Always get a really good, personal service from Huws Gray. After my online order they called to see when I wanted to take delivery and the logistics of getting the topsoil to the farm given the road... Toon meer
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Exceptional service!! I ordered a replacement paving stone in the morning & received a phone call at lunchtime saying that a colleague lived nearby & could drop it off on his way home from work that... Toon meer
Cyngor cyfeillgar ar y ffôn ynglŷn â amseru y cyflenwi. Daeth y nwyddau ar amser fel y addawyd. Gyrrwr lori yn hapus i roi'r bag mawr yn union lle oeddwn i ei eisiau. Pris cystadleuol. Friendly advi... Toon meer
They delivered and place the 5 tons at the back as directed nearly so everyone can still use the road. It was lucky that I was in because I never got a follow up email or call saying when the delivery... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes. Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses. Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability. With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Contactgegevens
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, Verenigd Koninkrijk
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4,4
Uitstekend
2K reviews
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Really good price and communication…
Really good price and communication from office when ordered . Picking up was really easy and staff helpful
29 mei 2026
Quick response to my order
Quick response to my order. Good price. Delivered when arranged and the driver couldn't have been more helpful.
9 juni 2026
Excellent service with a smile
Excellent service with a smile. Quick too. Helped us load a heavy flat packed picnic table from forklift to car and then double checked all parts were there.
9 juni 2026
Easy, fast & reliable
Easy, fast & reliable
Ordered and paid online which allowed my wife to collect while I got on with the job.
8 juni 2026
Very fast delivery
Very fast delivery. I ordered the soil online 7pm and it was delivered by 9.30am the next morning!
8 juni 2026
Quick and easy to purchase and collect
Quick and easy to purchase and collect. Staff were very helpful and friendly
8 juni 2026
Friendly and helpful service when I…
Friendly and helpful service when I called about delivery. No issues delivering over hedge into front garden.
8 juni 2026
Brilliant service
Brilliant customer service kept me informed on the delivery.
Tom the driver rang ahead to find out where I wanted the slabs.Nothing was too much trouble for him.
Quality of the slabs is excellent.
Excellent service all round.👍
7 juni 2026
Excellent service
Excellent service. Delivery was earlier than expected and even though I was out when delivered, the driver put my panels at the side of the house (safe place). The quality of the fence panels is 5 star.
27 mei 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
We were told that we would be sent an…
We were told that we would be sent an email confirming when the topsoil would be delivered. We did not, and it came whist we were out which was quite inconvenient.
7 juni 2026
Antwoord van Huws Gray
We appreciate you taking the time to share your feedback. We understand your frustration regarding the delivery notification and the inconvenience this caused. We are reviewing our communication process to prevent this from happening again.
Delivered on time requested
Delivered on time requested. The top soil was excellent quality.
6 juni 2026
Great service delivered by competent…
Great service delivered by competent driver and helpful with placing of product on drive.
26 mei 2026
Delivery arrived very quickly
Delivery arrived very quickly. So quickly I hadn't even received a confirmation of the order. Good job someone was home.
6 juni 2026
I made a mistake on my online order and…
I made a mistake on my online order and as soon as I contacted Huws Gray they sorted it out and arranged delivery, my purchase arrived promptly. Thank you so much for your help. Fiona
6 juni 2026
I placed an order on the 6TH June and…
I placed an order on the 6TH June and informed by the invoice I received, that a member of your sales team would be in touch within 1 working day.
No one contacted me, I had to chase a delivery date up myself.
The delivery was scheduled for Thursday 11 TH June. The items were not delivered and didn't receive any update, on my order.
I had to chase my order up again and promised it would arrive the next day on Friday the 12 TH. Late Friday I telephoned to see the status of my order. I was again informed it was on the wagon out for delivery and would receive it shortly. The items never arrived. Can you confirm the status of my order and let me know immediately, as this is an Unsatisfactory service provided. I have spent 2 days waiting for these items. Saturday 13 TH no communication no delivery. If this issue is not rectified immediately; I will take my complaint to director level.
MR Shaw
6 juni 2026
Antwoord van Huws Gray
We sincerely appreciate you taking the time to share your experience with us. We are truly concerned to learn about the significant issues you've encountered with your order, including the lack of communication, missed delivery dates, and the inconvenience of having to repeatedly chase updates. We understand how frustrating and unsatisfactory this situation has been for you, especially after spending two days waiting for your items. We are actively investigating the status of your order and the reasons behind these service failures.
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