HOVERAir Reviews 

I emailed Hoverair support 2 weeks ago about my x1 pro max and still got no reply from them.

Ein super Service. Man konnte mir schnell helfen, so stelle ich mir einen Kundenservice vor .10/10👍👍👍👍

Don't buy direct in UK and customer services terrible.

Purchased direct in UK, their policy I found out after purchasing is they will only deliver to DPD "pick-up" boxes, not to home addresses. I ordered full Land and Sea package and despite reassurances from Taylor in customer services (who also kept calling me Mark, despite me correcting, my name is Paul), DPD kept rejecting delivery and DPD confirmed it was not eligible for pick-up boxes due to weight/size. I kept telling Taylor in Customer services and finally they confirmed they had approved and agreed with DPD to deliver to my home. DPD had no knowledge of this told me it was being returned to the sender. Continual inaccurate information from Customer services. I suspect drafted by Ai as responses were long winded, inaccurate and patronizing responses that actually don't tell you anything of any use. And still after nearly 2 weeks and paying £1500 I still have nothing but pictures of the packaged drone at various pick up locations near my home. 3rd parties deliver next day is a better bet, but then the risk is still with customer services if you need.

My first AQUA had a problem with the gimbal getting stuck. The Hoverair team immediately sent me a new unit, requesting the log files and the defective unit to determine the problem. They also arranged for an urgent shipment to meet my need to receive it before my vacation. Excellent organization, I must say. A few days ago, a strap loop on the Lighthouse broke. I reported it to the team, and they offered to replace it with a new Lighthouse! A NEW Lighthouse just for a small piece of broken plastic! Furthermore, they didn't even expect to receive the damaged unit! Doesn't that seem like an incredible company? I'd also add that the software and updates are excellent and always up to date and improved. Today I'll be testing the new firmware 1.3.15, which will undoubtedly have greatly improved some features and added others. I only took the liberty of suggesting that the company consider making the Lighthouse's strap loops more robust. Otherwise, the drone is truly a gem. And the team is the best in the world when it comes to customer service. Thank you, Zero Zero Robotics!

abbiamo trovato un accordo veramente disponibili. Azienda consigliata.

Really happy with my experience. Unfortunately my drone ended up in the sea, but the HoverCare process was much easier than I expected. Customer service was quick to reply, answered all my questions, and kept me updated the whole time. I only had to pay the replacement fee and received a brand new drone. Everything was handled smoothly and professionally. It’s nice to know they actually stand behind their products and support their customers. Definitely a company I’d recommend.

Upon opening my device I noticed that the battery was not functioning. I reached to for support and they responded right away. They had me follow a few steps, to validate the issue. But, they were friendly and kind and replaced the battery. I was appreciative. Great customer service.

I encountered two unexpected issues during the initial trials with my HoverAir AQUA and addressed these to the the HoverAir- customer support team. I got even during the weekend a first response (with several questions, I had to answer). After completing all information from my side the problems were clarified immediately. (Only the upload of the log files from my AQUA to the cloud dara base didn’t work properly in the beginning and was a bit „unamusing“).
In general I‘m very satisfied with the assistance and politeness of the HoverAir- customer support team and thus can recommend company HoverAir in full.
Many thanks again, HoverAir- customer support team!
Kind regard
Knut

J’ai toujours eu une réponse rapide et précise concernant la pris en compte et l’évolution de la réparation de mon drone, je suis très satisfait des échanges et je me suis senti compris et écouter.
Merci 🙏🏻

The HOVERair AQUA drone is excellent. It's easy to control and it has good wind resistance. The filming and photography with both instant and downloadable replay are of a high standard. The company is very responsive with assistance where required.

