Hyper3D has helped me make 3D models much faster. I usually use images as references and the results are quite good, with nice details and textures. It is not perfect every time, but it saves a lot of... Toon meer
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They took a full years worth of payment without notification after the trial period. My mistake to miss cancelling but no email prior to starting the plan. An no it was not clear at the time wha... Toon meer
Bedrijf heeft geantwoord
Hyper3D is useful when I need a rough 3D model or want to test an idea quickly. It saves time compared with building everything from scratch, and the image-to-3d feature is easy to use. However, some... Toon meer
zero support. I've reported 2-3 bugs and there is no fixes and even answers. Also you take TOKENS just for DOWNLOAD and don't say even a word about it until I see my zero balance just because of d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hyper3D is an AI-powered 3D generation platform designed to help creators, game studios, designers, and businesses turn ideas, images, and text prompts into production-ready 3D assets. Its flagship product, Rodin, streamlines the 3D modeling workflow by generating high-quality models with detailed geometry, textures, and export-ready formats for creative and commercial use. Whether users are prototyping game assets, creating product visuals, exploring design concepts, or building large-scale 3D content pipelines, Hyper3D focuses on making 3D creation faster, more accessible, and more scalable. The company combines generative AI research with practical tools for modern 3D production workflows across industries and creative teams worldwide.
Contactgegevens
San Francisco, Verenigde Staten
- +1 (650) 676-8889
- hello@help.hyper3d.ai
- hyper3d.ai
3,2
Gemiddeld
54 reviews
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Heeft 95% van zijn negatieve reviews beantwoord
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I cannot cancel my subscription after…
I cannot cancel my subscription after purchase this is a scam
13 augustus 2026
Review zonder uitnodiging
Antwoord van Hyper3D
Hello, we’re very sorry for the frustration this has caused.
In most cases, users can cancel their subscription directly through the cancellation option on our website. For certain special cases, such as subscriptions with a promotional discount, our AI customer support can also assist with the cancellation.
Would you mind sharing the email address associated with your subscription? I’ll prioritize your request and help process the cancellation manually for you.
Thank you for giving us the opportunity to help resolve this.
The models are good
The models are good, but it would be great to have even more control over small details and textures after generation, especially since complex shapes or tiny features may sometimes need a little cleanup or adjustment.
3 augustus 2026
Review zonder uitnodiging
Hyper3D has helped me make 3D models…
Hyper3D has helped me make 3D models much faster. I usually use images as references and the results are quite good, with nice details and textures. It is not perfect every time, but it saves a lot of work and makes creating models easier.
2 augustus 2026
Review zonder uitnodiging
Still BETA quality -> 20% usefull
I'm a OEM Designer and CAD Modeller and gave RTodin a chance. I bought 1year of Credits. The System is unprecise and messy. 80% of generations are trash. There are better systems on the market! I tried to contact service 2 times - no reaction.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Hyper3D
We’re truly sorry that we couldn’t provide you with a better experience.
Would you mind sharing the email address you used to contact our support team? We’d like to look into your case and find out why you haven’t received a response.
We’d also be happy to offer you a refund and invite you to test our upcoming Rodin Gen-3 release in the future. We sincerely hope we can have another opportunity to provide you with a better experience.
If you feel comfortable doing so after we’ve addressed your concerns, we would greatly appreciate it if you would consider updating your review and giving us another chance. Of course, we completely respect your decision either way.
Thank you for your time and understanding.
Took a full payment but...
They took a full years worth of payment without notification after the trial period. My mistake to miss cancelling but no email prior to starting the plan.
An no it was not clear at the time what they may say... Happily they have begun the refund process (I was within 6 days). And I will prob update this based on the software not admin of...
Produced the best mesh results from my testing to date...
13 augustus 2026
Review zonder uitnodiging
Antwoord van Hyper3D
Hello,
I’ve checked your account and confirmed that the refund has already been processed for you.
Considering that we provide clear information about the subscription renewal and also offer a refund window after renewal, would you kindly consider removing your review?
We completely understand your concerns and sincerely appreciate your consideration. Thank you for your understanding and support.
