Hi, I’ve ordered around six bras from your TikTok Shop, and unfortunately three of the six have had the underwire come out. It’s really frustrating because I’ve spent a lot of money with you and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I initially ordered 4 bras in what I thought was my size, but unfortunately they were too big. This was my mistake, not HSIA's, as I assumed that after losing a bit of weight, my bra size probably had... Toon meer
Bedrijf heeft geantwoord
J’ai reçu trois soutien-gorge que j’adore. Ajustement parfait, grande qualité du tissus, très,très féminin, enfin impeccable. J’ai recommandé votre site à mes amies et les femmes de ma famille. Vraim... Toon meer
Bedrijf heeft geantwoord
When my order wasn’t delivered the first time, I was worried they wouldn’t follow through. But their customer support was excellent and they replaced them right away and required verification of deliv... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over HSIA
Geschreven door het bedrijf
At HSIA, we understand how challenging it can be to find the perfect fit for your lingerie. That’s why we specialize in designing bras specifically for women with fuller busts. We focus on delivering the perfect balance of comfort, support, and style, ensuring that every product meets your needs. With our expertise, you can trust that you’ll enjoy a flawless fit and unparalleled comfort every time. At HSIA, we are committed to helping you feel confident, comfortable, and fully supported.
If you have any questions about your order, shipping, or need assistance with returns or exchanges, or if you’d like to share any feedback or suggestions, feel free to contact us at service@hsialife.com / hsialife@outlook.com.
Contactgegevens
348 Kwun Tong Road, 6/F, Manulife Place, Kowloon, 999077, Hongkong, Hong Kong
- service@hsialife.com / hsialife@outlook.com
- hsialife.com
3,9
Goed
317 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Every piece I’ve purchased fit…
Every piece I’ve purchased fit perfectly. The items are true to size and I look forward to doing business with you in the near future. ☺️
10 februari 2026
Antwoord van HSIA
Dear Customer,
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Product great, Logistics could be improved
The shopping experience online was good, and I love how inclusive the size range is. My only displeasure was having my first order cancelled because HSIA logistics did not deliver to Hong Kong in China. So upon reordering, and setting delivery to another courier in America who could send it to me, only to find that the product was being sent from China had me quite disappointed that I had to get my package sent from China to America and back to China. Otherwise it would have been 5 stars. Thank you.
14 februari 2026
Antwoord van HSIA
Dear Customer,
Thank you for sharing your experience with us. We are very glad to hear that you enjoyed the online shopping experience and that our inclusive size range meant so much to you.
At the same time, we are truly sorry for the frustration and disappointment you experienced. Having your first order cancelled because our logistics could not deliver to Hong Kong was already disappointing, and then learning that your reordered package had to travel from China to America and back to China made it even more upsetting. We completely understand why that felt wrong, and we sincerely apologize. That is not the experience we want for you.
Please know that we have shared your feedback with our logistics team so we can improve delivery options and avoid this kind of unnecessary routing in the future. We would also be grateful for the chance to assist you personally and make things right. We hope to earn your full 5-star trust next time.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
The bras i ordered were too small
The bras i ordered were too small. I have reached out for a refund and have yet to hear from the company.
14 februari 2026
Antwoord van HSIA
Dear Customer,
We would like to extend our sincerest apologies for the delay in responding to your recent emails and for the frustration this has caused. We deeply regret any inconvenience this may have caused and genuinely appreciate your patience and understanding as we work to resolve this matter.
Upon investigation, we discovered that due to a configuration issue with our email server, your emails were inadvertently directed to our spam folder. This oversight resulted in us missing your inquiries and requests, which is entirely unacceptable. Please know that we take full responsibility for this error and are actively taking steps to ensure it does not happen again.
Due to the recent high volume of emails we have received, our customer service team is addressing each inquiry in the order they were received. This may result in a delayed response. However, please rest assured that we will never ignore or dismiss any customer request. We are committed to providing thoughtful and thorough assistance to every customer. Thank you for your understanding.
We have now replied to your email regarding the request. Please check your inbox and spam folder to ensure you receive our response. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly at:
📩 service@hsialife.com
📩 hsialife@outlook.com
We value your feedback and are truly sorry for the inconvenience. Thank you for giving us the opportunity to make things right.
With gratitude,
The HSIA Team
Absolutely fantastic bra’s
Absolutely fantastic bra’s. The fit the way it shapes you and how gorgeous they are beautiful. I have 5 now and still looking at different colours and styles ❤️🥰
6 februari 2026
Antwoord van HSIA
Dear Customer,
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
I brought four bras,I just love them.
5 februari 2026
Antwoord van HSIA
Dear Customer,
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Very comfortable and affordable
I am very satisfied with my bras they are very comfortable and affordable I give it a 10
11 februari 2026
Antwoord van HSIA
Dear Customer,
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
fix comfortable.
10 februari 2026
Antwoord van HSIA
Dear Customer,
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
great comfortable bra
2 februari 2026
Antwoord van HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Antwoord van HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Great products and great customer…
Great products and great customer service when having any issues
Quick response and problems get resolved
6 februari 2026
Antwoord van HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
I liked the quality of the bras I…
I liked the quality of the bras I received. But I don't like the 4 prong closure in the back, 3 prong closure would have been fine. I also like the round look of a bra when you have it on, rather than a pointy look.
5 februari 2026
Antwoord van HSIA
Dear Customer,
Thank you for taking the time to leave such thoughtful feedback and for acknowledging the quality of our bras. We truly appreciate your insights.
