1 december 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommend house designer

Highly recommend house designer . Samantha has been quick to respond and incredibly patient. Worked with us to find the right style for us even though we didn't quite know what that was at the beginning! Faultless service. Will definitely be using again in the future . Thank you !

21 oktober 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I choose the ultimate package at £499…

I choose the ultimate package at £499 to design my open living room.
They also worked with me to create the design, helped source and buy certain pieces. The team are highly professional and definitely the best in the industry i will recommend

30 september 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Impressed

One word. IMPRESSED! The team was very professional and insightful. I got the ultimate package and I was not disappointed. I felt catered to every step of the way and I was very happy with the results. The online service was also very helpful during the covid period. Would definitely recommend this company for all your design needs.

25 september 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Such a great experience

Such a great experience. I’m a total newbie to all things design but the team was able to really nail down my personality in the new room design. I started with one room but now that room stands out so much I’ll have to do the rest of the house.

Thank you!

25 september 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Having struggled to decorate my…

Having struggled to decorate my apartment. I had to seek professional help. House Designer were amazing. I opted for the full service interior design (on-site)
Since I was living abroad, they managed the whole project from start to finish. It was stress free and the team did a great job.

19 september 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience

We had a fantastic experience working with the team - not only did they have great ideas, but they were very responsive and quick to come back to us at all times. They were good at adapting to our taste and providing multiple alternatives if there was anything we didn't love. We would definitely use them again.

18 augustus 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Concept

Great Concept, Great Execution!
House Designer provided a great service from start to finish. They guided me through the process with professionalism and expertise and achieved a great outcome!!

13 augustus 2020
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer