Yusuf Islam made the whole Housing Hand guarantor process smooth from start to finish. He kept me updated at every stage, answered my questions quickly, and helped sort out the paperwork with my accom... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Christina has been assisting me since the 22nd and has been of absolute quality — super proactive, patient, and brilliant at getting my application and portal issues sorted out. While a phone inter... Toon meer
Bedrijf heeft geantwoord
A scam, need me to pay 20 pounds ahead for applying, and when I can't provide my payslip because I have just graduated they have cancelled my application and refuse to refund. And the callers I talked... Toon meer
Bedrijf heeft geantwoord
My family and I are moving to the UK for the first time and were unfamiliar with the renting system. Luckily Housing Hand has been helpful, especially Yusuf, who proceeded our applications promptly. T... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Housing Hand, we understand that finding and securing a home can sometimes feel complicated and stressful, especially when navigating unfamiliar rental requirements or lacking a qualifying UK-based guarantor. We exist to make renting easier, safer, and fairer for everyone involved. By acting as your trusted, professional rent guarantor, we help remove these traditional barriers so that students, working professionals, and international renters can secure the home they want with complete peace of mind. Over the years, our experience has helped us spot potential rental issues early and resolve them quickly. We work closely with a vast network of accommodation providers, landlords, and university partners to streamline the rental journey and reduce risk across the board. Whether you need help securing a shared tenancy, setting up a rent guarantor, or organizing deposit cover, we stand alongside you from start to home. We share our knowledge in a grounded, accessible way—ensuring our international audience always gets clear guidance without the confusing legal jargon. Our team is deeply committed to offering steady, reassuring support at every step of your journey. When you apply with us, we keep the entire process simple, transparent, and active, keeping you fully informed of your next steps as soon as they are approved. We put people first, always, because we believe everyone deserves a straightforward, supported path to their new home.
Contactgegevens
20-23 Mandela Street , NW1 0DU, London, Verenigd Koninkrijk
- +44(0)2072052625
- marketing@housinghand.co.uk
- housinghand.co.uk
Get pre-approved for a UK Guarantor.
4,0
Goed
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My experience was brilliant
My experience was brilliant. My case manager, Nuno Santos, was incredibly patient and supportive throughout the process. He took the time to explain every detail of my application and made sure everything moved quickly, especially with my move-in date coming up. I truly appreciate his effort and dedication in helping make my application a success in just over a week!
16 oktober 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Stacey,
We’re pleased to hear that Nuno provided such attentive support and ensured a smooth process. Wishing you all the best in your new home.
Best wishes,
Housing Hand
Yusuf fue amable y muy servicial .
Yusuf fue amable y muy servicial .. paciente y atento en mi caso.. gracias
11 oktober 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hola Yelitza,
Gracias por tu comentario. Nos alegra saber que Yusuf fue muy amable y atento.
Saludos cordiales,
Housing Hand
Brilliant service from carl
6 oktober 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Omar,
Thank you for your review. We are so pleased to hear that Carl provided a brilliant service.
Best wishes,
Housing Hand
Very helpful
Had some issues at the start but Karen took over and was amazing and helped a lot. Customer service was amazing and so thankful for the help!
25 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Amelia,
We really appreciate your review. It’s great to hear that Karen was able to turn things around and give you the support you needed. We’re so glad you’re happy with the service!
Best wishes,
Housing Hand
Remi has been really supportive…
Remi has been really supportive throughout my application process and made everything feel straightforward and stress-free. They were always helpful and easy to deal with, which I really appreciate.
1 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Shahil,
Thank you for sharing your experience! We’re so pleased to hear Remi made the process straightforward and stress-free.
Best wishes,
Housing Hand
Very quick replies and Remi Paul was…
Very quick replies and Remi Paul was especially very helpful , I have no complaints!!
17 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Hope,
Thank you for your positive feedback! We’re glad to hear Remi was so helpful and that you had a smooth experience with us.
Best wishes,
Housing Hand
Quality service
My proposed guarantor pulled out last minute and I was lucky to have found Housing Hand to provide one within the timeframe my landlord put forth. The customer service officer that helped me, Chim, was absolutely fantastic and so helpful in getting me through the whole process smoothly. Also, I quite liked their AI phone assistant who was able to help me with basic questions without having to wait for a customer representative.
18 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Suyi,
Thank you for your review. We’re so glad Housing Hand could help you secure a guarantor in time and that Chim made the process smooth. We’re also happy you found our AI assistant useful. Wishing you all the best in your new home!
Best wishes,
Housing Hand
Communication was extremely poor
Communication was extremely poor, tired cancelling my application twice only to then be charged £56 for no reason.
