Hubble Connected Reviews 

Worst customer service. Expensive monitor that keeps freezing after only a year of using it. Takes weeks for a reply and get told they can’t help as it’s not in warranty. Disgusting and pathetic. Would not recommend monitor to anyone. Awful.

DO NOT BUY - terrible service, cameras made obsolete so you can’t use them even though they still work, can’t cancel the contracts even after 2 years and the customer service is just awful. They are unhelpful. The company needs investigating for fraud. We haven’t used the service in 2 years and they won’t cancel our contracts even after

AVOID AVOID AVOID

Couldn't connect the camera to the app anymore, got a little advice but the app locked me out, I had to make 2/3 additional accounts to gain access. I tried a number I found online and was told my area was email customer service. So I cancelled my subscription, twice, because I tapped the wrong "button" , so I did the cancellation steps again. Upon seeing they'd taken money for another subscription, some 7 months after I'd cancelled, obviously I got in touch. WOW. Rotten customer service, after being told no no no, you never cancelled. I kept asking for the matter to be escalated, stayed on them. After weeks of persistence, it was discovered there had been a cancellation, but I'd immediately signed up again. They wouldn't acknowledge the fact that this seemingly new information would indicate their initial response was not correct, nor why they didn't find this at first.No way would they concede if this mistake was uncovered, perhaps they'd find the second cancellation, made a minute later. No, no no, at one point the guy, Chetan, informed me of what weeks and months meant, this little guy took messing with the customer to another level, I know nobody dreamed that one day they'd become a customer service worker but you've got a job, so do it, don't mess around. Avoid, I've a funny feeling that a LOT of people have experienced the same go away game and subscription cancellation is ignored, nice side earner, I'd be interested to learn how many times this happens, how many customers don't notice. Do you screenshot everything you do online? Well if you go ahead with these guys, be sure you do, the app doesn't work to cancel and emailing you'd like to cancel isn't enough for them. Very bad policy around subscriptions and the bots manning the email service aren't very efficient. AVOID!

DO NOT BUY ANY HUBBLECLUB MONITORS! WORST CUSTOMER SERVICE, WORST QUALITY, TERRIBLE TECH. The camera constantly is 'not respond' constantly needing 'restarting' sometimes several times. Even when our internet is 100% all other devices are working well in the house, the Hubble constantly loses connection. Please buy literally anything else.

We had a missing part in our box and customer service shipped us a quick replacement to fix the issue, happy with the communication and assistance they provided us with so we can use the monitor for our newborn!

Honestly I had high hopes for this camera. As a first time parent I liked all the features the app provided, like tracking feedings, babies growth, sleep, and the music and little stories it includes with the premium membership. I liked that I could use my phone and the baby monitor as well- all handy features. However I have had this camera monitor now for over 10 months and the camera constantly goes offline- all day long even though my wifi connection has no problems. Then I have to disconnect and restart the camera which is disruptive to my babies sleep. I would have gaps in the night footage because of this and then cant even track her sleep properly. The music feature also stopped working properly after a while and would just not even load the song, or it would load the incorrect song. Another thing is the little green light on the camera which indicates its connected to the wifi & on is super bright, which would not let the room be pitch black- so if tour baby is sensitive to any light during sleep as mine was- this is going to be an issue@ i had to get some tape and some paper to cover it. Honestly for the price I expected consistency and unfortunately its not it. I wouldnt recommend this to someone because its so expensive and isn't reliable.

It's not horrible, and gets the job done. It does need restarted sometimes. But overall some good features, and decent video/audio.

I hateeee hubble unless someone can explain to me how to search for a show on binge

Very disappointed. The monitor goes offline multiple times a week even though it’s plugged in, has WiFi and current software. I hate having gaps in coverage of my baby’s night. I used the sound function and it was stuck on for a day until I unplugged it. Then it wouldn’t turn back on for a month. I expected way more for the price I paid.

Constantly goes off line and there is ABSOLUTELY NO Customer service! Complete garbage!

The entire camera and monitoring system I am obsessed with the picture is beyond clear.. Only issue is in having trouble connecting Hubble connected accessories to each other and the camera. Will be reaching out to customer service otherwise I am OBSESSED with products and Brand

This is by far the most frustrating baby monitor I’ve ever used. The app is clunky, not intuitive, and half the time it just doesn’t work at all. When it does connect, the video quality is awful — grainy and blurry, which completely defeats the purpose of having a monitor for peace of mind.

It constantly struggles to connect to Wi-Fi, even when every other device in my home works fine. On top of that, when the charging cord stopped working, replacing it turned into a nightmare. Customer service was slow, unhelpful, and after weeks of back-and-forth, their “solution” was for me to send money via PayPal — which I found unprofessional and untrustworthy.

This product is overpriced for what you get, unreliable, and backed by poor support. I wish I had read more honest reviews before buying. Save yourself the headache and choose a different monitor.

The app itself could use a little TLC when it comes to accessing the lullabies and other features displayed.

It took me forever to fully get it connected and then when I did get it connected I didn't get no picture through the little monitor itself and when you unplug it it you have to reconnect it I didn't like the fact that you have to reconnect it every time when it should just stay connected

Terrible , unreliable , forcing you to pay for the app and it hardly ever works

The monitor volume is way too low even when turned up all the way. It’s constantly going offline (all other devices in house stay connected so WiFi not the issue), app always says camera is offline even when I can see perfectly fine on the base, and camera constantly making noises. Worst monitor I have ever had especially for the price and I have 3 kids and have used many monitors.

DO NOT BUY DO NOT BUY DO NOT BUY. Cameras have to constantly be reset, usially multiple times a day. Notifications barely work for motion and sound, but you better believe you'll recieve a dozen push notifications to buy premium every day. Pan/tilt feature does NOT work. Threw mine in the trash and bought a different brand.

Infuriatingly poor produduct. The hand held monitor has a range of about 5m before it loses signal so one is forced to use ones phone as a monitor. The camera disconnects continuously even though it's on. Customer support is non-existent. Avoid avoid avoid.

After 6 months, the monitor for my camera stopped working. That's fine, we connected the app. But then the camera keeps dropping the connection to the WiFi. This is for a subscription that costs $100 a year.

Okay whatever, we already paid the subscription. But then the camera stops working altogether. So we reset the camera but it connected to the wrong account. It over went trial and then charged me another $100 a year. So now we have 2 hubbleclub accounts.

Customer service basically said "too bad, you let the trial lapse to subscription."

We have now paid 200 dollars a year for what basically amounts to a webcam with a spotty connection.

Stay far away from Hubbleclub Connect.

Our Hubble Nursery Pal Cloud Touch monitor died 15 months after first use, just after the warranty expired. The screen shuts off silently, even when plugged in — no alert, no warning — which means you think your baby is being monitored when they’re not. That’s not just frustrating — it’s dangerous.

I contacted Hubble support. No reply. No phone number, no live chat, no nothing. Just silence. And the Hubble app? Completely useless as a backup. You can’t view both cameras at the same time, and it won’t even switch feeds automatically if one kid is crying. So now I’m stuck without a working monitor, relying on a broken app and a company that clearly doesn’t care.

This is a high-priced baby safety product that failed in barely over a year with zero accountability. I’ve since found dozens of other parents with the same experience. Hubble is knowingly selling unreliable hardware and ghosting their customers. This brand should not be trusted — avoid them at all costs.