Veo generation models keep breaking down again and again
Hello everyone,
I subscribed to Hyper3D service on 24 July 2026. What is very bad about it is that Veo 3.1 and Veo 3.1 PRO video generation models offered by Hyper3D keep breaking down and failing. Last time I tried them was just now. The service returns Generation Failed error message again and again. Veo 3.1 and Veo 3.1 PRO simply do not work. Aside from August'26, that was the case in June (it took tech support about nine days to fix the issue) and July, too, which was reported on Discord. My subscription will end soon and I will lose all the credits I could use to generate Veo videos. Too bad.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Hyper3D
Hello, we’re very sorry for the inconvenience and the poor experience you encountered. We’ve just tested Veo 3.1 on our end, and it is currently operating normally.
If your generation attempts are still failing, it may be because the content involves copyright or sensitive information, such as real people’s faces, copyrighted reference images, or similar content. These restrictions are not imposed by our platform, but rather by the video generation provider’s own content and safety policies. Unfortunately, this means there is very little we can do to override or resolve these restrictions from our side.
We sincerely apologize for the inconvenience and truly appreciate your understanding.
Charged $30 after cancellation
Charged $30 after cancellation — No response from support email.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Hyper3D
Hi,
Could you please provide us with the email address associated with your account? We will further check your subscription status and investigate the issue for you.
We have recently received a higher volume of inquiries, which has resulted in slower response times from our support team. We sincerely apologize that we were unable to provide you with a better experience.
Thank you for your patience and understanding. We look forward to your reply.
zero support.
zero support.
I've reported 2-3 bugs and there is no fixes and even answers.
Also you take TOKENS just for DOWNLOAD and don't say even a word about it until I see my zero balance just because of downloads...
2.5 awesome model but still too expensive to use if you need a quality.
5 augustus 2026
Antwoord van Hyper3D
Hi,
We’re very sorry that you did not have a great experience with our service.
Could you please let us know where you reported the bug? We’d like to investigate it further. Also, downloading your own generated models does not require credits. Credits are only used for actions such as model confirmation, high-accuracy generation, or downloading other users’ models.
Did you encounter an issue that caused credits to be deducted incorrectly? If so, please share the email address associated with your account, and we’ll be happy to check it for you.
We’re continuously working on improving our interface and appreciate your feedback. We look forward to helping resolve this issue.
It was the best price vs quality among…
It was the best price vs quality among all other alternatives
5 augustus 2026
Falha no cancelamento
I can't cancel; the support button doesn't work, and the button to cancel the plan doesn't appear. Terrible experience.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Hyper3D
Hi,
We sincerely apologize for the inconvenience caused. A database issue occurred a few hours ago, which affected the cancellation process for some users. The issue has now been fully resolved, and the cancellation function should be working normally again.
Could you please try canceling your subscription once more? If you continue to experience any issues, please feel free to share the email address associated with your account, and we will handle the cancellation for you directly.
We truly apologize again for the inconvenience and appreciate your understanding. We look forward to hearing from you and making sure this issue is resolved.
Garbage app with no support or visible…
Garbage app with no support or visible way to cancel the subscription and no way to contact the support inside the app. also there discord server is dead and filled with scammers
1 augustus 2026
Review zonder uitnodiging
Antwoord van Hyper3D
Hi, we’re sorry to hear that you had a frustrating experience and we appreciate you sharing your feedback.
For subscription cancellation, users with an active subscription can cancel directly by clicking their profile icon → Manage Subscription and following the cancellation steps. If a subscription is past due, or if a user accepted a renewal discount but no longer wishes to continue, cancellation can also be completed through our AI Agent in the bottom-right corner of the website. If the AI Agent cannot resolve the issue, it can escalate the request to our human support team.
We’re also sorry to hear about your experience with our Discord community. Our Discord server is still active, and we continue to monitor and maintain our support channels to help users with product questions and issues.
We’d be happy to look into your specific case and assist with the cancellation. Please feel free to share the email address associated with your account, and our team will help you resolve this as soon as possible.
CAUTION! Can not cancel subscription.
Their IA models work... But you can't cancel your subscription.
First they tell you to wait 12 hours for their system to process payment hoping you forget.
Then the button for canceling doesn't work.
