Hugglys Reviews 

Absolutely awful company. The worst I think I've ever had the displeasure of ordering from. I ordered a bear for my 7 year old son, it looks weeks to arrive and when it did, it arrived faulty! (The quality of the bear itself is also incredibly poor.)

When I contacted customer service via email, the email address bounced! I contacted them through their contact form also and have had zero response.

I'm left with a poor quality bear that cost £25 that doesn't do anything.No refund, not even a response from customer service.

Please avoid at all costs. I fell for the FB reviews as I was desperately trying to find something to help my boy sleep better. I really wish, I'd visited here first. Lesson learned!

AVOID - Adverts state they are a Uk company they’re not it’s Hong Kong! Dangerous toys with so safety labels ours smelt of burning when turned on! Same as others kept getting generic emails and offers of a partial refund - have got full amount back through bank and have passed info over to trading standards who are investigating them.

Overpriced and not what I expected for my Autistic Son. They would not let me return 2 bears. Offered 10% back which i refused, just wanted to return bears as not as described. Still wouldn't allow me to return, offered 30%. I spent £40 for something that was of no use to me or anyone. A 30% refund was pointless. I wouldn't recommend buying from them

Hat nichtmal einen Stern verdient. Für Kinder absolut nicht geeignet. Grottenschlechte Qualität. Rücksendung nur auf eigene Kosten nach China!

Brought these and they came today the motor in them is so loud it scared my 3 year old not soothing at all now left with something that's not going to be used

Recieved today, the teddy is lovely and soft but the motor is so loud it ruins the breathing effect. Not very relaxing.

After speaking with customer service mine and my partners bears are working great sounds feels soft as hell very over the moon and definitely worth the money

0 stars

Avoid this company.
I ordered two bears, one arrived faulty. The settings on the paw were very different to the description.
I contacted the company as this was meant to be an anxiety bear for my 6 year old son.
They offered me a 20% refund. I explained I just wanted a working bear. They could not make it right and basically said it would cost me as I would have to pay to return the broken bear!
Absolutely terrible company with awful customer service.
Do not use.

My daughter got this from a relative for Christmas and it’s so dangerous! The battery unit doesn’t have a battery cover and one of the battery’s fell out loose in her cot, thankfully supervised!! It’s only velcro’d shut a baby can easily access it. Going in the bin don’t waste your money! Not worth the risk!

These are truly awful,not a UK company as stated. No heartbeat or white noise just a creepy whistling snoring, awful music and the sound of mechanics whirring. These are the stuff of nightmares not soothing sleep buddies. Avoid at all costs, if I could upload a video I would.

Habe vor Weihnachten ein defekten Bär erhalten.
Ware ist qualitativ schlecht, sehr hart.

An der Rückgabe binnich immer noch dran....ich soll ein Video schicken.

....ich berichte weiter!

ABER ABSOLUT KEINE KAUFEMPFEHLUNG...EXTREM UNSERIÖS

Broken product trading standards will be getting an emailed…….. what a joke they must be making a fortune. Disgraceful DO NOT buy these need shutting down

Needs 0 stars says it’s a uk company but comes from china, sound awful nothing calming about it sounds creepy, complete waste of money which they won’t give back, DONT WASTE YOUR TIME, shame I can’t upload a video of it

dont know why yall coming for louise but ok. anyways it was a clear scam. however. after gutting the product, its intestines out on my desk like an entre teasing from afar, i found much joy in giving this haunted product the love it needed. its ability to talk, breathe and sing removed but all for my greater cause. i shall now stuff the poor thing and use it to cry on. i believe children shall be treated in the same regard. much love, mother brothel

Shocking customer service. Recd my bear, poor quality, def not soft and cuddly. Worked for 10 mins then stopped. Reported and sent video to customer services. Over many emails, lots of haggling about offering % off to keep the bear. 10%, then 20%, then 30% with me advising it was faulty. They also said, why didn't I take the discount and give it to a charity shop. Kept arguing , got up to 60% and they then advised I had to pay for return..I screenshot their own website showing that was not their terms and conditions and finally today recd a full refund. If you have a faulty bear, keep arguing and don't give up

Absolute rubbish- the snoring noise is so noisy it would be impossible to sleep. Its very poorly made a complete waste of money

I ordered one of these at the beginning of November 2024. Eventually I received the Stitch toy, I bought it to give as a Christmas present. I thought I would put batteries in before I wrapped it. I pressed the paw and nothing. Tried with different batteries, again nothing.
I contacted the company and they asked for a video of the faulty Stitch. I obliged. On receipt of the video they said they were sending a replacement. I explained that it would be too late for Christmas and I wanted to return for a refund. They sent a replacement! It arrived in January.
The replacement, surprisingly, is also faulty.
They ask for a video of the second faulty item, 6 times I have sent the video as they say they haven't received it. They are answering my emails with the video attached though.
I don't hold out much hope of seeing my money ever again.

I wouldn't give this product a 1☆. The breathing sounds like something out of an old horror movie. Clearly not CE marked. It took ages to arrive and clearly not made in the UK.

Ordered from the company thinking it was a legit place after seeing lots of reviews on Facebook which I’ve realised now are all fake.

The company states they are in London but are definitely not as the item shipped from China, I asked for a refund before they dispatched my item but they decided to dispatch it instead and despite asking multiple times for my refund they keep ignoring me and “picking” what they want to respond to out of my emails.

Disgusting company, selling items for children and adults and saying they are safe when they clearly aren’t. Rude and disrespectful to customers and will just ignore you.