Today we visited the Coventry store and had a pleasurable customer experience with Michelle who was attentive, knowledgeable and didn't pressure a purchase one bit. Michelle was very understandin... Toon meer
Locatie
Wijzig locatieUnit 17, Warwickshire Shopping Park, CV3 2SB Coventry, GB
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Lees wat reviewers zeggen
From the moment we walked into the showroom, we were looked after. Everything explained. The chair was fitted specifically for my Mum. The extras were explained and their benefits. It was a pleasure t... Toon meer
Yesterday my husband and I visited HSL Coventry. We had slight difficulty finding their showroom within the shopping complex as it’s tucked away in a hidden corner, but once found everything went well... Toon meer
Just waiting on our order to be delivered, but so far the experience was 10/10. The lady’s we dealt with at Coventry store were very knowledgeable, friendly, patient & helpful. We would highly recomme... Toon meer
Bedrijfsgegevens
Over HSL Chairs - Coventry
Geschreven door het bedrijf
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Geschreven door het bedrijf
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contactgegevens
Unit 17, Warwickshire Shopping Park, CV3 2SB, Coventry, Verenigd Koninkrijk
4,7
Uitstekend
64 reviews
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Very helpful staff
Very helpful staff, knew their stuff, advised me of the best options, no pressure.
30 juni 2026
Fantastic service
The staff in the Coventry Store are fabulous. The service they provided was outstanding.
27 juni 2026
Very professional
From going into the Binley store to the delivery everything was dealt with in a helpful and professional manner.
Staff couldn’t have been more helpful.
The chair we chose is very comfortable and beautiful made
2 juni 2026
The staff had time to help me go …
The staff had time to help me go through all the fabrics. Everything went according to plan. Delivered qiuckly
31 maart 2026
FULLY RECOMMEND
I'm writing on behalf of my grandmother, who wants to say how Carl and Lee were absolutely fantastic delivering her new chair. The service from ordering to delivery has been wonderful.
Thankyou very much for making an old lady happy! 😁
7 mei 2026
Review zonder uitnodiging
Lovely ladies very helpful .
Lovely ladies very helpful and knowledgeable. Found the right size chair sat me down with an excellent cup of coffee , didn't feel a thing ! lol . Looking forward to the arrival of my new chair . Thanks again will definitely be shopping here again .
23 april 2026
Review zonder uitnodiging
From the first contact with Natalie in…
From the first contact with Natalie in their Coventry store I have met constant politeness and good manners until Craig and Jed fitted it today.As promised by Natalie 10 weeks delivery.I,m very impressed and satisfied with the quality and workmanship of my purchas.I highly recommend HSL.
27 april 2026
Review zonder uitnodiging
The service we received was excellent. The customer service and knowledge was brilliant.
The customer service was excellent and Nanette
knew and understood all about your products. Well done
8 april 2026
Excellent customer service and products
On my visits I was made to feel welcome and my needs were listened to and helped. I was shown a range of products, was able to narrow down my choices and for the first time ever find an armchair and settee just right for my short body. I was given time to consider which items to go for and never felt rushed or pushed into choosing anything.
Some of the best customer service I've ever had.
31 maart 2026
Buying my new chairI . …
I was very relaxed sat in 2 of the chairs I liked the assistant and manager were very nice and also helpful explained everything and answered all questions very pleased with the experience 😀.
27 maart 2026
Great customer service from start to…
Great customer service from start to finish, including the polite and professional delivery team of Ian and Paul.
Highly recommended
17 maart 2026
Review zonder uitnodiging
Super Service
From walking through the shop door to delivery of my chair I received friendly, expert, non pressurised, very helpful and professional staff. Special thanks to Michelle in the shop and to the very kind and respectful delivery chaps Craig and Jed. All three went the extra mile👌.
14 november 2025
Review zonder uitnodiging
Great service from ordering to…
Great service from ordering to delivery.
Friendly staff, no rushing or pushing you into something you aren’t sure of very patient and couldn’t be more helpful, delivery drivers Craig and Shane very professional, friendly and efficient, even after travelling down from Leeds in cold, wet weather.
19 februari 2026
Review zonder uitnodiging
Excellent service Katy was very helpful…
Excellent service Katy was very helpful and polite
3 februari 2026
Review zonder uitnodiging
Just the pleasant way I was welcomed and we have shopped there befoore
Was made to feel so comfortable and helped in every way to make sure that I was pleased with the new bed
20 januari 2026
Review zonder uitnodiging
Lounge chair purchase
My wife and I visited HSL Coventry to look to purchase a lounge chair we were met by two lovely ladies Michelle and Kaye who made us very welcome
There knowledge and advice was first class, the products they showed us was to the standard we required and we ended up making a purchase
Thank you HSL and especially the ladies
23 januari 2026
Review zonder uitnodiging
HSL COVENTRY EXPERIENCE
Kaye was very professional,with plenty of time for you to decide and explained all details in full,also michelle who spent time going over the details of the ajustable bed I may purchase in the future.
Thankyou to both,
Philip Brindley
21 december 2025
Review zonder uitnodiging
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