HSL Chairs - Plymouth Reviews 

We were looked after. by Cheryl and Sue, who were very helpful, cheerful, and made our successful visit a real pleasure - resulting in us purchasing
exactly the chairs that we were looking for.

Very helpful and patient
No hard sell - let my dad take his time and find the perfect chair for him

We received first class service from Ian and Kayleigh. We were invited to take all the time we needed to find our fabric, each of us were assisted to find the chair size and motor that suited our needs. We were very impressed with the product and the staff, this really was a gold star service and we would recommend HSL to everyone looking for a new suite. A very positive shopping experience which I thoroughly enjoyed

Amazing staff who listened to exactly what I needed and found the right product. I was then able to customise it to my tastes. I am looking forward to receiving it when it is made.

It was a pleasure to visit HSL Chairs Plymouth and meet Cheryl who took the best care that I could have asked for in assisting my 90 year old mother in selecting a new chair. Cheryl was not only patient with my mother but caring as well. She listened to my mother’s needs and helped select the best chair for her. We will be forever grateful to Cheryl and her area manager for the assistance that they provided us with. Gwen and Nick

Wonderful staff who listened to my needs and came up with the perfect solution. Very friendly, making the options and buying process easy to understand and straightforward. Thank you

The staff in the Plympton showroom were good at making tea on two occasions that we went to investigate comfortable chairs and sofa.The biscuits were as excellent as their knowledge of the products we purchased.
It was pure joy to sit in a chair that supported my back and head.
My wife also was directed towards a chair that suited her.
A sofa that could be used as a sofa bed was purchased for when her life long friend comes to visit.
The choice of fabrics ,feet and castors is vast but we were directed to a choice that was compatible with the style of chairs.
We hope that the finished product and delivery are as good as the staff.
Five star service.

Great experience, given plenty of time to try the different chairs on offer.
Looking forward to using my new chair.
Cheryl at Plymouth was a great help

Great service & no hard sell. The lovely lady and gentleman who visited from the store were amazing with my elderly parents. I wish I could remember their names, they were so kind and very knowledgable about the product. Highly recommend. Thanks

Very friendly and helpful staff. Good choice of products.

Really good service and very friendly staff congratulations

Ordered a new chair from HSL and the whole in‑store experience was outstanding.
Sue was absolutely superb from start to finish — incredibly knowledgeable, genuinely friendly, and clearly knows her products inside out. She took the time to understand exactly what we needed, answered every question properly, and never once made us feel rushed. She even brought us tea while we tested what felt like every chair in the shop, and there was zero pressure at any point — just honest advice, patience, and proper customer care.
My mother had a brilliant experience too and felt completely comfortable and looked after. The service in store was A1, far better than any online click. You simply don’t get this level of personal attention online.
Thanks to Sue, choosing our new chair was easy, relaxed, and genuinely enjoyable.

The staff were very friendly & put both of us at ease. No sales pressure & listened to our requirements. She went through all the questions about height, leg length etc as training required. Very knowledgeable & relaxed atmosphere. Had tea & biscuits.

Lovely staff. So helpful

I bought a specialist riser recliner chair and paid £2200.50 in June 2026.I also bought a battery for another chair at the same time.

I already bought a sofa and 2 chairs from HSL valued at over £5000 a while ago.

I received a phone call from HSL a couple of weeks ago telling me that the chair was in and battery hadn't arrived. They asked me if they should hold off delivering my chair until the battery arrived. I said definitely not, please deliver my chair ASAP.

26th August was suggested by HSL and they said they would come back with a time slot. In the meantime, I've sold the furniture I had and it was taken away in preparation for my new chair from HSL this Wednesday 26th August.

I was so disappointed with the HSL delivery service today. They phoned to offer me the 2/9 for delivery. I said that wasn't what they discussed with me the last time I spoke to them.

I explained to the male assistant how desperate I am for the chair due to my needs. I said that I was hoping the chair would arrive so I've got a chair to sit on. I also said I'd spent a lot of money on the chair and previous furniture with HSL.

I really don't believe the assistant cared at all about my health problems, he didn't think it mattered how much I'd spent with HSL over the years when I explained that to him. He was apologetic but not sincere.

The only person who showed me any comparison was the lady who sold me the chair in the first place. She tried to help me today but without success.

HSL are a specialist company. I was very disappointed in the service I've received from them today.

The quality of HSL furniture is outstanding, the furniture I've had in the past is made to a high standard and will last for years. I will be returning to my local HSL to look for another piece of furniture.

**UPDATE **

The head of customer services has contacted me and has managed to arrange for my new chair to be delivered this week. I would just like to thank her and let her know how much I appreciate this. The chair will help me and offer me a lot of comfort.

Please can HSL let me know when the battery I've ordered is due to come.

**UPDATE **

Good news! HSL called me this afternoon and have been able to deliver my chair. Very short notice and unexpected but I have my chair.

Thank you HSL.

Wow, what a great visit from Kaleigh and Hugh this last Tuesday. I couldn't say enough nice things about their visit. They were on time, courteous, helpful, thorough, explained things well and so kind. I am waiting for aome fabic samples to make some decisions on LR furniture

I had looked at the HSL website and found a reclining chair which would suit my wife and myself. We saw that a home visit was possible which was so helpful as my wife has mobility issues and the hour and a half journey would be difficult for her. Kayleigh and Hugh arrived with the model of chair we were interested in and could not be more helpful. Kayleigh was very attentive to my wife’s needs and we ordered two chairs.

Lots of choice. Lovely friendly personalised service. Very patient. Not cheap but you pay for quality.

Fast, efficient,friendly service.

Really helpful assistant who spent a long time explaining the difference between my choices of chair.