HSL Chairs - Cheltenham Reviews 

Jemma greeted us as we entered the show room, she has a gentle, friendly manner being super helpful without pushing a sale. She is really knowledgable, I would highly recommend visiting the Cheltenham store.

Store Sales Staff, particularly Lucy, already reviewed.

From ordering my chair last week to its delivery this morning the service has been exemplary. The delivery team were punctual, efficient, polite and particularly helpful.

A truly pleasant experience all round.

Great service in the shop at Cheltenham the staff went out of their way to help use. We have had delivery today of our chairs. Very happy with them. The company have kept us informed from beginning to end. Would highly recommend them.
Special thanks to Lorraine for all your help.

The salesperson was very polite, informative and nothing was too much trouble for her.

Knowledgeable and friendly staff.

We first ordered chairs eleven years ago and the whole experience was just as good then. From our first visit to Cheltenham we received great service from Jemma and her colleague. Nothing was too much trouble. The two chairs arrived today and we were absolutely delighted with them. Certain things, like the arm covers have improved a lot. The two delivery guys arrived early and moved our existing HSL chairs into other rooms for us. Again, nothing was too much trouble, The service and quality of goods has been maintained and in today's world that is a rare thing to be able to say. Many, many thanks. Bob and Sue White

We have already don a review or HSL chairs Cheltenham

The service was great and Lorraine your sal
sales person was very helpful

I went into the HSL Store situated on the Cheltenham Gallagher Retail Park on 1st July 2025 with a view to finding a recliner chair to meet my needs. Lorraine and Jemma welcomed my son and me into the store and could not have been more helpful and kind. They knew exactly what I wanted and were very knowledgeable about every aspect of the chair that would suit me best. I did not want to wait several weeks for delivery so they arranged an express delivery for me. The chair was delivered yesterday by two very courteous drivers and I can confirm I now have the most comfortable chair I have ever had.

The new emplyee at Cheltenham took her time to make sure the chair we got was right in size, shape and colour. Chair ready earlier than expected an the delivery team confirmed the time and were spot on. All people we met through the proces could not gave been more helpful.

I recently visited the HSL store in Cheltenham to purchase a second chair — the same model I already have at home — for use at my son’s house nearby. Due to my back issues, I urgently needed a chair that could offer the same level of support and comfort I rely on daily.

Pauline could not have been more helpful. She immediately understood the urgency of my request and went above and beyond to assist. She made calls to Head Office to check availability and made sure everything was in place to get the chair delivered without delay.

Thanks to Pauline’s dedication and efficiency, I now have the comfort I need when staying with my son, and I’m so grateful for her care and attention. This level of customer service deserves to be recognised — thank you, Pauline, and thank you HSL.

Customer advisors were extremely professional, helpful and knowledgeable of their products.

The Himola chair is pure class. I am extremely satisfied with it. As far as HSL are concerned the true test of customer satisfaction as far as service arises when something goes wrong and requires rectification. In this respect HSL weer exceptional in displaying OUTSTANDING SERVICE. This is not faint praise but my expression of recognising a Quality operation ( with a capital Q). From the Karly Customer Service Department to the Delivery guys who delivered the replacemment Chair. A truly customer focussed operation from the Cheltenham Showroom staff and beyond . A big THANK YOU!!

Lorraine at HSL’s spacious and well laid out Cheltenham showroom welcomed my wife and myself to the store a few days ago and expertly showed to us the range of power recliner chairs. With the assistance of trainee Lucy, after a full demonstration of the features of the Ripley range, we were offered a comprehensive quotation, together with a fabric swatch, to consider.
Today we returned to the store and placed an order.
Altogether a very pleasant experience.

I was buying a chair for my mother from the rapid delivery range. The provide by the store, the call centre and the delivery team was amazing. Everybody was very friendly and helpful. can't fault a thing. Also teh product is brilliant. I was amazed how silent the motors are. my mother loves it.

Very good staff at this store leave you alone to browse. Once your mind is made up go out of there way to show all the options of the patterns,sizes and choice of wood a very good experience from start to finish and to put the icing on the cake a cup of good old Yorkshire tea

The whole experience was friendly, informative and easy. Great advice on specific need for chair fit. Delivery very quick. Jason & Ashley were efficient and helpful.
My only comment is that they were an hour earlier than the delivery window. This could have been an issue had my wife not been in.

The lads Jason and Ashley were on time and very friendly. They unloaded the 2 chairs and settee very quickly and easily with no fuss. They brought it all in with no trouble and put it all together for us and then showed us how to use all the remotes. After they tidied everything away and left with cheery smiles. They were lovely men , very impressed by them. The lady in the shop was also wonderful listening to all our wants and needs thank you.