18 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Aliyza,
Thank you for sharing your feedback, and your concerns.
We reached out via Trustpilot for more information but haven't received a response. From our system, I can see that your cancellation request has been processed, and your fee refunded. If there’s anything else we can do to help, please don’t hesitate to contact us at team@housinghand.co.uk, we’ll be happy to assist.
Best wishes,
Housing Hand
They are very helpful and thanks remi for handling it smoothly
It was a great experience with housing hand guarantor , this is my second time with them and the process was smoothly handled my remi Paul . She was very helpful with my new guarantor application process .
1 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi M Sundar,
Thanks so much for your review. We’re happy to hear Remi made the process smooth and that you had another great experience with Housing Hand. We really appreciate your continued trust in us!
Best wishes,
Housing Hand
Effective,efficient
Effective,efficient, prompt and polite service
11 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Cyrille,
Thank you for your feedback! We’re so glad to hear that you found our service effective, efficient, prompt, and polite.
Best wishes,
Housing Hand
Quick and helpful
It was an expeditious process. Their responses were prompt and helpful. Remi was extremely accommodating and was able to solve all my queries.
12 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Samartha,
Thank you so much for your kind words! We’re delighted to hear that you had such a smooth and efficient experience and that Remi was so helpful. We appreciate your feedback and look forward to assisting you again in the future!
Best wishes,
Housing Hand
Friendly and fast service
Chim is friendly and hard worker. i had some issues in my applicatian and Chim took her time to help and guide trought each step😊
5 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Bryan,
We’re glad to hear that Chim was able to support you through your application and guide you every step of the way. We appreciate your feedback and are happy we could assist.
Best wishes,
Housing Hand
Thank you
Thank you, Yusuf Islam, for your patience, cooperation, and understanding during the application process. I truly appreciate your support and assistance.
6 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Renad,
Thank you for your review. We are glad Yusuf could assist you in completing your application. Wishing you all the best in your new home.
Best wishes,
Housing Hand
Avoid
Avoid this company - not an applicant, part of a Student agency
5 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Tierney,
Thank you for your feedback. We’re glad to have been able to assist you successfully in the past. While our records don’t show any issues with your current application, we appreciate your input and are always looking for ways to improve our service. If you have any specific concerns, please don't hesitate to reach out to us directly at team@housinghand.co.uk
Best wishes,
Housing Hand
Great service and comprehensive…
Great service and comprehensive responses
29 augustus 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Leonard,
Thank you for your 5-star review! We're thrilled to hear that you found our service helpful and our responses thorough.
Best wishes,
Housing Hand
A Stress-Free Journey to UK Student Housing Thanks to Housing Hand and Remi Paul.
As an international exchange student, finding and securing student accommodation in the UK felt overwhelming at first. However, Housing Hand made the entire process not only possible but stress-free. Their help was excellent with clear explanations, step-by-step guidance, and genuine care for my situation. What truly stood out was the support of Remi Paul, who went above and beyond to make sure everything was in place. His outstanding involvement gave me confidence and reassurance, turning what could have been a difficult challenge into a smooth and positive experience.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Andrés,
Thank you for taking the time to leave such detailed feedback on your recent experience with Housing Hand, and Remi. Remi is a fantastic member of our team, and we're delighted that she was able to give you such confidence and assurance throughout your application process.
Best wishes,
Housing Hand
Thanks to Remi Paul
Thanks to Remi Paul. She helped me fast track my application within a short time. Housing Hand and Remi Paul were really helpful! Thanks to both!!
21 augustus 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Karthik,
Thank you for sharing your experience with Housing Hand, and in particular Remi. We're pleased that we were able to complete your guarantor application in a short period of time.
Best wishes,
Housing Hand
Remi gave me the best service,made my…
Remi gave me the best service,made my process smooth and fast.l am happy with the service
27 juli 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Lihle,
We're delighted to hear how happy you are with the service you received from Remi. Wishing you all the very best with your move.
Best wishes,
Housing Hand
Thanks very much for Remi's help
Thanks very much for Remi's help. He completed the guarantee with his enthusiasm and patience.
22 juli 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Zara,
Thank you for your review! We’re so glad Remi could help with enthusiasm and patience.
Best wishes,
Housing Hand
Rene newby
Rene newby , the best worker at housing hand , single handedly helped and fixed all of my issues , an amazing staff member, completely understanding amazing at reassuring me everything would be okay when i was stressed out overall just a great staff member and an amazing help
22 augustus 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Mason,
Thank you for your review. We’re so pleased to hear that Rene was able to support you and make the process easier during a stressful time. Wishing you the very best in your new home!
Best wishes,
Housing Hand
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