HOVERAir Reviews 

Thanks to customer service :-) There was a delay in delivery and the parcel could not be delivered. The pre-Christmas period is difficult for all parcel delivery companies. Communication and the reliable second delivery were very good. Many thanks and all the best for the new year. AR

After an awful experience with the costumer service on the past, Iris showed that’s the HoverAir Team has at least one competent employee.
Iris took care of my problem really fast, what showed competency.
Thank you Iris!

I ordered three items: a drone, a battery and a case, but only the case arrived. I included shipping insurance (processed by Seel) in my order, and Hoverair's customer service told me how to proceed to get a refund for the drone and battery. The refund took a couple of days to process, and I finally ordered the drone and battery through Amazon Spain. Hoverair's customer service was good and fast, they are attentive and I recommend them, the only thing is that it is only by email. In any case, Sonia was very kind and attentive. Thank you very much for helping me resolve the conflict.

I read some feedback about customer support and response time, I think Hover team takes the feedback seriously and does try to improve its operations.
I got my X1 over a year and have had no issue with aerial photos and videos for hiking, bicycling (moderate speed). Recently, my X1 was misplaced (someone picked it up by accident), I reached out to Hover support team for help with locating and locking up the drone. After carefully confirming ownership, to my surprise the support staff (Iris) was able to lock and render my drone nonfunctional. It’s now unlocked and SW updated, operating flawlessly. The support and capabilities of Hover after-sale team provide confidence on Hover products. I’m looking at Pro or Pro Max next as we are doing more road cycling now (higher speed applications). Thanks, HOVER!

​I am extremely satisfied with my experience with HOVERAir.
​The customer support was truly exemplary. I had an issue with the battery, and the team was incredibly responsive and provided a quick solution, ensuring a seamless replacement process.
​Furthermore, I must commend the quality of the HOVERAir drone. It's an essential tool for my daily use, and its performance is truly exemplary.
​Highly recommend both the product and the company!

I want to sincerely thank Iris and the HoverAir support team for their professionalism, patience, and kindness throughout my recent support experience.

Even though my case involved a bit of back-and-forth and some disagreement at first, Iris handled everything with respect, calm communication, and genuine care. She took the time to listen, explain the situation clearly, and still offered a thoughtful goodwill solution that showed HoverAir truly values its customers.

What really stood out to me is the human side of the support — polite, responsive, and respectful. That makes a big difference, especially when you’ve invested in premium equipment like the HoverAir Pro Max.

I still very much enjoy using my HoverAir and continue to recommend it to family and friends. Thanks again to Iris and the HoverAir team for their dedication and customer-first mindset.

Highly appreciated 🙏

The customer service reps were very helpful throughout the process. They made the repair process smooth and easy. I am very happy with how everything went well. And very happy to be able to find this company.

Entreprise frauduleuse. J'ai payé 1 200 € pour leur pack de ski il y a près d'un mois. Ils m'ont d'abord dit qu'il avait été envoyé, puis qu'il ne l'avait probablement pas été, puis qu'il était en rupture de stock, puis qu'un seul article était en rupture de stock, puis qu'ils allaient l'envoyer, mais ils ne l'ont toujours pas fait. Ne leur faites pas confiance, leur service est épouvantable.

I had an issue with my battery and a replacement was sent out immediately. Then I had another issue, support was super quick to resolve it, they had me ship my hoverair in, fixed the issue and shipped it back very quickly! Happy with how they stand behind their warranty.

Drone is awesome but support is even better!
Drone is surpassingly durable yet I've managed to break it twice and support has repaired/replaced my unit for free both times, highly recommended product and service.

I received the hover x1 pro max yesterday: from the black Friday pre sales. Unfortunately it did not occur to me even doubt once that that the drone comes without a charger hub. So the package only comes with the drone, the battery already inserted plus a USB cable but no hub to be able to charge the drone. The worse part is it does not state on its website that you would need a battery charging case, or hub to charge it. You are intentionally led to think it charges with provide usb cable. But Noo that is not the case you have to pay additional £40 for the hub. Meanwhile the Black Friday sale was showing a discount of £40 but in reality they had just taken the hub out of the packaging and listed it as a separate accessories so you end up actually paying the full price. Hence, the part is the company is so stingy that they dont even charge or include a limited percentage charge like 5/10% in order to test the camera or pair it upon unboxing. So you are unable to even test the drone to see if its working or not in case of any defect until you buy the hub separately. So if your thinking of buying take into account the extra cost of a charging case £155 or £40 hub.

