Housing Hand Reviews 

I had a great experience working with Chim Wuche at Housing Hand. He was professional, responsive, and very supportive throughout the entire guarantor process. Chim answered all my questions clearly and patiently, and he followed up consistently to make sure everything stayed on track.

Thanks to his help, I was able to move forward with my tenancy smoothly and on time. I truly appreciate the excellent service and highly recommend Housing Hand — especially Chim — to any student or tenant in need of a guarantor.

I couldn’t afford to pay my rent for about 6 weeks due to a family bereavement which I was very open and honest with them about. They then after 1 conversation directed me to their legal team (claiming it was automatic but this was a lie, they self refer to their legal team). They then refused to come to an agreement and drew it out for 4 weeks and then said because they had taken so long to come to an agreement it now had to be dealt with by their legal team. Mind you, this process is nowhere in their terms and conditions and nowhere on their website. They will also contact your co-signer before they even wait for your response - same day! Even though, their website specifically says the co-signer will only be contacted as a point of last resort. Their legal team - The Associate Law firm, are very rude and disrespectful. I was spoken to so disgustingly by them, and one of the managers stated that we wouldn’t even be having the conversation we had if I could have been “bothered” to pay my rent. To which I told her the reason I couldn’t was it was between choosing to have a family member buried or paying it. She then went silent realising how disgusting her comment was. After this, I lodged a complaint to Housing Hand to which all they did was apologise. No financial compensation whatsoever for the distress both themselves and the Associate Law firm caused me during an already diffult and stressful time. Subsequently, I have told them I will be withholding their extortionate membership fee pending a resolution to my complaint. To which they are threatening to send the case AGAIN to their rude “legal team”, and state they will add the legal fees to my account - yet they haven’t resolved my complaint that I put in March. It is about to be May tomorrow. I will be making it a point to get legal consultations regarding this , take this to my MP and spread awareness about Housing Hand’s misrepresentations. Had I had known they acted so callously, I would have never contracted with them when I am paying them more than £1000 to do so annually.

UPDATE: No update to my complaint even though 5 days ago they advised they were looking into it, but they have referred me to the law firm! A joke of a company.

Further UPDATE: There was nothing respectful about how this was handled. And they are refusing to offer compensation for the distress they caused me and they are refusing to refer me to who I can report them to!

Further update: They requested my consent to publically discuss my PRIVATE circumstances. In the same email, I denied this request. They have not finalised my complaint that I put in, in February but are on here trying to argue with me about my updates. Send me my FRL so I can forward it to my MP and all the providers who govern you!

Chim Wuche has been very cooperative and helpful throughout the process

Was going through the process of using Housing hand as a guarantor. After over a month of delays and poor communication from Housing Hand - our landlord actually said we didn’t need a guarantor anymore because she did not like working with them and how long things took. I paid £111 to use their service. We didn’t require any cover or service from them and yet they took £78 of ‘admin fees’ and refunded me the remaining. This refund was only done after 7 weeks of chasing via phone and email. They had confused email communication which contradicted themselves and looked really unprofessional. Awful company, uninformed staff and blatant ignorance as a whole.

Wonderful service! My housing officer Nuno is a lovely gentleman with helpful and assertive approach. Thank you for guiding us through application and resolving small issues!

Excellent service. Mr. Santos was really attentive and supportive throughout the signing process.

Unauthorised transactions! They are scammers they’ve taken money for me multiple transactions in one day! I read all the reviews and I’m not the only person that’s had this experience. Please do not give them your card details they will exploit them. Use them store them and take money from you. I’ve never experienced anything like this before in my. I’ve had to cancel my card.

I had Chim Wuche help me with my Guarantor application and the help I received was great! I have never applied for a Guarantor before and so I was very nervous In case something went wrong but Chim has helped me, answered all my questions and overall been very patient and kind with me which has really helped with my nerves haha!

Stay as far away from these people as possible!!!!!

Absolutely useless

Their process is long even when renewing the lease. Going back and forth submitting the same thing. Again, I stay with my sister and we were each told to pay their guarantor fee because she is over 18. I feel it's unjust. However, the assist people when stranded getting guarantors.

I was needing a guarantor quite urgently and the standards definitely exceeded my expectations as I received all the help I needed within a short amount of time thanks to the wonderful staff members.

Again help needed. Small progress but still struggling. Communication has been great with them during their selling period, but struggling now that I need support. Before, they sold it as super simple process to claim support if needed, and now that I'm needing they are bringing additional complications. Situation improved slightly but still 50% of payment happening and almost 2 months behind. Please need more support, comms are not being effective.

Good communication

Absolutely awful experience. This company is nothing but a scam, and they target students who are already in difficult financial situations. When I first signed up, their communication was amazing.. they even answered outside of working hours, eager to take my money. But the moment I needed support? Silence. They ignored emails, forced me to call multiple times, and outright lied, constantly assuring me they were “looking into things” when they clearly weren’t.
I had to go as far as canceling my direct debit just to stop them from wrongfully taking money from me. Even then, a year later.. when I’m not even a student anymore lol they still somehow charged my account seven times without reason. This led to my bank freezing my account. And I’m not the only one. Some people lost over £700 to these scammers. I was lucky it was “only” £400, but that’s still money they had no right to take

I signed up with OnlyMyShare (part of Housing Hand) expecting a reliable rental guarantee service, but my experience has been incredibly disappointing.

When I needed to rely on them, I submitted two claims online, emailed every contact listed on their website, and even reached out directly to the CEO via email and LinkedIn. Three months later, I have still not received a single response.

After two months of silence, I was fortunately able to resolve the situation on my own—despite having paid for a service that was supposed to step in when I needed help. At that point, I emailed the CEO to express my frustration and disappointment, only to be completely ignored yet again.

This company took my money but failed to deliver the service they promised. It feels like a total scam. I have zero confidence that they will step in when needed, and I will now be reporting them to the FCA, Trading Standards, and other regulatory bodies to ensure nobody else gets scammed the way I did.

Avoid at all costs!

Great support

My initial housing agent, Nuno, was extremely helpful and went above and beyond to understand my situation. When he couldn’t assist further, he referred me to management, where Karen handled my partner’s and my application with care and urgency. She even worked beyond her scheduled hours to ensure we met our deadline.

I couldn’t have asked for better agents—they were amazing and incredibly supportive. I would highly recommend their services to family and friends if needed.

Terrible experience—avoid Housing Hand at all costs. I requested to cancel my subscription after my landlord confirmed I had a guarantor, yet Housing Hand has completely ignored my emails and continues demanding payment. Even after my landlord contacted them directly, they still haven’t canceled my subscription.

Their customer service is slow, unresponsive, and clearly designed to trap students into paying for a service they no longer need. It’s unacceptable for a company that claims to “help” students to be this difficult to deal with—especially when finances are tight. If I hadn’t pushed back, they would have happily taken my money for no reason.

If you’re a student, do yourself a favor and stay far away from this company.

The worst think you can do is to use hosing hands scammers my tenancy ends 31 of January and they said they will take the payment in feb as it’s 12 months subscription I even let them know 2 month before that it’s ending to be safe hate them