Huddleliving Reviews 

Airfryer good but i took a label off stainless steel lid. I emailed them and at first was impressed but all gone quiet now . Not happy having a sticky mess on my airfryer . I asked if i could buy the stainless steel top but awaiting reply from my last email. Here is last email received

Jake (Huddle Living)

28 Nov 2025, 10:05 GMT

Hi Kath,

That's great, thank you!

I'm gonna speak to our technicians and warehouse and see what we can do with this.

I'll update you as soon as possible!

In the meantime, do you have your order number/Amazon order invoice?

Kind regards
Jake

My husband persuaded me to buy one of these. I was a tad reluctant because I could see there were cheaper alternatives.

However, I am really glad I got this one. Super comfy. Love it💗

And yes, I am glad that my husband is fantastic at research. I did do my own too and came to the same conclusion!

Do not buy from this company Huddle after a few weeks it started to leak air and the customer Service is absolutely appalling. Do not buy from huddles

My mattress arrived on time, The items instructions very easy to follow. I had to communicate with Huddle customer service relating to the warranty. The email response was dealt with quickly. Great service. Thank you

We just received the product today 8 Oct.
It was complete with written instructions, both quick start ones and one with more detailed instructions. And included are two patching squares that you can cut from to plug any holes should someone cause a hole to occur by mistake. It even included a small thumb size piece to prevent mold. I think this was for the shipping, but I will keep it to put in the storage bag when we deflate It.

Also when I opened the box and pulled out the storage bag with the mattress delated inside it, I realized it does not take up much storage space and weighs only about 15 kilos.

Also on the instructions they had two bar codes to scan. The first connected you to a video showing how to remove the bed from the bag, lay on the floor and how to inflate.

I followed all the instructions and it inflated to the firm setting I chose. This initial inflating sounds noisy from this inflate pump. But it inflated in around 3 min or less. And it stopped by itself when it was fully inflated to the firm setting. So far all this is truly a 5 star rating. And being an 82 year old 6' 5&1/2" man with knee and leg issues, I was happy to see and feel how easy it is to get on and off the bed.
Also it is easy to move the bed to different locations on the room floor when you want locate it in a different place.
My wife and I both tried laying on it, at different times and felt it will meet our needs. We will give another review on the product after several months of use. But for now the product certainly rates a 5.

The delivery issue rates a 0 for the delivery company in every aspect. It was to be delivered 3 Oct, we only got it today 8 Oct.
This was only after 3 failed attempts at wrong locations, even though the original label from Huddleliving had the correct address and post code. We have recommended that Huddleliving use a different company for delivery. When they went to the first wrong address in the afternoon 3 Oct (Friday), we could not communicate with Huddleliving or DHLecommerce as well.
And on Monday 6 Oct, it was still impossible for us to connect with DHL ecommerce.

During this time I think we communicated by email with at least 4 members of the Huddleliving support team.

The huddle support team response was always very sympathetic, but it seems they too were having difficulty getting responses from DHl.
We sent so many emails it became combersome for Huddle to manage. Thanks for the patience with our emails.

One frustrating thing for us was we could not get anyone on the phone to talk with from either company. Although Huddleliving has a number , it always told us due to heavy volume, to hang up and call back.

In summary, the product and its support litersture, and video and scan codes for the video and registry of warranty are great and deserve a 5 for now.

Our recommendations for Huddle Living to improve, include the following:
1. Immediately get a new carrier. This one is affecting your reputation and causing dissatisfaction.
2. Have more people available to handle calls so that people can at least que for not more than 5 min.
3. Have live online chats with your support team not robots.
4. What ever shipper you choose to use, make sure there is a way for you as a business, to get a quicker response time, than what we as receiver of your product might get.
I hope to be able to give another 5 rating to the Delux double air mattress in 2-3 months time.
And I hope to read at that time what you have done about getting an effective delivery company.
Good luck

Charles Albritton

Company: Disappointed in customer service. There were issues with the delivery; as I needed the air bed for a weekend (planned in time for delivery with the website stated times) I contacted the company a few times with initial delays. Initially they were supportive although not very proactive, and after a week passed and as I no longer needed the bed, I started asking for a refund as is the company’s legal obligation. This request was continuously ignored. This is poor service as there is a law for this. Eventually almost 10 days later the airbed arrived unexpectedly with no communication from the courier or company, so no opportunity to refuse this.
Air bed: Giving a higher score than the company. I tried it only once but so far it matches the description, which is great. I will likely keep it as enough time wasted already with the company and courier.

