Over a year ago, we bought some ceramic garden tiles from the Bletchley depot. Our builder at the time said he would collect them when he was ready, but due to ill health that never happened. Upon ret... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Order confirmation said a staff member would contact to confirm delivery date etc, didnt happen, the lorry appeared at the gate one day, good job we were in. One of the lengths of wood had a bad split... Toon meer
I was having trouble sourcing a particular eave tile and finally contacted Huws Gray at Stamford. Harry spent the time and effort to find the perfect match and contacted me to collect them. I couldn’t... Toon meer
Bedrijf heeft geantwoord
Great service all round from Norwich Barker Street branch. We are situated just over the road so simply walked over to collect our wood and the yard guys kindly forklifted our stuff to the gates to sa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmaterialen leverancier
- Bouwapparatuur verhuurder
- Hoveniersbenodigdheden winkel
- Houthandel
- Loodgieterwinkel
- Gereedschapgroothandel
Over Huws Gray
Geschreven door het bedrijf
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Contactgegevens
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, Verenigd Koninkrijk
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4,5
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Poor customer service and non existent next day delivery
Ordered electrical tool and paid for next day delivery. When not received i contacted my local branch who could see the order but hadn't received the stock. Advised to contact online sales. Response back next day from online sales to say as it wasnt an online order, (which it was) i needed to contact my local branch. Item eventually arrived the following day and I received a refund on next day charge after requesting it. A lot of hassle and poor customer service.
7 september 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I was delighted with Huws Gray
I was delighted with Huws Gray, the delivery could not have been more professional and efficient, and I would definitely order from them again. Great work guys, and I hope to order again soon.
7 september 2026
Antwoord van Huws Gray
We're absolutely thrilled to hear how delighted you were with our professional and efficient delivery service.
We truly appreciate your kind words and look forward to serving you again soon!
Reasonable company.
Order confirmation said a staff member would contact to confirm delivery date etc, didnt happen, the lorry appeared at the gate one day, good job we were in. One of the lengths of wood had a bad split in it, which luckily, I could manage.
2 september 2026
Excellent delivery
7 september 2026
One week on and no delivery and no…
One week on and no delivery and no contact from branch to arrange delivery
6 september 2026
Antwoord van Huws Gray
We apologize for the delay and lack of communication regarding your delivery.
Please send further details to Customerservices@huwsgray.co.uk
We are looking into this immediately to resolve it.
The delivery was right on time and the…
The delivery was right on time and the driver was very helpful. Great service
6 september 2026
Antwoord van Huws Gray
We're so happy to hear that your delivery was on time and that our driver provided such helpful service.
We truly appreciate your kind words!
Outstanding Staff
Over a year ago, we bought some ceramic garden tiles from the Bletchley depot. Our builder at the time said he would collect them when he was ready, but due to ill health that never happened. Upon returning the depot over 12 months later, we were a little worried that the order would be lost or forgotten. No, the staff immediately knew who we were and showed us the pallet still waiting for us, then quickly arranged our new delivery. Amazing service! So a big thank you to the most helpful, funny and decent chaps at Huws Gray, Ian and Shane. You do the company credit!
12 september 2026
Review zonder uitnodiging
Antwoord van Huws Gray
We are so happy to hear about your positive experience with us! It truly brightens our day to know that we could assist you so effectively, especially after such a long time.
We always aim to provide excellent service, and it's wonderful to see that our team delivered.
We appreciate you sharing your kind words.
Easy to order materials
Easy to order materials, great customer service and quick delivery.
6 september 2026
Antwoord van Huws Gray
We're so pleased to hear that you found it easy to order your materials and that you experienced great customer service and quick delivery!
We truly appreciate your wonderful feedback.
Poor Customer Service
I was supposed to get a message about delivery within 24 hours of ordering but it didn't happen. I phoned Monday and they said delivery was on Tuesday. Didn't arrive so phoned again when they said delivery now Wednesday but they phoned Wednesday pm saying it would now be Thurday. Finally arrived Thursday. Product OK buy hopeless customer service.
6 september 2026
Antwoord van Huws Gray
We sincerely appreciate you sharing your experience with us. We are truly sorry to hear about the significant delays and miscommunications regarding your delivery. We understand how frustrating it must have been to receive conflicting information and have your expectations unmet.
We are reviewing our delivery notification and customer service processes to prevent similar situations in the future.
Very helpful with buying products and…
Very helpful with buying products and for setting up future projects
5 september 2026
Antwoord van Huws Gray
We're happy to hear that we were helpful with your purchases and future projects.
We appreciate your positive feedback!
The delivery driver was most helpful
5 september 2026
Antwoord van Huws Gray
We're so pleased to hear that our delivery driver was helpful!
Thank you for taking the time to share your positive feedback with us.
Last minute purchase
Last minute purchase, witch worked out to be the best competitive price, in stock and ready to collect in 10mins .
4 september 2026
Antwoord van Huws Gray
We're so glad we could provide a competitive price and quick collection for your last-minute purchase!
We appreciate your positive feedback.
Ordered online a single slab.
Ordered online a single slab and collection was easy and staff very helpful
2 september 2026
Antwoord van Huws Gray
We're so glad to hear that ordering your slab online was easy and that our staff provided helpful service during collection.
We truly appreciate your positive feedback!
Antwoord van Huws Gray
We're so happy to hear that your delivery arrived on time and that our delivery person provided excellent service!
We truly appreciate your wonderful feedback.
Great service all round from Norwich…
Great service all round from Norwich Barker Street branch. We are situated just over the road so simply walked over to collect our wood and the yard guys kindly forklifted our stuff to the gates to save us a long carry. Absolutely above and beyond, thanks!
3 september 2026
Antwoord van Huws Gray
We're so pleased to hear about your positive experience at our Norwich Barker Street branch.
It's wonderful to know our team went above and beyond to assist you with your wood collection.
We truly appreciate your kind words!
Fantastic service all round
My first time using Huws Gray was a great experience. Friendly helpful staff, especially the delivery driver. Good products, good prices too.
3 september 2026
Antwoord van Huws Gray
We are so pleased to hear that your first experience with us was a great one!
It's wonderful to know that our staff, especially the delivery driver, were friendly and helpful.
We're also glad you found our products and prices to your satisfaction.
I was having trouble sourcing a…
I was having trouble sourcing a particular eave tile and finally contacted Huws Gray at Stamford. Harry spent the time and effort to find the perfect match and contacted me to collect them. I couldn’t have received better service. Thankyou so much Harry.
9 september 2026
Review zonder uitnodiging
Antwoord van Huws Gray
We are so pleased to hear about your positive experience with us! Finding the right materials can be challenging, and we're glad our team could assist you in locating the perfect eave tiles.
We appreciate you sharing your kind words.
Still not available to pick up
I ordered my Makita Finishing Sander online on the 30th August, went to collect it on the 1st Sept and again on the 9th Sept and it's still not at their Bangor branch. How long do I have to wait for it ?
30 augustus 2026
Antwoord van Huws Gray
We sincerely regret the delay in your order's arrival at our Bangor branch.
We are actively investigating this issue to ensure a prompt resolution for you.
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