Hover Reviews 

TLDR:
Hover.com lost our account, lost our domains, and created an accounting nightmare. Avoid at all costs.

Everything. Hover.com has been an absolutely nightmare to work with and our team only worked with them for less than 10 days before the nightmare started. We have over 1,000+ domains in our domain portfolio, managing a variety of domains for a number of different types of businesses. An employee recommended Hover.com after hearing about them to diversify our registrar portfolio.

At the 10+ day mark we attempted to login to our account to purchase additional domains, at that point we couldn't login. Password resets weren't sent to our email, account ID's weren't either. After waiting 25 minutes to talk to a live chat representative we were told that another department had to deal with the issues surrounding our account and they'd send us an email the next day.

The next day rolls around, we login to our account and NONE of the domains were in our account. This required another 10 minute wait for a live chat representative. At that point he tracked down a PORTION of the domains that were paid for and registered, the other domains that were missing simply weren't registered. Mind you we have receipt confirmation, our credit card was billed, and the domains were in our account after initially registering and paying for them.

This then led to a discussion around payments rendered, refunds processed, and additional unauthorized charges on our credit card. He couldn't resolve the billing issue and told us to "keep checking our statements" for the additional, excess charges, to be refunded.

Worst of all? The domains we were billed for, and charged, have since been registered somewhere else and cannot be registered any longer. One of which is a four-figure domain, gone!

There has been zero communication from the Hover team throughout this ordeal and the live support has been nothing but lackluster and unhelpful. We'll be filing a dispute with ICANN, and may look at other legal avenues surrounding the domains registered, paid for, and fraudulently removed from our accounts.

Registered a few domains with them, set them up, everything was okay. Then several days later out of the blue, they say that order failed and we will remove all your domains. Maybe try billing one more time instead? They say no, we'll just remove your domains, no comments. Just amazing.

Bought a few domain names from them over the last 5 years. They never sniped any of my domain ideas like other registrars do, and the cost was reasonable and never had a problem with transfers.

i host one of my domains with them, they are doing well, & their support responsive.

Worst company ever I bought a domain with an email forward the forwarding doesn't work although. DON'T COME HERE OR YOU'D GET SCAMMED! HOVER I WILL SUE YOU

My registrar of choice for the past 10 years or so. No frills, but they don't go crazy with the upsells either which I like.

The worst company ever with the worst customer support and the worst employee attitude towards customers. I have bought a domain, they requested that they need a phone-call verification, although I provided all my personal information to them. After a very long and frustrating arguments with their indifferent customer "support" team they said that I'm free to "go" to another hosting company. On top of that, they have bought a ".com" version of my domain name and sort of black-mailed me by sending an email to the ".org" extension and saying that if I needed the ".com" domain I can call them, I knew that because I checked the whois record and it was registered by them :) can you believe that? They are the worst fraudulent hosting company ever.

It's not comfortable for me to write a poor review about a service that I have used from its beginning. I was with Tucows and accepted the transition to Hover. So it's been decades.
I use them for my (few) domains - which means I have to use their email (server) services as well. My great frustration with them is that they have very crude spam filter levels. I discovered that it had been eating up my email months ago and since then have struggled to find settings that work. With no success, so I am now forced to keep checking through their awful webmail interface every few days to see what has been trapped. So right now I'm looking for another domain manager - and I have to suggest that you avoid using their services.
Their customer service is slow to react, but I can live with that. They usually are reasonably helpful at getting issues resolved.
But their mail can be a real showstopper - and you should think about it before you sign on.

Hover has some of the worst service I have received, after rebranding the company from "Enom" to Hover, I didn't notice the change over email and hover emails were going to my spam folder... When they transferred, they didn't transfer my payment information over, didn't phone me to notify they had changed it or that my domain was going into redemption due to this fact...

Now I have to pay $250 US which they refuse to reimburse because they wouldn't stand by their "auto renew" feature which clearly didn't auto renew because of their own actions.

I dealt with a woman, "Lei" she said her name was, when asked to speak to someone in management, she put me on hold for 15 more minutes, then informed me that nobody could speak with me currently and that they would e-mail me to confirm a phone call at a later date (which of course, I still have not received).

Awful service guys, wake up.

Fraudulent charging of credit cards for domain that I don’t have anymore. Complained by email, they didn’t answer. Feels like they sold fraudulent owner who wants to milk all brand equity out of it.

I have purchased a domain. They have taken the payment and charged my card but did not give access to the domain yet. It is truly frustrating, don't waste your money and time. A fraud company...

Been using hover for almost a decade, both professionally and personally. Excellent service, really really good site / interface.

And the fact that they're descendants of the famous tucows is icing on the top :)

Website is bugged and unable to login to even make changes to my domain. After putting in password and 2FA code site just freezes and it's been like this for over 12 hours now, stay away if you need immediate access to your domain.

Purchased two domains from them, and transferred two to them (on the advice of a podcast ad read that I now regret). The purchase did not go through (the domains are still available, and the transfers were not completed), although I was CHARGED ANYWAY.

A day later, their customer service has done nothing to rectify this issue. Do not use.

Bought a domain name but needed to cancel since they don't do one click Wordpress installs. Their customer support was fantastic.