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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Coole Skateboard Imitate und mal was anderes an der Wand, kein Zweifel. Aber zur Montage könnte man auf der Rückseite der Boards Markierungen setzen zum gleichmäßigen Befestigen der Halterungen. Viell... Toon meer

Beoordeeld met 3 van de 5 sterren

I haven’t received my package, it’s been almost a month and the tracking number still shows no updates. HULUS definitely doesn’t offer a reasonable post-sale experience. It’s a pity because you guys d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Gave email address to put through an order to see what shipping to my country would cost. Have since emptied cart, but receive an email every day to “complete purchase”. Deleting from my cart doesn't... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

J'ai commandé un surf à personnaliser. L'échange avec l'équipe d'Hylus a été rapide et simple. L'intégration des photos que j'ai envoyée été superbe et ils ont accepté de faire plusieurs modifications... Toon meer

Bedrijfsgegevens

  1. Decoratie- en interieurwinkel

Over HYLUS

Geschreven door het bedrijf

HYLUS is a digital contemporary art gallery, showcasing the latest art trends into uncommon art pieces. We are experts in Acrylic Glass with 30+ years of experience in the industry. Craftsmanship is an essential cornerstone upon which we pride ourselves on and customer satisfaction is how we assess and ensure we maintain this belief.

Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

208 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,6

Alle reviews

(208)

0 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

I still have not received my delivery

I still have not received my delivery. Your courier keeps claiming they have attempted delivery but they don’t
I reschedule for certain days they don’t turn up again

Update
The package has now been delivered, albeit very late. The boards do look great

10 februari 2021
Logo HYLUS

Antwoord van HYLUS

Hi Mohammed,

Thanks for your valuable feedback.

I've had a look at your tracking number 1Z8V6R726820157910 in UPS's system, and could see that the issue is that "The receiver was not available at the time of the final delivery attempt." - also, it can be seen that the reschedule was done on your request.

We unfortunately cannot take responsibility for our customers not being able to receive packages, however are more than happy to assist with a claim in case, if you email us on info@hylus.com.

Kind Regards
HYLUS Team

Beoordeeld met 1 van de 5 sterren

Poor customer service & product

This review would have been more then 1 star if it wasn’t for the misleading and terrible communication level of customer service with updates that made the whole matter worse then it needed to be.

I’m fully aware being a UK citizen that changes where afoot, though with a free trade agreement with the EU it was a shock to be issued with a customs charge of £48.00 on a £110 order, this makes the whole order outrageous in price for a piece of ‘Acrylic Glass’.

The order was made late December, with Hylus’s terms and conditions stating the expect delivery’s within 5-10 days. With a maximum of 30 days without force Mejeure, the delivery arrived on the 32nd day from ordering....

At no stage did Hylus keep me informed about any delay in the order being sent out, in fact on myself emailing asking for an update they promised a date it’s would be sent out which failed to happen. It was sent out a week later after this confirmation without again any apology or update.

The product itself for the money paid plus the custom charge issued really is substandard, If ordering from the UK i would do research and find a company domestically who can do the job much cheaper.

30 januari 2021
Logo HYLUS

Antwoord van HYLUS

Hi Bloom,

Thanks for your valuable feedback.

We apologise for the slightly longer dispatch time - unfortunately as you say, we were hit with a Force Majeure event, as UPS blocked all inbound packages to the UK at the beginning of January.
We have had a notice put in all our product descriptions on our website, from early January, as soon as we became aware of this issue. I can see that you’ve made your order on Dec 28, so unfortunately at that time this wasn’t posted.

We have already shipped your item earlier, with a complimentary upgrade to UPS Express to make sure it got to you as soon as possible.

We're happy to report that we are currently shipping as normal, without any delays.

Kind Regards,
HYLUS Team

Beoordeeld met 5 van de 5 sterren

Loving it.

I am very happy with the delivery and product ordered. The skateboards just look fantastic on my wall. Loving it.

28 januari 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I am very disappointed with the…

I am very disappointed with the delivery timing ! Instead of the 5 to 10 days announced on the order form, the shipping took 22 days!! and as a result my wife's birthday was ruined by this delay in delivery!

27 januari 2021
Review zonder uitnodiging
Logo HYLUS

Antwoord van HYLUS

Hi Lebazaar,

Thanks for your valuable feedback.

We apologise for the slightly longer dispatch time - the holiday season combined with the currently ongoing pandemic has slightly delayed our production line.
We have already shipped your item earlier, with a complimentary upgrade to UPS Express to make sure it got to you as soon as possible.

We're happy to report that we are currently shipping as normal, without any delays.

Kind Regards,
HYLUS Team

Beoordeeld met 5 van de 5 sterren

Exactly as advertised!

Exactly as advertised! Beyond their amazing products , the service Hylus provides is outstanding. Honest, sincere and accurate every time - especially by Bruno!

I’ve now ordered 6 glass prints and 8 skateboards. All perfect!

15 januari 2021
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Nessuna informazione

L’ordine risale al 12 dicembre. Ad oggi non ho ancora ricevuto nulla . Il problema non è tanto questo , posso capire il periodo difficoltoso e le feste di Natale magari hanno fatto si che si accumulassero degli ordini.
La cosa più grave è che non ho ricevuto nessuna mail che mi dice in che stato è l’ordine . Insomma , ad oggi loro hanno i loro soldi ma io non so dove sia il pacco , ne se è stato spedito ne quando arriverà.
Pessimo servizio

29 december 2020
Logo HYLUS

Antwoord van HYLUS

Hi Alice,

Thanks for your valuable feedback.

We apologise for the slightly longer dispatch time - the holiday season combined with the currently ongoing pandemic has slightly delayed our production line.
We have already shipped your item earlier, with a complimentary upgrade to UPS Express to make sure it got to you as soon as possible.

We're happy to report that we are currently shipping as normal, without any delays.

Kind Regards,
HYLUS Team

Beoordeeld met 1 van de 5 sterren

I made my purchase several days ago and…

I made my purchase several days ago and I still do not receive an update

29 december 2020
Logo HYLUS

Antwoord van HYLUS

Hi Richell,

Thanks for your valuable feedback.

We apologise for the slightly longer dispatch time - the holiday season combined with the currently ongoing pandemic has slightly delayed our production line.
We have already shipped your item earlier, with a complimentary upgrade to UPS Express to make sure it got to you as soon as possible.

We're happy to report that we are currently shipping as normal, without any delays.

Kind Regards,
HYLUS Team

Beoordeeld met 5 van de 5 sterren

The boards are great

The boards are great, just as They look on the webpage; hanging instructions are easy to follow.
Shipment was on time
Very happy about my purchase!

26 december 2020

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