(I generally am a positive reviewer but this company really frustrated me; it was a courier issue mostly, but their approach felt dishonest)

Cannot rave enough about this product. I bought the double Huddle lux bed direct from Hudde. Looked at other cheaper models but all had the same problem i.e leaking deflating. I decided to buy based on reviews and so glad I did. Arrived promptly We needed it for our camper van awning what can I say. Ingenious design. Self inflates in seconds. High off the floor makes it easy to get up. Im a bit creaky at 70 lol. You can feel this reinflate gently if it loses air. It took the weight of me my hubby and my dog! It was so.comfy we slept on this rather than the rock hard camper van bed!. Brilliant bed def worth paying more. Highly recommend. Deflate was brilliant. Went completely flat quickly. Just packed it up and back into the bag. Love love love it!! Plus you get a 2 year warranty!

Haven’t received product yet. However, I had to contact customer services as I forgot to apply a code. They were very quick to help and resolve my issue. Thank you. Excellent quick response

I bought a double basket Huddle air fryer and have been very pleased with it, however a handle broke after over twelve months use. I contacted customer service and they have been excellent, prompt reply to all my emails and have agreed to replace the part without hesitation, that’s what I call customer service. I had never heard of the name Huddle before I bought the fryer but would definitely recommend their products and after care service. Five star service!

I received prompt reply to my query: I wanted to buy the King size Lux mattress but it was out of stock and I wanted to know when it will be back in stock. Thank you for the quick response.

My mattress developed a fault and I needed to contact customer service. Customer service have been fantastic and are sorting out my replacement.

I ordered an air bed and paid for express delivery. It stated in the website that it would be dispatched on the 1st August and with express delivery meant it would be delivered the next day which I when I needed it. It wasn’t until the 1st August that I realised I hadn’t had an update that I sent an email at 8am to ask about delivery. It got to midday and I hadn’t had a reply to my email so I used the chat and was told that infect the airbed I wanted wouldn’t be dispatched until the 4th August. Very disappointing. I asked for a full refund and to cancel my order.

The bed is comfortable and inflates quickly. But the secondary pump is so loud ! And vibrates the bed during the night and which made it impossible to sleep through. I had to keep waking up and inflate the bed again .
For the price of the bed this makes it very very disappointing

This Huddle Airbed really lived up to the hype, we are so impressed. On it for 4 weeks waiting for a new bed delivery, 2 people 13 and 16 stone, and it was great. It really didn't go down, it was comfy, the motor that kicked in when it sensed it was deflating was quiet. We will have no qualms about any of our visitors sleeping on this brilliant airbed.

Absolutely the best airbed I have ever purchased and the warranty cover is superb

Purchased this for the in-laws. I needed to ensure whatever airbed I bought would stay inflated, so laid 7-8* the price of a normal airbed for the peace of mind.

Unfortunately, even with the trickle pump left on, within two hours the in-laws had to jump onto the sofa.

Disgustingly priced for the fact that it didn't even last one night.

The most incredible airbed I have ever used. I was surprised at the height and how I never once heard the bed auto-inflating throughout the night. It didn’t deflate once! It feels like you are sleeping on an actual mattress. If anyone was to purchase an airbed I would recommend this one without a doubt. And does not take up a lot of space when storing. Also shipping was very quick had no issues so overall great experience

I want to return an airbed but it is proving impossible. 2 different people from Customer Support have asked for my details in order that a returns label can be issued. I have given the information 4 times and still nothing. Not good customer support.

Quick and efficient service

Had a problem with a item emailed the company and got a response within 10 minutes. Jake was efficient with his responses and offered a incredible customer service one of the best I have ever had! Problem solved all within 1 hour. Jake absolutely went above and beyond to make sure my problem was dealt with quickly a real credit to your company. Would definitely recommend this company.