If there had been six stars, I would have selected that as the service we received from start to finish was excellent. Both Alli and Steph were extremely friendly and not pushy in any way. They went o... Toon meer
Locatie
Wijzig locatieRoss Road, Portrack Lane, TS18 2NH Stockton-on-Tees, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We we're made to feel welcome from first speaking on the phone, entering the shop to throughout our shopping experience. The ladies at Stockton Upon Tees are so friendly and helpful we were litera... Toon meer
Had a bed delivered today by HSL, very professional from start to finish. From ordering in the Stockton branch to todays delivery everything was excellent. Everything explained and shown to my elderly... Toon meer
Called in to Stockton branch today for a look around and wow what a beautiful store fabulous staff and intoxicating atmosphere 🥂 on their launch day. Our salesperson was the lovely Jillian didn’t get... Toon meer
Bedrijfsgegevens
Over HSL Chairs - Stockton-on-Tees
Geschreven door het bedrijf
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Geschreven door het bedrijf
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contactgegevens
Ross Road, Portrack Lane, TS18 2NH, Stockton-on-Tees, Verenigd Koninkrijk
4,9
Uitstekend
140 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
If there had been six stars
If there had been six stars, I would have selected that as the service we received from start to finish was excellent. Both Alli and Steph were extremely friendly and not pushy in any way. They went out of their way to make us comfortable as I have Progressive MS and had my therapy dog (Humphrey) with us. We weren’t hurried and were perfectly happy with our purchase. A good price and quick delivery by Alex and Dean was all we could have asked for. Many thanks, John, Val and Humphrey.
17 september 2026
Review zonder uitnodiging
Ordered new chair
Ordered new chair, bit expensive but was given a discount and Jillian the sales person was very helpful. Would recommend.
30 september 2026
Review zonder uitnodiging
Knowledge of ergonomics and my personal…
Knowledge of ergonomics and my personal physical needs of the chair I was buying. Very helpful, patient and so friendly. They took time to ensure I bought the chair that was right for me.
29 augustus 2026
The staff were welcoming
The staff were welcoming, knowledgeable and very professional. We dealt with the area manager and it was a pleasure and we were given great advice would really recommend.
2 september 2026
Friendly advice in the first visit
Friendly advice in the first visit, sample chair brought to the house and excellent delivery team telephone query provided answer to a query efficiently
31 augustus 2026
Excellent service from initial enquiry…
Excellent service from initial enquiry to delivery. Cannot recommend highly enough.
Thank you too to Craig and Lee for their care and attention on delivery.
15 september 2026
Review zonder uitnodiging
Had a bed delivered today by HSL
Had a bed delivered today by HSL, very professional from start to finish. From ordering in the Stockton branch to todays delivery everything was excellent. Everything explained and shown to my elderly mother in law. Todays team were very polite and friendly thank you to Craig and Lee.
14 september 2026
Review zonder uitnodiging
Great 5* shopping experience. We we're made to feel welcome from…
We we're made to feel welcome from first speaking on the phone, entering the shop to throughout our shopping experience. The ladies at Stockton Upon Tees are so friendly and helpful we were literally met with open arms.
Thank you to Jillian for your time and experience. We can't wait to have the chair delivered.
Brian & Mandy xXx
31 augustus 2026
Excellent service
From entering the showroom to delivery I couldn't have had a better experience. Would highly recommend. Thank you to Numan and Thomas who took such great care and respect installing my chair.
8 september 2026
Review zonder uitnodiging
The staff we're brilliant.
The staff we're brilliant.
Very knowledgeable and took the time to get the right chair.
30 augustus 2026
Just called into Stockton,s new store…
Just called into Stockton,s new store for a look around and straight away I was impressed with the store staff and most importantly the quality of leather needless to say I found the sofa and chair I was looking for. Thank you Jillian, Helen & Debbie for top class service looking forward to my new sofa arriving.
29 augustus 2026
My Mam is 91 yrs old and the staff at…
My Mam is 91 yrs old and the staff at HSL made her feel very special !!
They were very friendly patient and understanding when explaining the differences between chairs and took the time for laugh & Giggle.
Visiting HSL made my Mams Day !!
Thank you !!!
28 augustus 2026
Helpful and friendly
Very friendly staff who were very helpful from the start. Went out of their way to find the samples required for us to make our decisions.
29 augustus 2026
Review zonder uitnodiging
Staff knowledgeable and helpful
Staff knowledgeable and helpful.
Not rushed to make a decision to buy a chair
25 augustus 2026
Called in to Stockton branch today for…
Called in to Stockton branch today for a look around and wow what a beautiful store fabulous staff and intoxicating atmosphere 🥂 on their launch day. Our salesperson was the lovely Jillian didn’t get the name of the lovely lady who kept my glass full of procecco 🥂 well it worked lol . Purchase the beautiful Modena Modular corner unit the leather on this sofa is by far the best i have sat on hopefully it will live up to my expectations.
29 augustus 2026
Review zonder uitnodiging
The service was 2nd to none
The service was 2nd to none, the sales people were great pleasant and well informed Jill our assistant was really great, But the overall staff were amazing.
15 augustus 2026
Thank you!
I think the lady was called Stephanie who looked after my mum and I. She was so lovely, patient and very helpful. She is an asset to HSL.
3 augustus 2026
Excellent customer service
Excellent customer service - staff could not have been more helpful. Not pushy, great product knowledge, answered all our questions, lots of patience. I didn't expect going to choose a chair for my dad to be such a tonic for him!
19 augustus 2026
Review zonder uitnodiging
The Customer Service person (John…
The Customer Service person (John Cameroon) who explained & helped us decide was excellent. He was patient, took time to answer questions & was a kind person. Thank you John
And thank you HSL. We now await the chair patiently.
11 augustus 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.