Banner for Hyper3D

Hyper3D Reviews 

54
TrustScore 3 uit 5

3,2

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Hyper3D has helped me make 3D models much faster. I usually use images as references and the results are quite good, with nice details and textures. It is not perfect every time, but it saves a lot of... Toon meer

Beoordeeld met 3 van de 5 sterren

They took a full years worth of payment without notification after the trial period. My mistake to miss cancelling but no email prior to starting the plan. An no it was not clear at the time wha... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Hyper3D is useful when I need a rough 3D model or want to test an idea quickly. It saves time compared with building everything from scratch, and the image-to-3d feature is easy to use. However, some... Toon meer

Beoordeeld met 3 van de 5 sterren

zero support. I've reported 2-3 bugs and there is no fixes and even answers. Also you take TOKENS just for DOWNLOAD and don't say even a word about it until I see my zero balance just because of d... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Softwarebedrijf
  2. Onderzoek en productontwikkeling

Geschreven door het bedrijf

Hyper3D is an AI-powered 3D generation platform designed to help creators, game studios, designers, and businesses turn ideas, images, and text prompts into production-ready 3D assets. Its flagship product, Rodin, streamlines the 3D modeling workflow by generating high-quality models with detailed geometry, textures, and export-ready formats for creative and commercial use. Whether users are prototyping game assets, creating product visuals, exploring design concepts, or building large-scale 3D content pipelines, Hyper3D focuses on making 3D creation faster, more accessible, and more scalable. The company combines generative AI research with practical tools for modern 3D production workflows across industries and creative teams worldwide.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

54 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 95% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,2

Alle reviews

(54)

53 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

User friendly great results and saves…

User friendly great results and saves ssooo much time plus 1 dollar for the first month you simply can't beat that getting 30 coins for a buck and those 30 coins can make potentially 60 assets.....a win win everywhere thank you.

4 juli 2026
Beoordeeld met 5 van de 5 sterren

Charged without notice, credits clawed back, no refund — reporting this as fraud

I signed up for a subscription after genuinely misunderstanding the pricing and plan details, and I canceled it immediately, within moments of subscribing. I never used the API, never generated a single asset, and never touched the service even once. I also never received any email or notice informing me that I was being charged.
Despite that, the tokens I received after payment were clawed back right away, yet the refund to my original payment method has still not been processed. So I'm left charged, stripped of the credits I paid for, and refunded nothing.
I've contacted support multiple times, by email and through the service center chatbot, and I have not received a single proper response — only automated replies and vague escalation notices. Being ignored after payment like this is unacceptable.
Because of the silence, the clawed-back credits, and the missing refund, I am reporting this as fraud and I have filed a report with Stripe, the payment processor. I want other users to know what to watch for: when a business charges you without notice, removes the paid credits, and then goes silent instead of refunding or responding, that is a serious red flag.
I'm not asking for anything unreasonable. I want my refund for a service I never used, and a clear human response instead of another automated message. This should not be this difficult.

EDIT: They finally refunded me.

5 juli 2026
Review zonder uitnodiging
Logo Hyper3D

Antwoord van Hyper3D

Hello, I hope you’re doing well.

We sincerely apologize that your experience did not meet your expectations. Our chatbot is designed to assist with automatic refund processing. Could you please provide the email address associated with your account so that we can check the refund status for you?

We look forward to your reply and will be happy to assist further.

Beoordeeld met 5 van de 5 sterren

Quick and useful

I used Hyper3D for a small asset idea and it worked pretty well. Not perfect every time but it gave me something useful really fast.

25 juni 2026
Beoordeeld met 1 van de 5 sterren

I subscribed to Hyper3D/Rodin

I subscribed to Hyper3D/Rodin, but when I tried to cancel my subscription and stop auto-renewal, the platform did not provide a working cancellation option.

I checked the account settings and tried to follow the normal cancellation process, but I still could not cancel. This creates a very poor user experience and makes the subscription feel like a trap.

A paid service should make cancellation as easy and clear as subscription. I expect Hyper3D/Rodin to cancel my subscription immediately, stop any future charges.

24 juni 2026
Review zonder uitnodiging
Logo Hyper3D

Antwoord van Hyper3D

Hi Hobbiest,

Thank you for your feedback, and we're sorry for the confusion and inconvenience this caused.

We reviewed your account and noticed that you initially subscribed to the $30 Creator plan through our $1 first-month promotion. During the cancellation flow, it looks like the 50% off offer for the next month was accepted, which may have made the cancellation process unclear.

For future reference, subscriptions can be managed and cancelled through the customer support bot in the bottom-right corner of our website. That said, we completely understand your concern, and we have already cancelled your subscription from our backend. No future renewal charges will be made on this subscription.

We apologize again for the poor experience and appreciate you bringing this to our attention. We’ll continue improving the cancellation flow to make it clearer and easier for users.

Beoordeeld met 1 van de 5 sterren

Disappointed

Disappointed! I have emailed Hyper3D to request a refund on 7/6 but still haven't recieve any reply until now! I just don't know what else can I do...

19 juni 2026
Review zonder uitnodiging
Logo Hyper3D

Antwoord van Hyper3D

We sincerely apologize for the inconvenience caused. It’s possible that our previous message was unintentionally missed. Could you please kindly provide the email address associated with your subscription so we can assist you in resolving the issue?