They say it is a bug, that has been corrected but thats false.
Their chatbot or ticket system doesn't work.
This looks like a scam...
28 juli 2026
Review zonder uitnodiging
Antwoord van Hyper3D
Hello,
We sincerely apologize that we were unable to provide you with a perfect experience.
Recently, we have received a higher-than-usual volume of inquiries, which has resulted in slower response times for some support tickets. However, our team is working at full capacity to address all requests as quickly as possible.
Could you please provide us with the email address associated with your account? We will look into your case and assist you with the issue as soon as possible.
We look forward to hearing from you.
You can't even cancel the subscription…
You can't even cancel the subscription and you can't reach them at all - and yes, that AI chatbot is a dummy and doesn't work. Steer away from unethical business practice like Hyper3D!
UPDATE: After reaching someone from Hyper3D ON DISCORD it appears that the subscription is claimed to be cancelled. However, that does not change the fact that Hyper3D utilises dirty tactics for the sake of customer retention.
26 juli 2026
Review zonder uitnodiging
Antwoord van Hyper3D
Edit: We would like to clarify that the claims in this review are not accurate. The user contacted our team through Discord before posting this review, and the subscription had already been successfully canceled by the time the review was submitted.
Our cancellation process is clearly available to all users, and we do not prevent, delay, or restrict subscription cancellations. We have also tested both the cancellation flow and our AI support bot, and they are currently working as expected.
We take all feedback seriously, but we also believe it is important for future readers to have the full and accurate context.
You can’t cancel your subscription
You can’t cancel your subscription. They think they’re clever. If you accept a discount for the following month, they deliberately disable the ‘Cancel Subscription’ button and redirect you to chat with a bot that doesn’t work. You can see from other reviews that they do this on purpose. To be honest, I’m constantly dealing with 3D models in my work. I’ll tell everyone about this ridiculous approach and advise them to steer clear of hyper3dai. If my subscription isn’t cancelled, I’ll also take legal action.
27 juli 2026
Review zonder uitnodiging
Antwoord van Hyper3D
We sincerely apologize for the inconvenience and the impact this has had on your experience.
The reason you were unable to cancel your subscription was due to a previous bug, which has now been fixed. For users who encounter issues with cancellation, our AI bot will automatically connect you with our support team, and we can manually cancel the subscription for you.
We have recently received a higher volume of inquiries, and we sincerely apologize if our response was delayed. Please rest assured that we will make sure your issue is fully resolved.
Could you please provide the email address associated with your subscription so we can look into it for you?
We look forward to your reply and will be happy to assist you.
Fast and easy to use
Hyper3D makes creating 3D assets much faster. I can upload an image or enter a prompt and get a usable base model without spending hours modeling. The textures are generally options give me some flexibility. there is still room for improvement in geometry consistency, but overall it is a very helpful tool for creators.
22 juli 2026
Review zonder uitnodiging
Good for quick concepts
Hyper3D is useful when I need a rough 3D model or want to test an idea quickly. It saves time compared with building everything from scratch, and the image-to-3d feature is easy to use. However, some models still need cleanup, especially around small details and complex shapes. It works well as a starting point, but the results are not always ready to use immediately.
14 juli 2026
Review zonder uitnodiging
They charged me even though the subscription was cancelled.
Hello,
Last month, I subscribed to the plan for one month because I wanted to test the service. I believed the subscription had been cancelled, but I realized that the automatic renewal remained active and I was charged again this month.
I would like to request the cancellation of my subscription and, if possible, a refund for the most recent charge, as I did not intend to renew the plan.
Note: I sent an email but did not receive a reply.
14 juni 2026
Review zonder uitnodiging
Antwoord van Hyper3D
Hello, could you please provide the email address associated with your account so that we can check your subscription?
If no credits have been used within 6 days after the payment, you may also request an automatic refund through the AI bot located at the bottom right corner of the webpage.
Looking forward to your reply.
Good results for quick projects
Hyper3D is very useful when I need something fast for a project or prototype. The models come out with decent structure and textures, and I can export them for further editing. It's not a full replacement for manual work, but it gives a strong starting point.
9 juli 2026
Review zonder uitnodiging
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