HRV Group UK Reviews 

The service engineer was so helpful in explaining a few features on the system.
Very polite and thorough.

Absolutely brilliant from start to finish and beyond. I had an old MVHR unit which was noisy and old and HRV were fantastic in responding to my query, suggesting a better alternative, which is incomparably better and quieter. Larry, the engineer, was superb during installation and even afterwards when I had a follow-up query, when he called me back quickly. Everyone at HRV has been just brilliant. Thank you and much recommended.

Your were on time and just got on with the job in an effective and efficient manner. You also told me what you were doing and ensured we were happy with the service of our home ventilation system.

On time. Pleasant and knowledgeable engineer. Quick and efficient process.

We booked an annual service for our MVHR. Dexter was friendly professional and efficient.

I recently had my MVHR system serviced and had a great experience. The booking process was easy and the engineer arrived on time. He was polite, friendly, and clearly knowledgeable.

The service was carried out professionally and thoroughly. He also took the time to explain how to use the system efficiently and get the most out of it. Before leaving, he recommended when the next service should be and highlighted a couple of things that may need attention in the future.

Overall, a very professional service and I would happily recommend them.

Engineer was really helpful, gave me advice and tips and was very polite.

You could have let me know when your engineer missed the appointment. I know it was not his fault.

I am very satisfied with the engineer who came to serve on that day.

Did not show up to agreed appointment. no communication to the faliure.

Dexter was very thorough in servicing our Ventaxia system. He patiently explained everything to us - and cleaned up after himself! And very pleasant to deal with.
The company didn’t supply him with the right size of replacement filters -not his fault - so he’s getting them posted to us and showed us exactly how to replace them ourselves.

Ali was excellent, so helpful and knowledgeable. I have been living with a horrid noise and after his service, this has completely stopped and it’s now running smoothly. Thank you Ali for such good work.

very good job, tidy and friendly!

Professional engineer & the way he explained & advised

The chap explained how I'd been using the system incorrectly which was really useful. He was also very handsome. Thanks

Long waiting times for assessment and repairs
Expensive with respect to competitors
Installed ventilation system, more powerful than required driving up costs
Most importantly, our ventilation system did not properly work after the expensive repair forcing us to start yet again the painful process of rebooking for assistance

Thorough polite service

Sid was great - arrived early but waited til I was ready for him, explained everything he was doing, offered advice on how to use my ventilation system better. Will definitely use again

Very helpful, efficient and knowledgeable operative.