The hover air is a good little drone for fun at parties, camping or just hanging with friends. My previous review was two stars but mostly had to do with my aggravation waiting to hear back from the company each time I emailed. They do get back to you and I did receive my hover air and I’m very much enjoying it. With this company, you just gotta be patient with as they will follow through with their customer service. Thank you

Darin

I’m really happy with my Hover Air X1 Pro. Today was my second flight, and the experience has been fantastic. It’s very easy to fly, fast, and stable. You just have to be careful when flying in areas with trees or branches around, since it could crash if the space is tight.

The image quality is great, and the app works smoothly. I did have an issue with my first unit — it turned out to be defective — but the support team was amazing. They tried to fix it remotely, and when that didn’t work, they sent me a brand-new replacement. This one has been working perfectly.

Overall, it’s an incredible product with top-notch after-sales service. I’m really satisfied with my purchase.

I'm loving my X1 PRO, so much fun to use, I have the beacon too and just learning to fly using that.
I actually crashed the drone into a tree and damaged it, I sent it off for repair and the support team allowed me to purchase Hover Care and apply it straight away to get a discount on the repair and a premium service, The drone is back, fully covered now. I am so impressed with the tech, the support and the firmware updates that just keep coming.

I'm loving my X1 PRO, so much fun to use, I have the beacon too and just learning to fly using that.
I actually crashed the drone into a tree and damaged it, I sent it off for repair and the support team allowed me to purchase Hover Care and apply it straight away to get a discount on the repair and a premium service, The drone is back, fully covered now. I am so impressed with the tech, the support and the firmware updates that just keep coming.

Excellent customer service - had a problem with the Beacon and it has been replaced quickly even if it was close to the end of the warranty!

I have the Hover Air Pro Max and it’s an excellent product, I’m also interested in supporting HOVERAir and Zero Robotics as they are a new company bringing innovation in the drone field.

Customer service has been really good in responding quickly to my messages.

5 STARS from me!

This has been by far the most professional and efficient service experience I’ve received.
The team was always polite, responsive, and clear in communication — every email was replied to within 24 hours, with specific updates and next steps.
Everything regarding my case was handled smoothly and professionally.
Keep up the great work!

I have the Hoverair X1 and the Hoverair X1-Pro. I really enjoy this drone. I am 69 years old and I can use it!
This review is about the customer service.I had an issue with my Hoverair X1 Pro and the beacon not connecting. After several emails they asked me to send log-files and videos of the issue which I did. They asked me to send in the beacon for repair and a week later a new beacon was delivered. Still the issue remained and after several email with Iris I was asked to sent both beacon and Hoverair (shipping paid by Hoverair). About two weeks later they were shipped back to me and all issues were fixed. In total all took about six weeks but that is oké for my issues were solved.
Very pleasant contact with several people from customer services.
I am a happy customer!

Je n’arrivais pas à commander le Beacon Wrist Strap et il m’ont aidé à pouvoir le commander. Depuis que je suis avec cette société je suis très satisfait. Quand on a quelques choses qui ne nous convient pas ! Ils trouvent toujours des solutions. J’ai acheté le X1 ProMax avec tout ses accessoires en août 2024 et là c’est pareil ! Je suis hyper satisfait car ils apportent beaucoup de choses et confort à l’utilisation de ce produit. Franchement chapeau et je ne peux que recommander cette société car ils ont de très bon produit et surtout un service technique première classe.

pocas veces me he encontrado con un servicio más deficiente y poco serio, no cumplen con los plazos, ni con los compromisos y es desesperante el contacto con el servicio técnico. No hay teléfono de contacto y te responde una IA constantemente. Muy decepcionado y desesperante experiencia. Se me rompió el chasis del dron el segundo día de uso, compre el HOVERCare q pone q tiene un servicio de reemplazo de 3.-5 días hábiles, les escribí un correo pidiendo ayuda pues tenía un viaje en 7 días a Nepal y necesitaba llevarme el dron. No tienen teléfono de contacto, no cumplieron con el plazo de reemplazo, incluso me sugirieron q si quería tener el dron para este viaje me comprase uno nuevo en Amazon... Al final he pagado por un, servicio q no he recibido y estoy en Nepal sin el dron... Muy poco serio, no recomiendo esta empresa.