My order never arrived, it was never sent. They wouldn't issue a refund and the run around they gave me was astounding. If you order from them prepare to lose your money. They should not be in busines... Toon meer
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I wanted to return an order as the quality of the items was very poor. I did not even take the items out of the plastic bags. Initially, there was prompt engagement from the company acknowledging the... Toon meer
SHOULD BE FORCED TO CLOSE, LIES, LIES, LIES SINCE MAY 5 TH BEEN WAITING FOR REFUND 1000% UNACCEPTABLE CEASE & DESIST WITH STALLING SHOULD NOT TAKE 10 PLUS WEEKS FOR A REFUND!... Toon meer
Terrible experience—I am extremely disappointed with my recent purchase. The clothing I received looks nothing like what was advertised online. On top of the awful quality, the sizing is completely of... Toon meer
Bedrijfsgegevens
Contactgegevens
8 THE GRN STE 7610, 19901, DOVER, Verenigde Staten
- support@houseofceylan.com
- houseofceylan.com
1,5
Zeer slecht
49 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 36% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Scam, please I urge you dont waste your money.
Scam, scam scam, do not waste your money or time. The item I recieve while somewhat like the item looks on the website is different colours and different print. The material is horrendous. When I contacted about return they sent me 3 different emails offering different strategies and Small increasing increments to encourage me to keep the item. After the third email when I said I still wanted to return the item they then asked for my phone number for someone to call me. What a scam! They messed with the wrong person. They can keep their 20% restocking fee, and Ill pay to ship the air Balloon dress they shipped instead of the elegant photo online and lesson learned. Dont waste your money or time because they will take up days and hours of your time just trying to return a simple item. You scammed me once but never again.
12 april 2026
Review zonder uitnodiging
Antwoord van Houseofceylan
Dear Customer,
We are sincerely sorry to hear about your experience and the frustration our return process has caused you. At houseofceylan, we aim to provide products that perfectly match our online descriptions, and it is clear we did not meet your expectations this time.
Please accept our apologies for the repetitive communication you received regarding your return. Our intention was to offer immediate alternatives, but we understand this felt like a delay rather than a solution. We are currently managing a very high volume of orders, which has unfortunately impacted our usual response efficiency.
We want to assure you that we are a legitimate business dedicated to our customers' satisfaction. We do provide follow-up and solutions to every single customer through both email and phone. We would like to rectify this situation and process your return without further complications.
Please contact us directly so we can prioritize your case and provide a resolution that respects your time and your original request:
Email: support@houseofceylan.com
Phone: +1 (551) 213-2282
We value your feedback and are committed to making this right.
Best regards,
The houseofceylan Team
Sizing completely way out of whack- the…
Sizing completely way out of whack- the claim they pride themselves in sizing up- when you order a 2XL because you usually fit a L you don’t expect to fit only my mother who wears a S.
Further - if you look up the definition of a ‘sweater’- needs to be knit or crochet- not flattened pressed polyester. No stitch or crochet in sight. What a joke! And even funnier is their return policy- our city is going to have the best dressed homeless people around. I will make sure they give a nod to House of Ceylan!
10 april 2026
Review zonder uitnodiging
Antwoord van Houseofceylan
Bu müşteri için beden uyumsuzluğu ve iade/değişim konusundaki hayal kırıklığını gidermeye yönelik, profesyonel ve çözüm odaklı yanıtım aşağıdadır:
Dear Customer,
We are very sorry to hear about your experience with the jacket and the frustration you’ve encountered regarding your exchange request. At houseofceylan, our goal is to ensure every customer is happy with both the quality and the fit of our items, and it is clear we did not meet that standard for you.
Please accept our apologies for the lack of flexibility you experienced. We are currently navigating a period of very high demand, which has unfortunately led to delays and some rigidness in our support processes. However, we want to make this right. We prioritize responding to every single customer and finding a solution that works.
We would like to personally review your case to assist with a more suitable solution, whether that involves a return or an exchange for a size that fits you perfectly. Please reach out to us directly so we can resolve this for you immediately:
Email: support@houseofceylan.com
Phone: +1 (551) 213-2282
We value your feedback as it helps us improve, and we hope to have the chance to provide you with the quality service you expect from us.
Best regards,
The houseofceylan Team
Poor customer service
My jacket arrived, quality was awful. I ordered a large which I normally buy and even though I measured with their sizes, their jacket was far to tight.
I asked for a refund but they wouldn't then i asked to exchange it for a larger size and I would pay for return postage but they would not accommodate it either. I Won't be shopping with these guys again. Very disappointed. DO NOT ORDER FROM THESE GUYS.
10 april 2026
Review zonder uitnodiging
terrible
terrible! ordered something 8 weeks ago still have not received! do not order from this company! i tried to return and they said processed and its been 2 weeks still not shipped out!
13 februari 2026
Review zonder uitnodiging
This company is a scam
This company is a scam. I ordered 6 weeks ago, no merchandise, they lied and gave me a fake tracking number and insisted the item was on its way 2 weeks later the Chinese shipping company told me they never had this package. Do NOT shop here, they also remove all the negative comments off facebook and instagram immediately. Shop here if you want to loose your money, have no merchandise and get fake tracking number.
10 maart 2026
Review zonder uitnodiging
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