We look forward to your reply.

Beoordeeld met 1 van de 5 sterren

I am extremely disappointed and frustrated with this service.

I accidentally subscribed because I misunderstood the pricing and plan details, and I canceled the subscription immediately after subscribing. I have not used the API, generated any assets, or used the actual service even once.

Despite that, the tokens I received after payment were taken back, but the refund has still not been processed to my original payment method. This makes absolutely no sense.

I have contacted support multiple times by email and through the service center chatbot, but I have not received a single proper response. At this point, it feels like I am being ignored after payment, which is completely unacceptable.

I am writing this because I do not want other users to go through the same frustrating experience. If a company takes payment, removes the paid credits/tokens, and then fails to respond or refund the customer, that is a serious problem.

please stop ignoring this issue and process my refund immediately. I expect a clear response, not another automated message or vague escalation notice.

I simply want my refund for a service I never used. This should not be this difficult.

8 juni 2026
Review zonder uitnodiging
Logo Hyper3D

Antwoord van Hyper3D

We sincerely apologize for the inconvenience caused to your experience.

Under normal circumstances, you should be able to complete the refund directly through the chatbot. If that option is not available, there may be an issue with your account or subscription status.

Could you please provide the email address used for your subscription? We will check your subscription status and assist you further.

Thank you for your understanding, and we look forward to resolving this for you.

Beoordeeld met 1 van de 5 sterren

AVOID huge scammers

AVOID huge scammers. the trial is $24 but then jumps up to $120/month if you dont cancel. then if you do cancel they offer you a $60/month offer, what they dont tell you is that that locks you in to the next month's $60/month and its only one month then goes back to $120. even worse wehny you accept the $60/month offer they NO LONGER ALLOW YOU TO CANCEL IN ANYWAY. when you click cancel subscription it reminds you you accepted the retention offer and gives you no option to cancel in any way. you cant even contact them as there is no contact. the way i got aroun it was i uploaded bogus credit card info so they could no longer charge me. insane

30 mei 2026
Review zonder uitnodiging
Logo Hyper3D

Antwoord van Hyper3D

We sincerely apologize for not providing you with a perfect user experience.

The standard price of the Business plan is $120 per month. We are currently offering promotional discounts, which is why the first month may be priced lower. After accepting a renewal discount, if you decide not to continue your subscription, you can cancel at any time via the customer support widget located in the bottom-right corner of our website. Alternatively, you may contact us via email or reach out through Discord, and we will be happy to assist you with the cancellation.

Once again, please accept our sincere apologies for the inconvenience. If you could kindly share the email address associated with your subscription, I can also proceed to cancel it for you right away. Would that work for you?

Beoordeeld met 5 van de 5 sterren

Very friendly service, interesting features!

Hello,

I subscribed to the service on 21 May 2026.

There were some issues but they were successfully resolved after the weekend. The company communicates well and seems to be very friendly.

At the moment I'm happy with the service and, as the company mentioned here and in their message sent to my email, I will certainly give it another chance. Thanks a lot!

22 mei 2026
Review zonder uitnodiging
Logo Hyper3D

Antwoord van Hyper3D

We're truly sorry for the frustration you experienced. This was caused by server instability during our recent promotional campaign. The issue has now been fixed. We've also replied to your email.

Thank you for your patience. We hope you'll give us another chance.

Beoordeeld met 1 van de 5 sterren

Started a free trial of HyperHuman…

Started a free trial of HyperHuman Creator ($280/year) on May 5, 2026. Trial ends May 12.
Tried to cancel the same day. The "Cancel subscription" button in the app opens a dialog titled "Subscription Successful" saying "We are currently processing your subscription information. This will not take more than 12 hours. Please try again later." It does not actually cancel anything. Repeated attempts show the same dialog.
The Stripe billing portal linked from the app has no cancellation option either — only payment method and billing info. This is unusual, since Stripe normally exposes a cancel button by default; it has to be deliberately disabled by the merchant.
I have screenshots of both. I see from other reviews here that this is a known pattern and that Deemos resolves it manually via email after several days. With only 7 days until auto-charge, that is not acceptable.
Sending an email to them now. Will update this review based on the response.

5 mei 2026
Review zonder uitnodiging
Logo Hyper3D

Antwoord van Hyper3D

I hope you’re doing well.

I can see that you contacted our AI bot on May 6 to cancel your subscription, and I replied on May 7 confirming that your renewal had been successfully canceled. Could you please confirm if you received this message? A copy should have also been sent to your email.

Please note that after subscribing, it may take up to 12 hours for the cancellation option to become available due to processing. We are working to improve this experience.

Thank you for your understanding.

Beoordeeld met 1 van de 5 sterren

Fraudulent Charging

There was a free trial which turned into getting charged monthly with no subscription listed, no way to cancel, no way to contact them that works. Tried emailing and will end up having to dispute the charges through my bank.

22 april 2026
Review zonder uitnodiging
Logo Hyper3D

Antwoord van Hyper3D

I hope you’re doing well.

We reached out to you at the end of April from this email address (shagnwenyu@deemos.com), but it’s possible you may have missed it. At that time, we were unable to locate any subscription associated with your contact email, so we couldn’t proceed with handling your request.

Could you please provide the email address used for the subscription? We will take care of this for you as soon as possible.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer