H&R Block Australia Reviews 

Easy to fill in my tax return, easy to communicate with to provide documents along the way. Timely communication.

Absolutely the worst tax service I’ve ever experienced. Despite my tax return being very straightforward, they showed little understanding of the type of work I do and provided no confidence that they knew what they were doing. Paying $200 for such poor service was a complete waste of money.

I used this company over 35 years ago and hoped things would have improved, but unfortunately, nothing has changed. I won’t be returning and certainly wouldn’t recommend them to anyone looking for knowledgeable, professional tax advice.

Until today I was a regular returning client of H&R Block Marrickville in Sydney's inner west (and had left a glowing review on google in the past) but after my most recent experience I'll never come back. I referred my wife to see this H&R Block after years of positive appointments for my own tax returns, but today we had a really disrespectful experience with Ashwin Chaudhari.

From the moment we sat down he treated my wife with attitude and a condescending tone that made us feel unwelcome.

My wife came prepared, with itemised receipts for all her tax claims, and Ashwin spent 20 minutes discrediting every claim she had (including expenses that she has succesfully claimed for years), showed a complete disinterest in understanding her career or professional development, and even questioned her ability to send an email with relevant documents to their office address.

We got up and left mid-way through after being completely put off by his attitude.

We're no shrinking violets, but Ashwin, you need to seriously check your rudeness if you ever expect to retain clients. As a result, H&R Block has now lost two clients who would've been rusted on based on previous experiences. Good riddance, and I feel bad for the previous tax agents who provided me a top notch service. AVOID.

I just had a thoroughly disappointing tax return experience with Ashwin Chaudhari at the Marrickville branch; to the point where I had zero confidence my return would be done correctly and left halfway through the appointment.

I attended my appointment with my husband, who referred me as a previously happy customer, and from the moment we sat down, Ashwin gave me an attitude that left me with the impression he didn't think I had any idea what I was doing, and he thought I was an idiot. Right down to him not believing that I could type an email address correctly (and him checking I spelled it correctly) because an email wasn't coming through. It did come through, however, because I can, in fact, read and spell.

I came prepared to my appointment, with a detailed spreadsheet that I have used for many other tax returns, including an itemised list of my personal and business expenses grouped by quarter, my receipts, and all my other relevant documentation.

Ashwin then spent the next 25 minutes questioning everything, telling me that things that I have been eligible to claim in the past are not eligible and talking down to me as if I were a child.

He then said that I would have to go and come back another day so he could work on my return, despite my being only 20 minutes into my appointment that was scheduled for 60-90 minutes.

I felt so uncomfortable and belittled, feelings my husband agreed were entirely justified, that I no longer wanted to continue, and at that point had very little faith my return would be done correctly and appropriately, so I got up and left. I calmly told Ashwin the reason why, mentioned I didn't appreciate his attitude, and that I would be going elsewhere.

There was no apology or excuse made, but I will leave Ashwin to explain to H&R Block why one previously rostered on client, and a potential new one, will never return to this or any branch again.

I advise anyone who doesn't want to be belittled or seen as a nuisance to go elsewhere too.

Terrible service. They ask a question online ans I respond immediately. 2 days later they respond again, I answer, 2 days later they respond. To lodge a basic tax return takes forever. Bad advice, and have no idea about what you are able to claim. The worst decision to use this company again. Dont waste your time ETAX way better and know their stuff. I think these people are online overseas!

Super dodgy. Even after you say you are not proceeding with their service because their online system is inaccessible, and you don’t give them permission to retain your information- they continue to have your information to hound you about continuing with their service. Every time a different person is contacting you. I even had someone apologise and confirm my record has been updated as not continuing. And then since then I’ve been hounded again. I wish I’d known how bad they would be- don’t give them your information.

This is the worst tax experience ive had, it was extremly ling winded with nil regard for helping me. I would never again use this service, im pretty sure i was talking to multiple people over messages not 1 person. I asked for advice they did not provide any value to me at all. Total disgrace and waste of my time and money causing so much stress and frustration, do yourself a favour and give them a miss

Incorrect lodgement timing advice and incredibly poor communication after I emailed in March with no reply, then was told in April my FY25 return could be lodged under a May timeline.

ATO later showed April due date with interest applied due to it being treated as overdue, and I was informed the correct due date was 31 March.

Charged $519 for a simple return despite “from $109” pricing. Overall very poor value and misleading guidance.

Would not recommend H&R block and especially Five Dock branch to anyone.

disgusting services, no follow ups at all, they are too money-minded

All they do is put the numbers and ask you to pay.

Horrible customer service, managing team will gas light you if you have any issues with the service.

Avoid this clowns at all costs.

I would rate a zero if possible - never get back to me, people leave and just keep getting invoices to pay and no work has been done and have to move to another company

Terrible experience with no follow ups or professionalism. paid early and was now being asked to pay again. Incompetent and i have been contemplating legal action as I am over companies taking us for a ride........will never use them again. The reviews are pretty bad already, we need to tell everyone how bad they are and run them out of business...

My husband and I attended the Belmont branch to have our returns done. Paid on the spot. only to learn two weeks later that the returns were never filed. Have called and was advised it was done but then only one submitted. Called again and even after speaking to a district manager return still not filed. What a disaster.

Did my tax with these guys back in July.. still waiting for a return..Lost my business for good..been seeing them for more than a decade..bye bye

The most incompetent mob I have come across They don't know their subject well enough and are sooooo expensive. Thumbs down

I booked in a session just to have some advice about PSI rules as the rest of my return was complete. They had no idea how to even start to answer that question and responded with "they only know how to use their system"....e.g. click next, next, finish.
If they knew how tax works the tools being used shouldn't matter.....but they obviously didn't know.
The supervisor also had no idea about PSI rules and couldn't help me. I would avoid them unless you have a very basic tax return (e.g. teenagers)

Minus 1 million if I could. MITTAGONG office was appalling, did not lodge my tax return, after told it was , rude people , could not explain why they did not lodge . The whole process has been incompetent and sub standard. Disgusting , avoid like COVID!

-1 Star – Worst Customer Service Ever!

I booked in with H&R Block for an online tax return and was referred to an overseas representative who barely responded — it took all day to get a reply each time. I couldn’t even upload my documents properly, constant errors, and after a week of total frustration, I got absolutely nowhere.

I then decided to book an appointment with the local Gympie branch, hoping for better service. I was scheduled for an appointment between 1:30–2:00 pm, but no one called. When I phoned the office, I was told they had a “new customer walk in” who took longer than expected. Excuse me — I had a booked appointment!

This is completely unprofessional. No communication, no respect for customers’ time, and zero accountability.
Do yourself a favour — don’t bother with H&R Block.

Absolutely disgusting tax returns, previous years i have always gotten more then 2k from previous agents, however i recommend staying away from h&r block especially for bussinesses.

Why, they did not log my bas and i was charged over 600 for a tax return that returned 0 dollars.

I called to complain and they wanted to charge me more to log my bas.
Absolutely disgusting customer service.

Be careful of the "good reviews" most of them are fake, you can tell by checking their spelling and way of talking or even their other reviews.

H&R have been absolute garbage everytime I've called or scheduled a call in with them, they have always basically tried to scam me out of money and service, when I wasn't sure they would try end the call, their knowledge is just a pathetic and their service, and it goes on and on. NEVER go with this pathetic garbage company ever.