HRV Group UK Reviews 

On 7 August last year, HRV replaced our Nuaire ventilation system with a Vent- Axia unit. I was very impressed with the standard of advice they gave, and their attention to detail in providing advice and documentation. The engineer installing the new unit was very friendly and helpful. He was also very tidy and cleaned up thoroughly on completion of the job. After service was also professional and helpful.

Great service from the start. The engineer was efficient and informative at every point along the way. He explained when to press the boost for the Ventilation System and how much air was coming into one of the rooms from the vents which is why the room was always cold.
Thanks for doing a great job Ali.

Happy to recommend.
I've used HRV on several occasions from installing a new ventilation system to maintaining it. They're knowledgeable and very efficient and helpful with appointments.

I had a rattling sound happening frequently since the service, and despite contacting them I heard nothing back. Dreadful customer service to ignore my email and I will be raising a complaint.

The engineer, Mihia, was very professional and knowledgeable. He took his time to replace the filter and set up the system properly. He clearly explained how to use and control the boost button on the ventilation system. Mihia also made sure to check everything, complete the report, and send the email right away.

Our property has used HRV’s services for several years. Booking is always easy, and their customer service is excellent.

I’m very satisfied with their service and would highly recommend the company.

Came on time, gave the system a thorough overhaul, and quickly sourced and installed the replacement parts.

both engineers were ex Ellen many thanks

Easy online booking and the service was efficient

Prompt, helpful, thorough.

Engineer was very experienced and after a quick check, he concluded there was no problem with our unit. This gave us a lot of assurance.

Engineer is very knowledgeable and explain how to maintain the system.

Our MVHR unit broke down and HRV Group carried out the inspections. In the end, we decided to replace the unit, and they managed to sort everything out in less than a week. Now everything is working perfectly. Special thanks to Patrick H and Larry M for the excellent job they did.

Very helpful explaining renewing filters and operating various aspects of the system

Great service man who was very polite, helpful and informative. He clearly knew what he was doing and was very professional.

I booked a service of my Triton Ventillation unit. The service engineer provided some very important information about the system which I wish I had known earlier. He reset the system controls which has made a big difference to the operation. A completed service report was not provided at the time but this is in hand.

We had an engineer come out to us. He was very good but was sent with a faulty part. As well as that there was another part that was required. We were told it was in stock so should be a few days. That was 26th August. Since then we have been promised calls back by Yasmine and Chris, no one calls us back, no updates. Not sure what else to do apart from write this review in the hope that someone may help.

Very professional service. Organised efficient and all done as one would wish. Well done

The actual servicing of my flat’s ventilation box was excellent. On the day of service the technician called ahead of time about his eta. Very courteous, professional, explained what he was going to do and completed the job efficiently. Also explained how to maintain the system through the year.
However, I found communication with the company a bit hit or miss. All admin staff were very friendly and helpful once you can get them on the phone. Emails with links for group booking were promised but did not materialise resulting in a drawn out process from initial contact to confirmation of schedule. I felt I was doing all the chasing for dates and later the confirmations. I was lead booker for our small block of flats and I felt responsible.
Overall, I am satisfied with the service at a reasonable price. Hopefully there will be improvements in communication in future.

Responsive staff, easy quoting and great job overall.