We sincerely apologize for any inconvenience regarding the back clasp. We'd like to kindly clarify the current situation:
Product Upgrade & Inventory Status
Our product line has recently been upgraded, and the new version now features a 4-row back clasp designed to offer enhanced adjustability and support. As we transition, our warehouse is currently shipping both the previous version (with a 3-row clasp) and the upgraded version. Due to inventory logistics, the version received may vary. We deeply regret that this led to an experience that did not meet your personal preference.
Quality Assurance
Please rest assured that both versions are crafted to meet our strict quality and performance standards. The difference is solely in the number of clasp rows, with no impact on the bra's core functionality or durability.
Regarding the Natural Shape
We also truly appreciate your comment about preferring a rounder look over a pointed shape. Our bras are intentionally designed with a seamless, unlined construction to celebrate and support your natural breast shape with comfort, rather than using heavy padding or rigid structures to create a perfectly rounded silhouette. We understand that personal preference for shape varies, and we are grateful for you sharing yours—it helps us learn and communicate our design philosophy more clearly.
Thank you for your understanding as we complete this product transition, and for your continued trust in HSIA. Your satisfaction is very important to us.
Should you have any further questions or need assistance, please feel free to reach out to us directly at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With sincere gratitude,
The HSIA Team
Returns are impossible, no response at all from customer support
I have a very specific set of requirements I look for in bras because my size is constantly changing due to pregnancy and nursing and also just having a bigger bust. The bras I bought didn't work out for me and I needed to return them but they haven't responded at all and it's been over a week. I tried email and live chat with no response. I wouldn't recommend buying from them unless you know 110% that you will like the bra.
1 februari 2026
Review zonder uitnodiging
Antwoord van HSIA
Dear Customer,
We are deeply sorry to learn about your frustrating experience with our return process and customer support. Please accept our most sincere apologies for the significant inconvenience and disappointment we have caused you, especially during a time when finding comfortable and well-fitting bras is so important.
After a thorough internal review, we have identified the root cause of this communication breakdown. We regret to inform you that your emails were inadvertently directed to our spam folder, which resulted in our team missing your urgent requests and inquiries. We understand how this oversight must have added to your frustration, and we assure you that immediate steps have been taken to rectify the issue and prevent such a situation from happening again in the future.
To resolve your return request promptly and personally, we have just sent you a detailed follow-up email to your registered email address. Please kindly check your inbox (and your spam/junk folder, to be safe) for this message. Our team is now fully aware of your situation and is ready to assist you immediately with processing your return to your complete satisfaction.
We truly value your patience and the opportunity to make this right for you. Your comfort and trust are of the utmost importance to us.
If you do not see our email or have any further questions, please do not hesitate to contact us directly at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With our sincere apologies and gratitude,
The HSIA Team
Surprisingly Great
When my order wasn’t delivered the first time, I was worried they wouldn’t follow through. But their customer support was excellent and they replaced them right away and required verification of delivery the second time which was amazing. I also find these bras to be some of the best I’ve ever owned especially for the price. I’m really happy overall :)
7 januari 2026
Review zonder uitnodiging
Antwoord van HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Antwoord van HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Antwoord van HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Antwoord van HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
I have loved ordering from HSIA
I have loved ordering from HSIA. Their minimizer bras are top notch! A lot of fun colors and variety!
8 januari 2026
Antwoord van HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Antwoord van HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Invest in a decent shipping company in Aus, or don’t bother
Wish this company would invest in using a reputable courier in Australia, instead of the known scam that is PFL.
When paying the amount I am, I shouldn’t need to chase up both HSIA and PFL to find out the status of my order, which was sent to the depot nearest me, and then back to the main warehouse three hours from me. I have reached out numerous times to pfl to recieve no reply, and recieved a condescending reply from HSIA that included a screenshot of my order tracking (which is what i’d already sent them to say my order had reached a stalemate, and had not progressed in several days and had instead regressed, to which they told me to “learn patience, and wait for days”. Mind you my delivery time frame ended 6 days ago.
15 januari 2026
Review zonder uitnodiging
Antwoord van HSIA
Dear Customer,
First and foremost, please accept our sincerest apologies for the frustration and disappointment you have experienced throughout this delivery process. We are truly sorry that our service fell far short of your expectations, particularly regarding the communication and support you received from us. The experience you described is unacceptable, and we take full responsibility for the shortcomings in our response and the logistics challenges you faced.
To ensure we fully understand and address the status of your order, we would like to kindly share the information we have on record, as our tracking indicates delivery has been completed.
Regarding Your Order Timeline:
We understand your concern about the delay. Your order was placed with Free International Shipping (10-18 Business Days). According to our records, your package was delivered on 2026-01-18, within the 14th business day of the estimated delivery window.
To help locate your package, may we kindly suggest the following steps:
Please check with family members, friends, or colleagues who might have accepted the delivery on your behalf.
If possible, kindly inquire with neighbors, as carriers occasionally deliver to an adjacent address by mistake.
If the package remains missing after completing the above steps, please reply to this email immediately. We will treat this as an exceptional case and work with you to provide a prompt and satisfactory solution, whether that be a replacement or a full refund.
We sincerely apologize once again for any inconvenience and deeply appreciate your patience and understanding as we work to resolve this matter for you.
Your patience has been immensely tested, and we are grateful for you bringing this to our attention so we can urgently improve. We value your trust and are committed to making this right for you.
If you have not received our email, have further questions, or need immediate assistance, please contact us directly at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With our sincere apologies and gratitude,
The HSIA Team
Not my first time ordering from HSIA
Not my first time ordering from HSIA. Love their bras so much not only did I order for myself I also bought my daughter and she also loves them.
The products are great and the delivery service is great too
8 januari 2026
Antwoord van HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Dit is Trustpilot
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