Housing Hand Reviews 

My application process proceeded smoothly and quickly. Everything went absolutely well without any issues or delays. Huge thanks to Nuno Santos for such a brilliant support. I appreciate it!

All of my questions were answered quickly and the answers were very helpful. It made renting a house as an international student easier and everyone was very nice when I was struggling with some parts of the application.

Carl was super quick and helped me ensure my application went smoothly, I am very happy with the service and will use Housing Hand in the future if needed!

They handle my request quickly and professionally, and they responded to all questions very nicely

Mina at Housing Hand was absolutely fantastic! She was super friendly, very professional, and always quick to respond to any questions I had. Her communication was excellent, and she really went above and beyond to help me. I felt fully supported throughout the process and couldn’t have asked for better service. I highly recommend Housing Hand to anyone looking for reliable and helpful assistance!

I was in a hurry to move. Housing hand and my case manager, Temitope, made it sure that they complete the process as early as possible.
Huge shout out to Tom and Temi in particular 🤩🤩🤩

Very simple and easy process and thanx to the team they were very helpful.

I first used Housing Hand's guarantor service 2 years ago, and I decided to return to them again this year. My application was quite chaotic at first as I was feeling very confused and panicking throughout the process. However the team, especially Yusuf, was incredibly kind and patient. He guided me through every step and ensured that my application was completed without any trouble. Big hands to the team for their amazing support!

The advisor was so helpful throughout the process, went above and beyond to make sure everything went well and smoothly, very polite, professional and resolves all our queries in an excellent manner. Even when she is busy on a call Mena will always give us a call back. Thank you so much you are really appreciated. 100% feedback

Avoid! they are currently trying to claim up to £3k off me and my flat mates for rent arrears, however it turns out our housing agency has not received any money from Housing Hand at all. i have tried to get in contact with them as
I have now sent 6 emails to which no response, i have called 10 times on different days to get “sorry no one is available right now” and then hangs up, not even a hold, to discuss why we owe them money when they haven’t fulfilled there agreement.

The process went smoothly with the help of associates from Housing Hand. Thank you and have a good one.

They refused to refund my £20 on boarding fee despite not processing my application. I talked to a member over the phone that requested I pay the £20 on boarding that very day even though at that point I wasn’t even half way done with the application. My application never got processed by Housing Hands as I had to defer my uni place till next year. It’d be understanding had I submitted the application and I couldn’t get a refund however that’s not the case.

Reply: Trust pilot doesn’t allow email address in reviews. However I’ve backdated the date of experience to the last day I communicated with Mena from Housing Hands.

2nd reply: I’ve provided my details as requested to the email address mentioned. I wait to hear back on the refund.

Update: they refused for my £20 refund simply because there was email exchanges between me and another needed from the housing team which still fires not need the £20 fee terms and my application wasn’t even fully processed nor had I ever submitted my application. Never using this service again.

Communication from these people leave a lot to be desired. Be prepared to have to chase them down if you need anything. The set up process saw me having to do the same tasks 2/3 times at each stage which I found frustrating.
The fees they charge are steep.
When you do find yourself in a position where you need to actually use the service you paying those steep fees for be prepared to have to find another way like I did.
Turns out, by their policies, they are quite content on letting your predicament spiral out of control before they lift a finger to help you. They just don't see the point that it is not in their clients best interest to insist on an invoice to be sent from the AP who are in no hurry to do so considering they stand to gain a lot by allowing the tenant to default on the 14 day window they have to pay the outstanding rent without penalty
They would be better suited to the named housing hindrance than housing hand.
I feel well and truly shafted by this company. I would not recommend them at all

I have been using housing hand for my student accomodation to stand as my guarantor and they are an excellent service. The service and my agent Carl were very quick to process my application and when I requested to have my payment date moved later in the month to reflect my income they were happy to oblige and did this swiftly! Very pleased with my experience thus far

Great and smooth experience, minor issues were quickly resolved. Yusuf was very helpful throughout, guiding me through each step and kept in touch to help finish the application.

Yusuf was great at helping me out complete the process and meet my deadlines.

Although we had technical issues the team were supportive and helpful always contacting back promptly and we did end up with a solution.

Fast and friendly

Service was received as expected, I did not experience any challenges or so.

Maxine King

This is my first time moving into a flat that is not a university accommodation and Maxine was able to help me with this important stage in life. she made the transition so seamless and guided me through the process. I don't think I would have been able to do so without her help. I appreciate her hard work, her dedication and her amazing positive energy that guided me through it. Her response time was impeccable and super effective in order to help me get through the application in a timely manner- so I was able to move in as soon as possible.

Thank you Maxine for the hard work you do.