Great support from Robin. Most answers within 24 hours. Good products with a lot firmwareupdates to improve the drones

Material defectuoso y pésimo servicio pos venta. Llevo más de un mes intentando obtener una solución y/o respuesta y no me hacen ni caso. Recibí un pedido contrarrembolso incompleto y con la batería defectuoso. Por favor necesito una solución ya .
pego aqui nº de pedido S79-#2341

P.D. pego resto de holo de los emails:
Buenas tardes
Indicarles que he ido a cargar la
Batería y el conector está averiado y no entra la clavija del cargador . Además tengo
Una reclamación anterior ( en el hilo ) y aún no tengo respuesta.
Por favor denme una solución por qué así no puedo ni usarlo .
El 28 may 2026, a las 19:22, escribió:

Buenas tardes Laura

No tengo respuesta al correo , por favor puedes decirme como resolvemos el problema . El pedido me interesa pero viene incompleto , vais a enviar el cargador y las baterías ¿? …Sino es así , desgraciadamente quiero proceder a la devolución . La promoción claramente indicaba lo que incluía y también devolución gratuita en 7 días si no cumplía las expectativas y claramente no cumple , por favor dime algo al respecto .

I’ve been lucky and privileged to go through customer support for my unit replacement. The entire team worked tirelessly to set me for success. My new unit was promptly replaced and further following instructions allowed me to refister it with the FAA. Thank you customer service professionals.

The loss of my drone occurred during a complex flight situation involving obstacles and GPS-related challenges. While I accept responsibility for the flight, I believe the incident was influenced by a combination of factors rather than a simple user error. Regardless of the cause, I was satisfied with how HOVERCare and the HOVERAir support team handled the case. Communication was professional and helpful throughout the process, and the replacement procedure was completed successfully. Special thanks to Taylor and the entire support team for their assistance and patience.

Hover Air Aqua, c'est le type de drone que j'attendais pour mes sessions. J'ai eu un petit pépin avec le Lighthouse (barrette plastique cassée).
Apres discussion un échange à été de suite organisé.
Bravo et merci pour la réactivité.

Ich habe die Aqua Drohne, diese lässt super fliegen und mit dem Lighthorse kann man super Videos und Fotos machen. Zuerst hatte ich ein Problem mit einem Akku er ließ sich nicht mehr laden und die Drohne konnte ihn nicht aktualisieren.
Habe mit dem Support geschrieben die sofort um dieses Problem gekümmert haben.
Es war ein wirklich guter Service alles ohne Probleme, meinen Dank an Iris

I bought the new HoverAir Aqua, and the experience so far has been poor.

The biggest problem is that the drone does not stay close enough to get a useable shot.

It's supposed to do 34mph, but can't (or won't) keep up at 19mph, so video is unusable.

In addition:
Materials feel very cheap and flimsy.
Camera is poor quality compared to cheaper competitors.
Initial set up was very challenging.
Lighthouse/drone connection is very unstable.
Battery life is far below advertised.

It costs £1000 more than DJI's Neo 2, but you would be forgiven for thinking the Aqua was the budget drone out of the pair.

It needs a lot of improvement to live up to what was advertised. Hopefully firmware updates can fix the tracking/speed issue at least.

SAV nul, avec assurance à 99euro le drone est refacturé 400e ( soit 499 au lieu de 599...)et le délais horrible, plusieurs semaines !!! Pour une bouton hs 20 euro le bout de plastique et encore plusieurs semaine. Avec leur tarifs il devrait être minimum premium au dessus de DJI et bien non ils sont largement en dessous, une honte. Je ne prendrais jamais plus cette marque et je leur souhaite une belle faillite...

È il mio primo acquisto di un prodotto Hoverair e ne sono rimasto piacevolmente sorpreso. Ho ricevuto il mio drone AQUA nei tempi promessi e la percezione di qualità è altissima! Credo che una grande azienda si distingua dalle altre, non solo perché produce prodotti unici e di qualità, ma anche perché sa assistere il cliente all'occorrenza. Il supporto clienti è eccezionale, velocità di risposta, competenza ed efficacia.
Esperienza eccellente, consigliatissimi!