Humanitix Reviews 447

I am a new user. On my third contact with support I was looking to swap a ticket and reissue an invoice at the new ticket rate. Though the platform function I was looking for is not possible, Lloyd quickly investigated and provided alternative instructions that helped me resolve our delegate's issue promptly. Thank you!

Customer service of my dreams!!! Onyalie, the most incredible, patient, kind, proactive, knowledgable, helpful agent is responsible for the success of our seating map, which plays a huge part in the overall satisfaction of our conference. Her response time and accountability is truly next level. We had a complicated map built with errors (those were my doing) and she graciously took the many steps to correct the problems and resolve potential issues in the future. We are sincerely grateful to Onyalie and all the other agents who have cared for our account so well.

Always helpful and prompt service, my questions and problems were resolved with step-by-step instructions.

Very prompt service, got to chat with a real person, problem was resolved within minutes

We purchased tickets to an event doors were to open at 7pm for the event to start at 7.30pm.. however th doors opened at 7.30pm, we went to find the seats which had also been sold to two other people. We were told to go to ticketing to find a que a mile long with people with the same problem. We did not get into the event which we had waited for so long to attend. What kind of company are they running

Humanitix is incredible! Their customer support is unreal. From start to finish, they made my event-hosting experience so easy and fun!

Humanatix is so user friendly & with the proceeds supporting charities, our charity feels like we are contributing even more. The customer service from Humanatix is exceptional & we would use them again 100%

I needed to sell tickets online for my fundraising event and HUMANITIX were recommended.

Having never done anything like this before, I had many questions and consequently sent multiple messages to HUMANITIX.
Onyalie and Matt were always extremely prompt with their reply, helpful and polite and I felt very supported with all of my questions.

I can't thank them enough for helping me create a successful fundraising event.

The personal online chat service helped me out as a first time user and I really appreciated that. It's a great system I can happily recommend to others.

My company has been using another ticketing platform for the last three years. We were approached by Humanitix and after having an actual person discuss the platform with us, knew we had to make the switch. Humanitix aligns with our philosophy and the customer service is A++.

We also love the ability to speak directly to someone for tips, tricks, help, and guidance. Our representative, Ellie, is an amazing resource and has helped us streamline our process on our company website. If there was a way to give ten stars I would for her alone. I highly recommend Humanitix.

Humanitix was a very easy system to use. Most of the time it was very self-explanatory. When I had issues that I couldn't resolve, I had a designated support person who made herself very available to assist me and always did so in a timely manner.
Humanitix improved the efficiency of our event enormously and reduced workload.

I received prompt responses both from the online chat facility and a personal call back the Humanitix Support team. Through sharing my screen I was able to receive on the spot help. This was followed up with further resources in an email. Thank you.

Bought tickets to a festival,which was cancelled ,they said they have refunded the price, have not yet received refund ,after contacting them several times they have not helped and told me to contact bank ,bank has no record of refund being sent and told me tt contact humanitix to rectify this. After several attempts to get refund back through them they have told me they can't help and to take it up with bank, total scam

Humanitix allows us to run a tiny not-for-profit - we are all volunteers. We run an Emerging Concert Artist Series, and most entry fees are free or a donation. Although we still do not have a website, Humanitix has enabled this little project to run since August 2022. Humanitix is always available to help refine how we deliver our events. The integrations are great. Thanks to all the team at Humanitix, we will launch our 6th Series in February 2025.

Have used Humanitix for 5 years now and they are wonderful to deal with, always there to answer my question, help me and solve any problems. Their site is continually improving from great to even better. Our customers find buying tickets easy and straight forward..

Our organization switched to Humantix from another online ticketing site. We were intrigued by the idea that the booking fees would be donated. Not only was the interface just as easy to use as our previous portal - it is supported by great customer service. When a question arose about tax codes for our event, it was presented in a very clear manner promising help in getting things straight. Within two emails and one file upload, all was good. Professional and helpful!

Awesome Customer Service!

I was having trouble fixing something that I had incorrectly inputted. Help came quickly and stuck around until the issues was resolved. THANKS!

Support responds quickly. They take time to understand the issue, and provided clear instruction when I got confused

Not only do Humanitix support humanity and our planet in so many wonderful ways but the team were super helpful when I needed more information for our event. Thank you :)

I made a mistake with my email address on a ticket purchase and got great help to get it resent to me!