We purchased a pair of metal and glass-pane terrariums / mini-greenhouses / Wardian cases. The contemporary design is thoughtful, the manufacture is very well done, and the care taken by H-Potter i... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The trellis was received well packaged and all the parts were included for assembly. All parts are high quality and beautifully manufactured. I must say the instructions could have included how many... Toon meer
We received the product when we were promised and although the shipping box was a mess the packaging was excellent and there were no damages or missing parts. It assembled easy and is exactly what... Toon meer
We love the Harry Potter Heirloom Round Metal Garden Trellis, it's perfect. After making the special order, delivery time was not that far out. It was easy to put together. Thank you so much for the n... Toon meer
Bedrijfsgegevens
Over H Potter
Geschreven door het bedrijf
At H Potter, we carry a large selection of outdoor decor including terrariums, lanterns, trellises, planters and window boxes! Shop our products today!.
Buy Terrariums
Buy Garden Planters
Warehouse Deals
Contactgegevens
17531 North Crystal Springs La, 83858, Rathdrum, Verenigde Staten
- 2086404206
- jerry@hpotter.com
- hpotter.com
4,9
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fabulous customer service
This is the best place ever for customer service. We've all heard nightmare stores about sellers who advertise on FB but I want to sing the praises of this garden decor company. I had a problem with some lights I ordered and they were absolutely fabulous about helping me resolve the issue. They go above and beyond to be sure they stand behind their product and make things right. This is a five star company from which to order. You won't regret getting anything through them.
29 juli 2026
Review zonder uitnodiging
GREAT QUALITY PRODUCTS
GREAT QUALITY PRODUCTS, AND THE PACKING OF THE ORDERS WAS THE BEST I HAVE EVER SEEN.
20 juli 2026
The arbor is perfect
The arbor is perfect! It is beautiful and made with strong materials. It was easy to assemble.
20 juli 2026
Exceptional!
I exceptional! What a gorgeous trellis!
I was very impressed upon opening the packaging. What a trellis! I have wasted soooo much money on weak trellises, that are flimsy, break off as soon as you put them in the ground, rust, fall over etc. This HP trellis is sturdy, beautifully made, and worth the money. What a beautiful trellis. If you are on the fence, go ahead and purchase, you will NOT be disappointed!
20 juli 2026
Happy Camper
Very nice sturdy product. Easy to assemble. Shipping was very timely, even though purchased as a pre-order. Very satisified.
20 juli 2026
Beautiful piece at a reasonable price
6 juli 2026
I was looking for a trellis for a trump vine
I was looking for a trellis for a trump vine and came accross H Potter while searching. Website is very descriptive and easy to use. Ended up ordering an obelisk. Fast delivery - 1.5 days from ordering. Very well made and finished. Easy to assemble. Plus made in the USA!! Highly recommend this product line to others looking for quality, fast delivery and made to do what they describe!
15 juli 2026
Terrible directions!
The trellis itself looks nice when finished but the instructions were terrible! worse than Ikea's. I didn't like that the pieces did not line up and the bolts supplied are not visually appealing. I can't recommend this with the high cost.
16 juli 2026
Antwoord van H Potter
Hi Darlene,
Thank you for the feedback—and I'm glad the trellis looks nice finished.
Your review actually helped us improve: the assembly instructions you received have since been updated with more detailed photos and steps, specifically because we heard similar feedback. The new instructions are much clearer.
Regarding the pieces not lining up: This is unusual and typically happens when bolts are tightened as you go during assembly. If bolts are snug before all pieces are in place, it can make final alignment difficult. The best approach is to hand-tighten bolts loosely first, get all pieces aligned and seated, then tighten fully. If you try it again with that method, the fit should be much better.
On the hardware: Our arbors are black powder-coated steel, and the hardware matches that black finish. If you expected a different color (like stainless steel), that's something we can look into for future options. If there's a color mismatch on your order, I'd like to know so we can see if there was a factory issue.
I'd appreciate the chance to help you get the best experience from your trellis. Feel free to reach out if you'd like to discuss further.
Best regards,
Jerry
Really great purchase!
Nice design & quality product. Delivery was quick also. The tray for the large planter should have some drainage
29 juni 2026
Look elsewhere
I feel like the order process was very deceiving and I feel like I given a choice. I might’ve had different feelings. The item my order took three months to get in and it was delayed multiple times. I was given a tracking number that said it should be there within two weeks and it was not. Very disappointed in my experience however they did get two stars because he had I bought turned out to be very nice.
17 juli 2026
Antwoord van H Potter
Hi Brian,
Thank you for taking the time to leave a review—and we're genuinely glad the item itself turned out to be nice.
I want to respectfully clarify a couple of points: Your order placed May 31st shipped July 17th and arrived July 19th, which is about 7 weeks total. I understand that felt longer than expected, but it wasn't three months. More importantly, this was a pre-order, and when you added it to your cart, you checked a box confirming you understood it was a pre-order with an estimated ship window (not a guaranteed date).
Ocean freight for our large garden décor is unpredictable—containers can be delayed at ports, held up during transit, or restocked. That's why we never give exact dates; we say "early," "mid," or "late" month so customers know what to expect. I know that doesn't eliminate frustration when delays happen, but it's part of how pre-orders work in this industry.
Regarding the tracking number showing 2 weeks: That estimate came from our carrier based on typical transit, but ocean freight isn't always typical. We try to set expectations upfront, but I hear that the communication could have been clearer during those weeks of waiting.
We value your business and the feedback. If there's anything we can do to make this right, please reach out directly.
Best regards,
Jerry
H Potter
Owner
Amazing Customer Service
Beautiful product. Immediate customer service response, and I mean immediate, and so fair and personal.
17 juli 2026
Quick delivery, excellent product I placed my order for delivery to CT on…
I placed my order for delivery to CT on a Thursday and received it on Monday! No shipping costs or tax. All included in the quoted price.
Beautiful piece, very well made. The bolts all lined up making assembly easy. It’s a well made heavy gorgeous piece.
The circular shape looks awesome against my white fence. I have two new wisteria waiting to climb it.
17 juli 2026
Shipping was quick well packaged great…
Shipping was quick well packaged great quality. Really happy looks beautiful in my garden bed
16 juli 2026
Thank You for the Beautiful planter
Thank You for the Beautiful planter. Fast shipping and great quality and service. Just ordered another item !
16 juli 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.